CustomerWise Overview

TechExcel's platform seamlessly connects product development with service and support, creating a unified environment for Application Lifecycle Management (ALM), IT Service Management (ITSM), and customer support. This integration ensures that businesses can efficiently manage their development and support processes in one place. The platform's capabilities extend to industries like game development, medical devices, and education, offering tailored solutions for each sector. With AI-powered tools and interactive project management features, TechExcel supports over 2,000 companies globally. This comprehensive approach helps businesses maintain high levels of customer satisfaction while streamlining their internal processes.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using CustomerWise.

Other use cases:

  • Sales Document Management
  • Collaboration
  • Social Media Analytics
  • Communication Management
  • Training & Onboarding
  • Engagement Management
  • Customer Feedback Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerWise.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve ROI
  • Improve Internal Communications
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CustomerWise Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerWise works with different mediums / channels such as E-Mail.

CustomerWise's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and CustomerWise support capabilities include Email Support, Chat Support, Phone Support, etc. also CustomerWise analytics capabilities include Analytics, and Custom Reports.

Reviews

"...TechExcel CustomerWise is a configurable software suite for external customer support and helpdesk management that is scalable to organizations of any size...." Peer review

CustomerWise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customerwise, TechExcel offers leading customer support software and ticketing systems tailored for B2B technology firms. The software meets unique business requirements efficiently.

Popular Business Setting

for CustomerWise

Top Industries

  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market

CustomerWise is popular in Marketing And Advertising, and Computer Software, and is widely used by Small Business, and Mid Market,

CustomerWise Customer wins, Customer success stories, Case studies

How can CustomerWise optimize your Workflow Management Workflow?

Why is CustomerWise the best choice for Helpdesk Management?

How does CustomerWise address your Knowledge Management Challenges?

What benefits does CustomerWise offer for Sales Document Management?

How does CustomerWise facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well CustomerWise solved their Help Desk needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

XDC - Entertainment

TechExcel DevSuite helped XDC manage all system and integration testing for their digital cinema servers. Before DevSuite, XDC used Excel and Word for test and requirements management. They needed a ...fully integrated solution for requirements, test cases, and incident management. After evaluating several options, XDC chose TechExcel DevSuite. In one year, they completed 5 live projects, managed 238 requirements, 4150 test cases, and over 5800 tests. XDC saw better test management and comprehensive project analysis.

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Ali Bin Ali - Retail

Ali Bin Ali needed a customer service support solution that was easy to use and could be set up quickly. They chose TechExcel CustomerWise and finished the full implementation in just 5 days. The tea...m was very happy with the product and the support from TechExcel. They have used CustomerWise for years with good results. The system now helps their 50-technician support team track time and manage support tasks.

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The Vantra Group - Banking

The Vantra Group needed a better help desk solution. Their old system could not handle custom workflows or field changes. They chose ServiceWise after testing several products. ServiceWise was easy t...o set up and customize. The team rolled it out to both internal and external customers in less than two weeks. ServiceWise helped them set up new procedures and made reporting easier.

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Palomar Technologies - Manufacturing

Palomar Technologies makes complex equipment for electronics. Their customer support team used to track problems with Excel, which was slow and hard to manage. They chose ServiceWise because it was e...asy to set up and met their needs. Now, ServiceWise helps them track and solve customer issues faster. The system is flexible and helps them improve their business processes. Palomar plans to use even more features in the future.

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Inova Corporation - Information Technology And Services

DevTrack helped Inova Corporation solve data corruption issues from their old bug tracking tool. The team imported all records into DevTrack without losing data. The software made it easy to assign, ...track, and resolve bugs. Custom reports showed bottlenecks and helped prioritize fixes. Inova uses DevTrack for field problems and feature requests. The team values its ease of use, customization, and reliable performance.

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GeoGraphix - Energy

TechExcel DevTrack helped GeoGraphix manage and track software development issues. GeoGraphix needed a tool for defect tracking and project management. DevTrack was chosen for its ease of use and Mic...rosoft SQL Server support. GeoGraphix became 25-30 percent more efficient using DevTrack. The tool made it easy to assess project status and improved planning. Admin time was minimal, and performance stayed strong with over 3,000 issues tracked.

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Frequently Asked Questions(FAQ)

for CustomerWise

What is CustomerWise used for?

CustomerWise is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Workflow Management, Helpdesk Management and Knowledge Management .

What are the top features of CustomerWise?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of CustomerWise.

Who uses CustomerWise?

CustomerWise is used by Marketing And Advertising, Computer Software among other industries.

What are CustomerWise alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for CustomerWise.

Where is CustomerWise located?

CustomerWise is headquartered at Lafayette, CA.
lightning

Peers used CustomerWise for workflow management and helpdesk management

CustomerWise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)

Software Failure Risk Guidance

?

for CustomerWise

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerWise

TechExcel, Inc. Profile

Company Name

TechExcel, Inc.

Company Website

https://techexcel.com/

HQ Location

Lafayette, CA

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE