CustomerWise Overview

TechExcel's platform seamlessly connects product development with service and support, creating a unified environment for Application Lifecycle Management (ALM), IT Service Management (ITSM), and customer support. This integration ensures that businesses can efficiently manage their development and support processes in one place. The platform's capabilities extend to industries like game development, medical devices, and education, offering tailored solutions for each sector. With AI-powered tools and interactive project management features, TechExcel supports over 2,000 companies globally. This comprehensive approach helps businesses maintain high levels of customer satisfaction while streamlining their internal processes.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using CustomerWise.

Other use cases:

  • Sales Document Management
  • Collaboration
  • Social Media Analytics
  • Communication Management
  • Training & Onboarding
  • Engagement Management
  • Customer Feedback Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerWise.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve ROI
  • Improve Internal Communications
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CustomerWise Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerWise works with different mediums / channels such as E-Mail.

CustomerWise's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and CustomerWise support capabilities include Email Support, Chat Support, Phone Support, etc. also CustomerWise analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Our company has been using it to track help desk incidents for years and recently updated to the most recent version...." Peer review by Bob Swetz

CustomerWise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customerwise, TechExcel offers leading customer support software and ticketing systems tailored for B2B technology firms. The software meets unique business requirements efficiently.

Popular Business Setting

for CustomerWise

Top Industries

  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market

CustomerWise is popular in Marketing And Advertising, and Computer Software, and is widely used by Small Business, and Mid Market,

CustomerWise Customer wins, Customer success stories, Case studies

How efficiently Does CustomerWise manage your Workflow Management?

Why is CustomerWise the best choice for Helpdesk Management?

What benefits does CustomerWise offer for Knowledge Management?

How can CustomerWise enhance your Sales Document Management process?

What solutions does CustomerWise provide for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well CustomerWise solved their Help Desk needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Ali Bin Ali - Retail

Ali Bin Ali needed a customer service support solution that was easy to use and could be set up quickly. They chose TechExcel CustomerWise and finished the full implementation in just 5 days. The tea...m was very happy with the product and the support from TechExcel. They have used CustomerWise for years with good results. The system now helps their 50-technician support team track time and manage support tasks.

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First American - Financial Services

First American needed to replace their help desk software because it was slow, hard to use, and expensive to maintain. They wanted a new system that was easy for staff to use, required less administr...ation, and cost less. After a careful review, they chose TechExcel ServiceWise. The new software gave them better reporting, a simple employee portal, and saved the support team 330 hours per month. Now, they can manage support projects more easily and do not need outside consultants for changes.

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Fujitsu Software (FS) - Computer Software

Fujitsu Software had trouble handling many customer support calls. Their support engineers spent too much time on the phone with repeated questions. They chose TechExcel's ServiceWise to help manage ...support. The solution let customers find answers online and reduced phone time. It also cut manual emails by over 60%. Fujitsu Software saved at least $500,000 in support costs.

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LaSCA (Lancashire and South Cumbria Agency) - Government Administration

LaSCA needed a better help desk system. Their old system was outdated and hard to manage. They chose TechExcel ServiceWise for its flexibility and strong support. The new system let them keep clients... updated and report on IT issues. LaSCA is happy with the product and support, giving it high ratings.

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Premier - Hospital & Health Care

Premier wanted to improve its IT services and help desk for its employees. They needed a solution that could automate and streamline many business processes. They chose TechExcel ServiceWise over oth...er tools because it met all their needs. ServiceWise let them design and implement solutions much faster than before. The new system helped Premier provide better service and manage their IT processes more easily.

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Palomar Technologies - Manufacturing

Palomar Technologies makes complex equipment for electronics. Their customer support team used to track problems with Excel, which was slow and hard to manage. They chose ServiceWise because it was e...asy to set up and met their needs. Now, ServiceWise helps them track and solve customer issues faster. The system is flexible and helps them improve their business processes. Palomar plans to use even more features in the future.

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Frequently Asked Questions(FAQ)

for CustomerWise

What is CustomerWise used for?

CustomerWise is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Workflow Management, Helpdesk Management and Knowledge Management .

What are the top features of CustomerWise?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of CustomerWise.

Who uses CustomerWise?

CustomerWise is used by Marketing And Advertising, Computer Software among other industries.

What are CustomerWise alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for CustomerWise.

Where is CustomerWise located?

CustomerWise is headquartered at Lafayette, CA.
lightning

Peers used CustomerWise for workflow management and helpdesk management

CustomerWise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)

Software Failure Risk Guidance

?

for CustomerWise

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerWise

TechExcel, Inc. Profile

Company Name

TechExcel, Inc.

Company Website

https://techexcel.com/

HQ Location

Lafayette, CA

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE