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CustomerGauge: Reviews, Testimonials and Expert Opinions
(729)Account Experience software for better customer-centric decisions that grow your account faster
Top 12 CustomerGauge Alternatives
Thematic
Feedback Analysis Platform to Unlock the value of product
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions. ...
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
CustomerSure
Customer Feedback Software to gather insights to drive real change
CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on. ...
CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.
SatisMeter
Customer feedback tool using Net Promoter Score to understand the customer journey
SatisMeter is a Feedback management tool that helps online businesses collect customer feedback using Net Promoter Score (NPS) and understand the customers, use their voices to improve the products and services. It helps to launch new products, improve internal communication and enhance customer relationships. ...
It helps to measures long-term customer satisfaction and loyalty giving a strong indicator of growth and product performance. It also helps toIts features monitor how effectively the product is serving the customers, measure and improve the customer effort score and gauge the customers’ dependency and fondness of the product.
Its features include gathering feedback from new customers during onboarding, unlimited users, segmented customer targeting, automated recurring surveys, customizable design and languages, integrations with Intercom, Slack, Segment and more.
Startquestion survey
Survey software for professionals and companies researching clients, employees and the community
Startquestion survey is a survey software for professionals and companies researching clients, employees, and the community to create online questionnaires. It helps to enhance customer relationships, acquire customers and increase sales and revenue. ...
It’s a convenient survey creation wizard with online survey patterns and the possibility to conduct a survey distribution to the database of e-mail addresses or telephone numbers. It simply collects data by sending invitations to the email or by pasting the survey onto the website also providing Comprehensive solutions that are tailored to the needs of the most demanding customers.
Its features include an intuitive interface, advanced logic of survey questions, sending invitations to surveys from the company e-mail address, conducting employee assessments and knowledge tests, accounts for multiple users, sharing surveys and reports between users and much more.
Surveypal Platform
Survey platform to measure customer service experience
Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers. ...
It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.
Simplesat
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
NICE Satmetrix
Customer Experience software that delivers insights, drives action, and guides you to best practices
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises. ...
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
SmileBack
Customer satisfaction platform, simple to use but deep in insights
SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth. ...
SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.
Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Loyverse POS
Suite of Point of Sale (POS) mobile applications
Loyverse POS is a Point of Sale Software that is designed for small retail, restaurant, salon establishments and more. The platform enables users to manage inventory, visualizing sales analytics, acquiring, retaining and engaging customers, and multiplying their average spend. ...
Loyverse POS transforms smartphone or tablet into an easy to use point-of-sale with integrated payment. It helps to gain a deeper insight into the inventory by creating purchase orders, view inventory valuation report and manage stock. It also helps to improve the employee management and increase their performance, increase the frequency of customer visits, expand business adding new outlets whenever needed and so on.
Some of its features include sell from a smartphone or tablet, multiple payment methods, low stock notifications, easily create transfer orders, inventory counts, track each employee's performance and take informed business decisions, track the sales growth and much more.
Como
Loyalty management platform to unlock the business potential with the Power of Data
Como is a customer loyalty management platform that provides businesses of all sizes with actionable data that drives sales and repeat customers. It helps to increase sales and revenue and improve consistency. ...
Como combines CRM, BI, and loyalty to make the most of each customer and drives business growth. Its data-driven, flexible and modular, innovative, seamless, and scalable.
Its features include tracking the customers, personalized loyalty programs, know customers behavior and turn knowledge into sales, customized app reflecting business, multichannel communication, integrating with POS seamlessly, and customized reports and insights for marketing and success.
