CustomerWise Overview

TechExcel's platform seamlessly connects product development with service and support, creating a unified environment for Application Lifecycle Management (ALM), IT Service Management (ITSM), and customer support. This integration ensures that businesses can efficiently manage their development and support processes in one place. The platform's capabilities extend to industries like game development, medical devices, and education, offering tailored solutions for each sector. With AI-powered tools and interactive project management features, TechExcel supports over 2,000 companies globally. This comprehensive approach helps businesses maintain high levels of customer satisfaction while streamlining their internal processes.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using CustomerWise.

Other use cases:

  • Sales Document Management
  • Collaboration
  • Social Media Analytics
  • Communication Management
  • Training & Onboarding
  • Engagement Management
  • Customer Feedback Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerWise.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve ROI
  • Improve Internal Communications
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CustomerWise Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerWise works with different mediums / channels such as E-Mail.

CustomerWise's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and CustomerWise support capabilities include Email Support, Chat Support, Phone Support, etc. also CustomerWise analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Our company has been using it to track help desk incidents for years and recently updated to the most recent version...." Peer review by Bob Swetz

CustomerWise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customerwise, TechExcel offers leading customer support software and ticketing systems tailored for B2B technology firms. The software meets unique business requirements efficiently.

Popular Business Setting

for CustomerWise

Top Industries

  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market

CustomerWise is popular in Marketing And Advertising, and Computer Software, and is widely used by Small Business, and Mid Market,

CustomerWise Customer wins, Customer success stories, Case studies

How does CustomerWise facilitate Workflow Management?

How does CustomerWise address your Helpdesk Management Challenges?

What solutions does CustomerWise provide for Knowledge Management?

Why is CustomerWise the best choice for Sales Document Management?

How efficiently Does CustomerWise manage your Collaboration?

11 buyers and buying teams have used Cuspera to assess how well CustomerWise solved their Help Desk needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Gael Quality - Information Technology And Services - Information Technology and Services

Gael Quality needed a solution to manage over 15,000 test cases and integrate results from external sources. They replaced Excel and an in-house Access tool with TechExcel DevTest and DevTrack. Imple...mentation took just three days of consultancy and a few weeks of effort. Gael Quality now manages 14,495 master test cases and has executed more than 117,000 tests. The new system improved test standardization, traceability, and productivity.

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Inova Corporation - Information Technology And Services - Information Technology and Services

DevTrack helped Inova Corporation stop losing data from bug tracking. Before DevTrack, Inova faced frequent data corruption and wasted time rebuilding databases. With DevTrack, they imported records ...safely and used an easy interface. The SQA team now tracks bugs, assigns them, and manages feature requests in one place. Weekly reports highlight bottlenecks and help prioritize fixes. Inova values DevTrack’s customization, search, and linking features.

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TriTech Software Systems - Computer Software - Computer Software

ServiceWise helped TriTech Software Systems boost productivity in customer support. TriTech replaced a hard-to-maintain internal tool with ServiceWise for issue management and reporting. The company ...expanded from 10 to 17 ServiceWise users. ServiceWise automated issue routing, improved tracking, and enabled custom reporting. TriTech saw a dramatic improvement in process and customer satisfaction.

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First American - Financial Services - Financial Services

TechExcel ServiceWise replaced First American's old help desk software, which was slow and costly. The new system is easy to use and needs less admin work. It supports over 31,000 employees with a si...mple web portal. The support team now saves 330 hours per month by automating ticket processing. Upgrades and customizations are fast and do not disrupt the system. Managers and staff are happy with better reporting and lower costs.

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CyberTech - Information Technology And Services - Information Technology and Services

TechExcel CustomerWise helped CyberTech unify support teams across five countries. Before, CyberTech used a basic in-house ticketing system with limited features. With CustomerWise, they streamlined ...business processes and improved incident reporting. The system allowed for better workflow, customer self-service, and integration of global support staff. After 18 months, CyberTech praised the flexibility and support from TechExcel, noting easier project changes and improved service.

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Keyfactor Entertainment - Entertainment - Entertainment

TechExcel DevSuite helped Keyfactor Entertainment build its QA department and expand its business quickly. The company used DevSuite to manage, track, and report on video game projects for multiple p...latforms. DevSuite's flexibility let Keyfactor tailor tools to fit business needs and scale with remote clients. The setup took just 2 days, and users started projects within 2 weeks. Keyfactor completed 10 projects successfully after adopting DevSuite.

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Frequently Asked Questions(FAQ)

for CustomerWise

What is CustomerWise used for?

CustomerWise is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Workflow Management, Helpdesk Management and Knowledge Management .

What are the top features of CustomerWise?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of CustomerWise.

Who uses CustomerWise?

CustomerWise is used by Marketing And Advertising, Computer Software among other industries.

What are CustomerWise alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for CustomerWise.

Where is CustomerWise located?

CustomerWise is headquartered at Lafayette, CA.
lightning

Peers used CustomerWise for workflow management and helpdesk management

CustomerWise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)

Software Failure Risk Guidance

?

for CustomerWise

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerWise

TechExcel, Inc. Profile

Company Name

TechExcel, Inc.

Company Website

https://techexcel.com/

HQ Location

Lafayette, CA

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE