CustomerWise Overview

TechExcel's platform seamlessly connects product development with service and support, creating a unified environment for Application Lifecycle Management (ALM), IT Service Management (ITSM), and customer support. This integration ensures that businesses can efficiently manage their development and support processes in one place. The platform's capabilities extend to industries like game development, medical devices, and education, offering tailored solutions for each sector. With AI-powered tools and interactive project management features, TechExcel supports over 2,000 companies globally. This comprehensive approach helps businesses maintain high levels of customer satisfaction while streamlining their internal processes.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using CustomerWise.

Other use cases:

  • Sales Document Management
  • Collaboration
  • Social Media Analytics
  • Communication Management
  • Training & Onboarding
  • Engagement Management
  • Customer Feedback Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerWise.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve ROI
  • Improve Internal Communications
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CustomerWise Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerWise works with different mediums / channels such as E-Mail.

CustomerWise's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and CustomerWise support capabilities include Email Support, Chat Support, Phone Support, etc. also CustomerWise analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Our company has been using it to track help desk incidents for years and recently updated to the most recent version...." Peer review by Bob Swetz

Peer review evidence (same sources as the product rating summary)

"...Designed specifically for B2B technology companies, CustomerWise provides the ideal solution for managing support tickets through a robust workflow that integrates support, development, and QA teams into one seamless process...." Customer Support Software & Ticketing System
"...Searching for information Delays from excessive review and approval steps Slow application response Delays between coding and testing Reports that take a long time to run Long helpdesk hold and call back times Non-value added processing IT and service processes are usually overflowing with non-value added processes...." CustomerWise
"...CustomerWise features a customer portal that provides access to information and a knowledge base, which enables customers to search for resolutions before submitting a ticket...." Peer review

CustomerWise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customerwise, TechExcel offers leading customer support software and ticketing systems tailored for B2B technology firms. The software meets unique business requirements efficiently.

Popular Business Setting

for CustomerWise

Top Industries

  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market

CustomerWise is popular in Marketing And Advertising, and Computer Software, and is widely used by Small Business, and Mid Market,

CustomerWise Customer wins, Customer success stories, Case studies

How efficiently Does CustomerWise manage your Workflow Management?

Why is CustomerWise the best choice for Helpdesk Management?

What solutions does CustomerWise provide for Knowledge Management?

How does CustomerWise facilitate Sales Document Management?

How can CustomerWise enhance your Collaboration process?

11 buyers and buying teams have used Cuspera to assess how well CustomerWise solved their Help Desk needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Global Help Desk Services Inc. (GHDSi) - Information Technology And Services - Small

Farmington, USA

ServiceWise helped Global Help Desk Services Inc. manage multi-tenant IT support for enterprise clients. GHDSi needed secure, siloed customer data and easy onboarding. ServiceWise let them set up ind...ividual projects for each client, automate workflows, and reduce onboarding time. The tool enabled one person to manage tasks that used to require thirty. GHDSi cut costs, improved efficiency, and delivered better customer service with ServiceWise.

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TriTech Software Systems - Computer Software - Medium

ServiceWise helped TriTech Software Systems boost productivity in customer support. TriTech replaced a hard-to-maintain internal tool with ServiceWise for issue management and reporting. The company ...expanded from 10 to 17 ServiceWise users. ServiceWise automated issue routing, improved tracking, and enabled custom reporting. TriTech saw a dramatic improvement in process and customer satisfaction.

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Wyndgate Technologies - Computer Software - Medium

TechExcel DevSuite helped Wyndgate Technologies solve time zone and communication issues for global software teams. Before DevSuite, teams used email and often duplicated work. DevSuite gave them a s...ingle project plan and real-time status updates. Teams now avoid overlapping tasks and use a shared answer log. Project turnaround times and project management quality improved.

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Palomar Technologies - Manufacturing - Medium

ServiceWise replaced Palomar Technologies' manual Excel-based support system. The new solution automated customer support workflows and improved issue tracking. Palomar now logs, routes, and resolves... incidents faster using ServiceWise. The system is easy to customize and supports ISO certification efforts. Palomar plans to expand ServiceWise for broader business process automation.

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Sanmina Corporation - Manufacturing - Very Large

ServiceWise helped Sanmina Corporation manage global IT support with a fast, web-based help desk solution. The company switched from Track-It! to ServiceWise to support rapid growth and international... expansion. ServiceWise enabled real-time access, easy customization, and automated incident escalation for Sanmina's 300-member support team. Technicians worldwide now track, prioritize, and resolve incidents efficiently. The web interface and configurability improved support operations and user satisfaction.

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XACCT Technologies - Computer Software - Medium

ServiceWise helped XACCT Technologies improve customer support workflows. XACCT replaced a proprietary system that lacked customization and web access. ServiceWise enabled easy workflow modeling, ema...il notifications, and knowledge management. The support team adopted the system within six weeks. XACCT customized reports and user privileges to fit their needs. The product's flexibility and web-based support improved customer satisfaction.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing CustomerWise

What is CustomerWise used for?

CustomerWise is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Workflow Management, Helpdesk Management and Knowledge Management .

What are the top features of CustomerWise?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of CustomerWise.

Who uses CustomerWise?

CustomerWise is used by Marketing And Advertising, Computer Software among other industries.

What are CustomerWise alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for CustomerWise.

Where is CustomerWise located?

CustomerWise is headquartered at Lafayette, CA.
lightning

Peers used CustomerWise for workflow management and helpdesk management

CustomerWise Competitors

CustomerWise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.32/5 ★

Read Reviews (72)
Custom Reports

4.23/5 ★

Read Reviews (161)

Software Failure Risk Guidance

?

for CustomerWise

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerWise

TechExcel, Inc. Profile

Company Name

TechExcel, Inc.

Company Website

https://techexcel.com/

HQ Location

Lafayette, CA

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE