Conviva Overview
Conviva connects performance issues with real-world user experiences in real-time. It is the #1 operational data platform for responsive operations.
Use Cases
Customers recommend Social Media Management, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Conviva.
Business Priorities
Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Conviva.
Conviva Use-Cases and Business Priorities: Customer Satisfaction Data
Conviva works with different mediums / channels such as Social Media. Video. Chat etc.
Conviva's features include Live Streaming, Leaderboards, and Gamification. and Conviva support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Conviva analytics capabilities include Analytics, and Custom Reports.
Reviews
"With our market-first integration with Conviva, brands alleviate not only customer frustrations but internal frustrations, while saving time and money. Video streaming companies have the power and ability to eliminate call center interactions in fav...or of customer-preferred conversational AI experiences." - Richard Smullen
Conviva, ListenFirst, Followerwonk, BrandMentions, Keyhole, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Conviva
Top Industries
- Media Production
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Conviva is popular in Media Production, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Conviva Use Cases
What benefits does Conviva offer for Engaging And Following Up?
How can Conviva enhance your Sending & Publishing Communications process?
What solutions does Conviva provide for Content Management?
What makes Conviva ideal for Competitive Intelligence?
22+ more Business Use Cases
41 buyers and buying teams have used Cuspera to assess how well Conviva solved their Social Media Marketing needs. Cuspera uses 593 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With our market-first integration with Conviva, brands alleviate not only customer frustrations but internal frustrations, while saving time and money. Video streaming companies have the power and ability to eliminate call center interactions in favor of customer-preferred conversational AI experie...nces. |
|
At SLING TV, we are hyper-focused on the customer experience, and the Pypestream-Conviva integration allows us to serve our customers in innovative ways. We've seen an increase in user satisfaction now that our customers are able to access smarter self-service tools for SLING. Testimonial By Seth Van Sickel |
|
None of the 10+ awards we have won this year for our social video would be possible without having solid ROI, helped by the metrics and strategy that Conviva Social Insights provides for us. Testimonial By Carmen Collins |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Richard Smullen Founder and CEO Pypestream |
With our market-first integration with Conviva, brands alleviate not only customer frustrations but internal frustrations, while saving time and money. Video streaming companies have the power and ability to eliminate call center interactions in favor of customer-preferred conversational AI experie...nces. |
|
Seth Van Sickel Vice President of Operations and Customer Experience SLING TV |
At SLING TV, we are hyper-focused on the customer experience, and the Pypestream-Conviva integration allows us to serve our customers in innovative ways. We've seen an increase in user satisfaction now that our customers are able to access smarter self-service tools for SLING. Testimonial By Seth Van Sickel |
|
Carmen Collins Social Media Lead Cisco |
None of the 10+ awards we have won this year for our social video would be possible without having solid ROI, helped by the metrics and strategy that Conviva Social Insights provides for us. Testimonial By Carmen Collins |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study PlayStation™VueRead More |
Media Production
|
Media Production |
Case Study SkyRead More |
|
Entertainment
|
Entertainment |
CASE STUDY Canal DigitalRead More |
Video
Conviva’s Operational Data Platform: powered by Time-State Analytics
Frequently Asked Questions(FAQ)
for Conviva
What is Conviva?
Conviva is a real-time Intelligence platform for Video and Media streaming that helps to engage social audiences and gain comprehensive, cross-platform intelligence from all the major social media platforms. It helps to enhance customer relationships, improve ROI and launch new products.
It helps to seamlessly understand the viewer’s journey with the most comprehensive streaming data available and enables the creation of behavioral segments and pathing visualization for unparalleled comprehension of the viewer journeys. It also helps to drive incremental revenue and create better content across all major social media platforms. and saves time and delivers actionable insights by effortlessly aggregating social video, story, post, and audience data.
Its key features are centralizing of all the social data, measure of audience growth, viewership, and engagement, intuitive dashboards, time saved by automated reports for campaigns and more.
What is Conviva used for?
What are the top features of Conviva?
Who uses Conviva?
What are Conviva alternatives?
Where is Conviva located?
Peers used Conviva for social media management and engaging and following up
Conviva Competitors
Conviva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (146) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (146) |
| Custom Reports | Read Reviews (137) |
Software Failure Risk Guidance
?for Conviva
Overall Risk Meter
Top Failure Risks for Conviva
Conviva News
Conviva wins Real-Time Analytics Platform of the Year at 2025 Data Breakthrough Awards.
Conviva offers a real-time operational data platform that provides product analytics by connecting user engagement, experience, and system performance data at a lower cost. It aims to improve development efficiency and reduce costs in various areas.
Time-State Technology: The Key to Experience-Centric Operations
Conviva introduces an Operational Data Platform for real-time analytics, helping teams improve efficiency, reduce costs, and address experience issues using product and systems telemetry.
Conviva and CenterWell partner with PsychArmor to ensure healthcare providers are Veteran Ready
Conviva and CenterWell partner with PsychArmor to prepare healthcare providers for veteran care.
Conviva Feeds
Conviva Honored with Data Streaming Case Study of the Year Award at Annual Confluent Current Conference
Conviva received the Data Streaming Case Study of the Year Award at the Confluent Current Conference for its innovative operational data platform.
Democratizing Stateful Analytics through Visual Programming
Conviva recently presented a paper on "SEAM-EZ: Simplifying Stateful Analytics through Visual Programming" at the premier international conference of Human-Computer Interaction, ACM CHI 2024. We showcased our novel “no code“ platform, SEAM-EZ, for creating stateful analytics. SEAM-EZ stands for Stateful Event Analytics Made Easy; a tool that makes what used to be a complex problem seem easy.
The post Democratizing Stateful Analytics through Visual Programming appeared first on Conviva.
Measuring Quality Of Experience: Stateful Over Stateless Analytics
Today's operational intelligence solutions miss the mark on the most essential thing: quality of experience (QoE).
The post Measuring Quality Of Experience: Stateful Over Stateless Analytics appeared first on Conviva.
Conviva Profile
Company Name
Conviva
Company Website
https://www.conviva.com/HQ Location
Foster City, CA
Social
Get a personalised risk report for Conviva
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Conviva may get in touch with you regarding your request.
Request Custom Quote
Conviva will get in touch with you regarding your request.
Why is Conviva the best choice for Social Media Management?