DataEQ Overview

DataEQ transforms unstructured customer data into actionable insights in real-time. This tool is a game-changer for businesses looking to harness the power of social media marketing. By converting raw data into knowledge, DataEQ allows teams to respond swiftly to customer needs and trends. Imagine having the ability to track sentiment and engagement across various platforms without the usual hassle. With DataEQ, businesses can make informed decisions quickly, enhancing their social media strategies and customer interactions. It's like having a crystal ball for your brand's online presence!

Use Cases

Customers recommend Social Media Management, Engagement Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using DataEQ.

Other use cases:

  • Campaign Management
  • Customer Feedback Management
  • Competitive Intelligence
  • Advertisement
  • Helpdesk Management
  • Public Relations
  • Lead Tracking
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Business Priorities

Enhance Customer Relationships and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using DataEQ.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
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DataEQ Use-Cases and Business Priorities: Customer Satisfaction Data

DataEQ works with different mediums / channels such as Social Media.

DataEQ's features include Dashboard, and Live Monitoring. and DataEQ support capabilities include 24/7 Support, Email Support, Chat Support, etc. also DataEQ analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Pros - The best social media monitoring tool I have come across...." Peer review by Kudzai G., Media Evaluation Report Writer

DataEQ, EasySender, Pyze, Ada, Direct Mail For Mac, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DataEQ structures and analyzes online customer conversations using AI and human intelligence. Customer service, CX, risk management, and regulatory reporting are optimized.

Popular Business Setting

for DataEQ

Top Industries

  • Marketing and Advertising
  • Media Production
  • Telecommunications

Popular in

  • Small Business
  • Enterprise
  • Mid Market

DataEQ is popular in Marketing And Advertising, Media Production, and Telecommunications and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on DataEQ Use Cases

What makes DataEQ ideal for Social Media Management?

What solutions does DataEQ provide for Engagement Management?

What makes DataEQ ideal for Tracking & Monitoring Communications?

How does DataEQ address your Campaign Management Challenges?

How can DataEQ enhance your Customer Feedback Management process?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well DataEQ solved their Social Media Marketing needs. Cuspera uses 446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Banking

CASE STUDY African Bank

African Bank used the Engage platform from DataEQ to improve customer service on social media. The bank wanted to respond faster and better to customer posts on Facebook and Twitter. After using Enga...ge, their response rate stayed above 90%. This is much higher than the industry average of 57.7%. The average wait for a first response dropped to just 2 hours and 19 minutes. The platform helped agents find and answer urgent posts quickly.

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Insurance

CASE STUDY Santam

DataEQ Engage helped Santam improve social customer service. Santam needed a better way to manage customer requests on social media. The Engage platform made it easy to find and respond to important ...posts. After one month, Santam cut response time to priority conversations by 5.5 hours. The rate of response to priority mentions went up by 21.9 points. Agents now focus on high-risk mentions and respond faster to customers.

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Insurance

CASE STUDY Liberty Holdings

Liberty Holdings used DataEQ’s Net Sentiment metric to listen to customers online. They wanted to improve customer-centricity and get better insights from social media feedback. DataEQ provided month...ly social insights reports and the Analyse analytics platform. Liberty used these tools to track customer feedback, spot trends, and benchmark against competitors. This helped Liberty make better business decisions and improve customer experience.

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Retail

CASE STUDY Shoprite Group of Companies

Shoprite uses DataEQ’s Analyse platform to stay ahead in South Africa’s retail market. Since 2016, Shoprite has used social media data and human-verified insights to benchmark performance and find cu...stomer pain points. DataEQ’s reports help shape strategy for marketing, operations, customer experience, and more. The data is key for innovation and launching new rewards programs. Shoprite values the up-to-date customer feedback from DataEQ over traditional satisfaction metrics.

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Events Services

CASE STUDY Expo 2020 Dubai

DataEQ helped Expo 2020 Dubai track visitor sentiment using social media analytics. Expo 2020 used DataEQ to analyze four million social media mentions in many languages. DataEQ provided real-time Ne...t Sentiment metrics, showing a positive score of 16.8%. The solution mapped visitor journeys and segmented pavilion conversations. Expo 2020 gained insights to improve ticketing, service, and visitor experience.

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Internet

CASE STUDY X (formerly Twitter)

DataEQ helped X (formerly Twitter) understand Saudi cultural trends. X wanted to learn about key themes in Saudi online conversations. DataEQ collected 82.2 million posts from August 2019 to August 2...021. They used Arabic keywords and human analysis to find insights. X learned what topics matter most to Saudis and how X shapes culture.

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Video

Discover DataEQ: Find out how we use AI and Crowd structuring to do remarkable things with data

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Peers used DataEQ for social media management and engagement management

DataEQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (5)
Analytics

4.93/5 ★

Read Reviews (63)
Custom Reports

4.85/5 ★

Read Reviews (78)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (5)
Analytics

4.93/5 ★

Read Reviews (63)
Custom Reports

4.85/5 ★

Read Reviews (78)

Software Failure Risk Guidance

?

for DataEQ

Overall Risk Meter

Low Medium High

Top Failure Risks for DataEQ

DataEQ Limited Profile

Company Name

DataEQ Limited

Company Website

https://dataeq.com/

HQ Location

Central Working Victoria, 25 Eccleston Place, London, London SW1W 9NF, GB

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE