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Top 19 CustomerWise Alternatives
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is ideal for large-scale enterprises needing robust helpdesk management, emphasizing integration, internal communication, and scaling best practices. It supports industries like education and IT, with extensive vendor support and features designed for enterprise use. Meanwhile, CustomerWise serves niche markets such as marketing and advertising, focusing on workflow flexibility and social media management. It offers essential vendor support and is favored among specific large enterprise segments, enhancing customer relationships and sales. ...
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice and CustomerWise cater to help desk solutions but target different needs and scales. Freshservice is robust in helpdesk management, backed by deep integration and security features. It's heavily used in IT and software industries, suitable for enterprises needing extensive support channels. CustomerWise offers compact workflows with a focus on sales and analytics, appealing to marketing and advertising sectors with basic support and social media integration. Both align to enhance customer relationships but serve distinct operational contexts. ...
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow caters to diverse customer segments with a robust set of capabilities tailored for workflow and helpdesk management, which aligns with the needs of industries like IT and financial services. In contrast, CustomerWise targets larger enterprises and specializes in enhancing customer relationships, focusing more on marketing and advertising sectors. Both products offer essential features and vendor support but differ in scale and industry focus. ...
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
CustomerWise and Alloy Software are Help Desk solutions with distinct strengths. CustomerWise excels in workflow and helpdesk management, focusing heavily on customer relationship enhancement and sales support. It stands out with robust integration features and 24/7 support, appealing mainly to large enterprises in marketing and advertising. In contrast, Alloy Software is also used for workflow and helpdesk management but prioritizes efficiency improvements and scaling best practices. It offers broad support options, including mobile access, and serves a wider range of industries and company sizes, from small to large enterprises. ...
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
CustomerWise and ManageEngine ServiceDesk Plus offer comprehensive solutions for help desk management, each catering to different business needs. CustomerWise is well-suited for large enterprises focusing on strengthening customer relationships and expanding market presence. It provides strong analytics and integration features. ManageEngine ServiceDesk Plus blends diverse capabilities with robust support, appealing to a wider range of industries. Its extensive customer base includes enterprises looking to enhance their internal processes and improve overall efficiency. Choosing between them depends on specific operational requirements and strategic aims. ...
Requuest
Outstanding Service Desk & IT Support Features | Requuest
CustomerWise and Requuest both belong to the Help Desk solutions category, but they cater to different business needs. CustomerWise excels in integrating diverse functionalities like workflow management and helpdesk management, appealing to large enterprises, particularly in marketing and advertising. Requuest is simpler, with core functionalities centered around helpdesk management, suitable for basic helpdesk needs. CustomerWise is known for extensive support, while Requuest offers a straightforward feature set with essential customer support options. ...
ConnectWise Automate
Remote Monitoring and Management Software | ConnectWise Automate
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation. ...
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak and CustomerWise are both help desk solutions but cater to distinct needs. Issuetrak supports comprehensive help desk management, optimized for larger enterprises in IT and education sectors. It facilitates efficient customer relationship enhancement and data handling with robust features like custom reporting and extensive vendor support. In contrast, CustomerWise excels in workflow and social media management, targeting marketing and advertising industries. It's suited for enterprises aiming for international market expansion and advanced analytics. ...
