Convin Overview

Convin revolutionizes contact center operations with its conversation intelligence platform. By automating call quality monitoring, it provides detailed behavioral analysis and agent coaching. This platform enhances customer interactions across sales, support, and collections teams. A standout feature is its ability to audit conversations, identifying performance gaps and replicating successful patterns. Automated, personalized coaching at scale ensures agents receive targeted training, improving their effectiveness. The AI-driven system also offers flexible, faster training solutions, making manual quality assurance smarter and more efficient. Convin's focus on security and user-friendly solutions makes it a valuable tool for optimizing contact center performance.

Use Cases

Customers recommend Sales Call Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using Convin.

Other use cases:

  • Onboarding
  • Coaching
  • Playbook Creation
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Convin.

Other priorities:

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Convin Use-Cases and Business Priorities: Customer Satisfaction Data

Convin works with different mediums / channels such as Phone Calls.

Peer review evidence (same sources as the product rating summary)

"...Search your calls for information like competitor name, features, topics & any other information that you want...." Conversation Intelligence Software for Remote Sales Teams
"...It helps you search for anything in the sales call in your dashboard, displays alerts to keep you updated about market trends, and enables you to collaborate and give feedback to your reps...." Top 20 Remote Working Tools You Need in 2020
"...AmeyoThere is an ever-rising need for customer engagement platforms that helps businesses go remote...." Top 20 Remote Working Tools You Need in 2020

Convin, belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Convin's Automation Engine enhances contact center performance through QA, QMS, behavior analysis, agent coaching, LMS, and conversation intelligence. It is powered by AI for optimal efficiency.

Convin Customer wins, Customer success stories, Case studies

What Are the key features of Convin for Sales Call Management?

 

A leading digital fintech platform - Financial Services - Medium

Convin helped a leading fintech platform improve collection efficiency by 15%. The platform used AI to automate quality assurance and analyze calls, boosting on-call payment share by 23.2%. Predictiv...e analytics increased promise-to-pay rates by 17.5% and reduced collection time by 8%. Real-time monitoring detected ₹30 lakh in fraud and cut escalated cases by 45%. Customer complaints dropped by 30% after implementing Convin's AI solution.

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A leading home improvement and renovation platform - Consumer Services - Medium

India

Convin’s AI Phone Call solution helped a leading home renovation platform cut lead response time by 45%. The company faced slow engagement and high agent workload due to manual lead filtering. Convin...’s AI engaged leads instantly, qualified intent, and routed high-quality leads to the right team. Qualification accuracy rose to 93%, and presales team efficiency improved by 28%. Agents now focus on serious buyers, boosting productivity and lowering costs.

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A leading digital healthcare platform - Hospital & Health Care - Medium

Convin helped a leading digital healthcare platform improve service call quality by 14.92%. The company used Convin’s AI-driven insights to cut manual auditing time by 53%. Disposition accuracy incre...ased by 19%, making issue resolution faster. Centralized dashboards and automated QA improved compliance and consistency. The platform now plans to expand AI automation to further reduce call volumes and costs.

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Livpure - Consumer Electronics - Medium

India

Livpure used Convin’s AI-powered call audits to improve customer service. Audit coverage jumped from 2% to 100%. Customer escalations dropped by 50%. Agent onboarding time fell from 21 days to 11 day...s. Supervisors used real call data for coaching and early issue detection. Livpure now delivers better customer retention and faster agent training.

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Place - Computer Software - Small

Austin, USA

Convin helped Place automate sales call recording, transcription, and analysis. Place used to spend hours managing sales calls with multiple tools and manual processes. With Convin, Place integrated ...call data into Salesforce and Slack, ending data silos. The team saw a 318% increase in average sales pipeline and a 74% rise in average deal size. New hires ramped up faster, and sales leaders could focus on revenue-driving activities.

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A leading insurance provider - Insurance - Large

Convin's AI phone calls helped a leading insurance provider cut operational costs by 45%. The solution automated policy renewal reminders, reducing agent workload by 50%. Customers received faster, m...ore personalized service, leading to a 24% increase in satisfaction scores. Policy renewals processed 36% faster, and policy lapse rates dropped by 28%. The insurer now plans to expand AI automation to claims processing.

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Convin Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Analytics

3.47/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Analytics

3.47/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Convin

Top Failure Risks for Convin

Convin News

Awards

Convin.ai Research Accepted at ICASSP 2026

Convin.ai's research paper on multilingual text-to-speech (TTS) has been accepted at ICASSP 2026, a prestigious IEEE conference. The paper introduces a novel method for natural voice generation across languages without speaker-specific data. This recognition highlights Convin.ai's advancements in multilingual speech AI, supporting its AI-driven conversation intelligence tools used in banking, insurance, and healthcare.

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Product

Introducing Convins AI Phone CallsScale Faster, Cut Costs, and Automate Customer Conversations

Convin launched AI Phone Calls, an AI-powered solution for automating customer conversations over the phone. Built on proprietary large language models and natural language processing, the platform automates tasks like query resolution, appointment booking, reminders, and follow-ups in multiple languages. Businesses can cut operational costs by up to 60% and boost conversion rates by ten times using this conversational AI technology.

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Product

Convin introduces AI phone calls to automate customer interactions, delivering 60% cost reduction - Express Computer

Convin has launched AI-powered phone call automation for contact centers, enabling businesses to automate customer interactions. The solution leverages conversation intelligence to handle routine calls, aiming to reduce operational costs by up to 60%. This offering targets omnichannel customer engagement and streamlines contact center workflows with artificial intelligence.

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Product

Convin Introduces AI Phone Calls to Automate Customer Interactions, Delivering 60% Cost Reduction

Convin has launched AI-powered phone calls to automate customer interactions for contact centers. This solution leverages conversation intelligence to reduce operational costs by up to 60%. The new offering aims to streamline customer service workflows, enhance efficiency, and improve customer experience through advanced automation.

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Convin Profile

Company Name

Convin

Company Website

https://convin.ai/

HQ Location

Building Number #79 Balaji Nagar, SG Palya Bengaluru, 560029

Employees

1-10

Social

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Financials

PRIVATE