CustomerWise Overview
Customerwise, TechExcel offers leading customer support software and ticketing systems tailored for B2B technology firms. The software meets unique business requirements efficiently.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using CustomerWise.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerWise.
CustomerWise Use-Cases and Business Priorities: Customer Satisfaction Data
CustomerWise works with different mediums / channels such as E-Mail.
CustomerWise's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and CustomerWise support capabilities include Email Support, Chat Support, Phone Support, etc. also CustomerWise analytics capabilities include Analytics, and Custom Reports.
Reviews
"...CustomerWise features a customer portal that provides access to information and a knowledge base, which enables customers to search for resolutions before submitting a ticket...." Peer review
CustomerWise, SolarWinds Service Desk, BMC Helix ITSM, Issuetrak, Alloy Software, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for CustomerWise
Top Industries
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
CustomerWise is popular in Marketing And Advertising, and Computer Software, and is widely used by Small Business, and Mid Market,
Comprehensive Insights on CustomerWise Use Cases
How efficiently Does CustomerWise manage your Workflow Management?
How can CustomerWise enhance your Helpdesk Management process?
How does CustomerWise facilitate Knowledge Management?
How does CustomerWise address your Sales Document Management Challenges?
How can CustomerWise optimize your Collaboration Workflow?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well CustomerWise solved their Help Desk needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for CustomerWise
What is CustomerWise used for?
What are the top features of CustomerWise?
Who uses CustomerWise?
What are CustomerWise alternatives?
Where is CustomerWise located?
Peers used CustomerWise for workflow management and helpdesk management
CustomerWise Competitors
CustomerWise Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (72) |
| Custom Reports | Read Reviews (161) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (72) |
| Custom Reports | Read Reviews (161) |
Software Failure Risk Guidance
?for CustomerWise
Overall Risk Meter
Top Failure Risks for CustomerWise
TechExcel Profile
Company Name
TechExcel
Company Website
https://techexcel.com/HQ Location
Lafayette, CA
Employees
101-250
Social
Financials
PRIVATE
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