Coveo Overview
Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.
Use Cases
Customers recommend Content Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Coveo.
Coveo Use-Cases and Business Priorities: Customer Satisfaction Data
Coveo works with different mediums / channels such as Website. User Generated Content. and Blogs.
Coveo's features include Personalization, Predictive Search, Recording, etc. and Coveo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Coveo analytics capabilities include Custom Reports, and Analytics.
Reviews
"A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers." - Pattabhi Raman
Coveo, RichRelevance, Algonomy, HYPERISE, Rightmessage, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Coveo
Top Industries
- Computer Software
- Mechanical or Industrial Engineering
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
- Small Business
Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Coveo Use Cases
What makes Coveo ideal for Content Management?
How does Coveo address your Engagement Management Challenges?
How can Coveo enhance your Knowledge Management process?
What benefits does Coveo offer for Onboarding?
How efficiently Does Coveo manage your Products & Pricelist Management?
22+ more Business Use Cases
12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman |
|
Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson |
|
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pattabhi Raman Associate Director, Global Support Infrastructure Informatica |
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman |
|
Will Hudson Dell Technologies |
Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson |
|
Anna Dorbyk Global Director, Channels Manulife |
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk |
Case Studies
CASE STUDY Xero
CASE STUDY Mathematica
CASE STUDY SAP Concur
CASE STUDY Xero
CASE STUDY NetApp
Video
How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO
Frequently Asked Questions(FAQ)
for Coveo
What is Coveo?
Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.
Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.
What is Coveo used for?
What are the top features of Coveo?
Who uses Coveo?
What are Coveo alternatives?
Where is Coveo located?
Peers used Coveo for content management and engagement management
Coveo Competitors
Coveo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Custom Reports | Read Reviews (67) |
| Analytics | Read Reviews (75) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Custom Reports | Read Reviews (67) |
| Analytics | Read Reviews (75) |
Coveo Integrations
Coveo integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Coveo
Software Failure Risk Guidance
?for Coveo
Overall Risk Meter
Top Failure Risks for Coveo
Coveo Solutions Inc. News
Architecting for AI Agents: Why Structured and Unstructured Data Both Matter
Coveo emphasizes the importance of integrating structured and unstructured data to enhance AI-driven search and personalization. The company highlights its architecture that bridges these data types, enabling better search experiences and automation. Coveo's solutions, like the Service Cloud Insight Panel and lightweight database connectors, leverage structured metadata for improved relevance and personalization across platforms.
Business Case for Site Search: How Lexmark Chose the Right AI Search Platform
Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed a detailed evaluation process, including cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.
??? We made the list! Coveo named among the Top 100 Inspiring Workplaces in North America ????
Coveo has been recognized as one of the Top 100 Inspiring Workplaces in North America at the 2025 Inspiring Workplaces Awards. The award highlights organizations that prioritize their employees, with Coveo receiving high marks for employee voice and experience. The company has implemented initiatives like the Ongoing Feedback Practice and a comprehensive onboarding journey to enhance employee engagement and satisfaction.
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
Docusign has chosen Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This integration aims to boost self-service success, streamline agent workflows, and provide consistent, relevant answers across support channels. Coveo's platform, recognized for its scalability and intelligence, will help Docusign improve operational efficiency and customer experiences.
Coveo Solutions Inc. Profile
HQ Location
415 Mission St, 37th Floor, San Francisco, CA 94105, United States
Employees
251-500
Social
Financials
PRIVATE
