Convin Overview

Convin revolutionizes contact center operations with its conversation intelligence platform. By automating call quality monitoring, it provides detailed behavioral analysis and agent coaching. This platform enhances customer interactions across sales, support, and collections teams. A standout feature is its ability to audit conversations, identifying performance gaps and replicating successful patterns. Automated, personalized coaching at scale ensures agents receive targeted training, improving their effectiveness. The AI-driven system also offers flexible, faster training solutions, making manual quality assurance smarter and more efficient. Convin's focus on security and user-friendly solutions makes it a valuable tool for optimizing contact center performance.

Use Cases

Customers recommend Sales Call Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using Convin.

Other use cases:

  • Onboarding
  • Coaching
  • Playbook Creation
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Convin.

Other priorities:

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Convin Use-Cases and Business Priorities: Customer Satisfaction Data

Convin works with different mediums / channels such as Phone Calls.

Convin, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Convin's Automation Engine enhances contact center performance through QA, QMS, behavior analysis, agent coaching, LMS, and conversation intelligence. It is powered by AI for optimal efficiency.

Comprehensive Insights on Convin Use Cases

How does Convin facilitate Sales Call Management?

Case Studies

Financial Services

CASE STUDY A leading digital fintech platform

Convin's post-conversation suite helped a leading digital fintech platform improve collections. The company faced slow manual auditing, low payment conversion, and fraud risks. Convin automated quali...ty assurance and used AI-powered analysis to boost agent performance. Real-time monitoring prevented ₹30 Lakh in fraud. The platform saw a 17.5% increase in promise-to-pay rates, a 23.2% boost in on-call payment share, an 8% reduction in collection time, and a 15% increase in collection efficiency.

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Hospital & Health Care

CASE STUDY Leading Healthcare Platform

Convin's Post Conversation Suite helped a leading healthcare platform improve service call quality. The company faced challenges with scattered data, manual audits, and inconsistent quality. Convin p...rovided AI-driven insights, automated QA, and standardized quality checks. The solution led to a 53% decrease in manual auditing time, a 19% increase in disposition accuracy, and a 14.92% boost in service call quality. The healthcare provider now plans to expand AI automation to further improve efficiency.

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Consumer Goods

CASE STUDY Livpure

Convin’s AI-powered call audit solution helped Livpure improve customer service. Livpure switched from manual audits to Convin’s platform. This led to a 50% reduction in social media escalations. Age...nt training became faster. Service delivery improved, making customers happier.

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Information Technology and Services

CASE STUDY Place

Convin helped Place automate sales call collection and feedback. Place struggled with manual processes and siloed systems, which slowed down sales and analytics. Convin's conversation intelligence pl...atform automated coaching and reduced non-sales work. As a result, Place improved deal size by 74%. The team could focus more on selling and less on admin tasks.

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Computer Software

CASE STUDY Carestack

Carestack improved their close rate by 47% using Convin’s Conversation Intelligence in their sales stack.

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Insurance

CASE STUDY A leading insurance provider

Convin's AI Phone Calls helped a leading insurance provider improve their policy renewal process. The company faced long wait times, missed renewals, high costs, and declining customer trust. Convin'...s AI-powered call automation reduced agent workload by 50% and cut operational costs by 45%. The solution made renewals 36% faster and increased customer satisfaction by 24%. The provider also saw a 28% reduction in policy lapse rates.

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Convin Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Analytics

3.47/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Analytics

3.47/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Convin

Top Failure Risks for Convin

Convin News

Product

Convin Launches a 7-Billion Parameter LLM Tailored for Indian Contact Centers - CXOToday.com

Convin has introduced a 7-billion parameter language model designed for Indian contact centers.

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Convin Profile

Company Name

Convin

Company Website

https://convin.ai/

HQ Location

Building Number #79 Balaji Nagar, SG Palya Bengaluru, 560029

Employees

1-10

Social

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Financials

PRIVATE