DataEQ Overview

DataEQ transforms unstructured customer data into actionable insights in real-time. This tool is a game-changer for businesses looking to harness the power of social media marketing. By converting raw data into knowledge, DataEQ allows teams to respond swiftly to customer needs and trends. Imagine having the ability to track sentiment and engagement across various platforms without the usual hassle. With DataEQ, businesses can make informed decisions quickly, enhancing their social media strategies and customer interactions. It's like having a crystal ball for your brand's online presence!

Use Cases

Customers recommend Social Media Management, Engagement Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using DataEQ.

Other use cases:

  • Campaign Management
  • Customer Feedback Management
  • Competitive Intelligence
  • Advertisement
  • Helpdesk Management
  • Public Relations
  • Lead Tracking
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Business Priorities

Enhance Customer Relationships and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using DataEQ.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
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DataEQ Use-Cases and Business Priorities: Customer Satisfaction Data

DataEQ works with different mediums / channels such as Social Media.

DataEQ's features include Dashboard, and Live Monitoring. and DataEQ support capabilities include 24/7 Support, Email Support, Chat Support, etc. also DataEQ analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The tool currently helps us improve our strategy with regards to best times to post, which demographics are engaging most and as well as analysing our response times while also being a key component of our ORM...." Peer review by Darren L., Hospital & Health Care

DataEQ, EasySender, Pyze, Ada, Direct Mail For Mac, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DataEQ structures and analyzes online customer conversations using AI and human intelligence. Customer service, CX, risk management, and regulatory reporting are optimized.

Popular Business Setting

for DataEQ

Top Industries

  • Marketing and Advertising
  • Media Production
  • Telecommunications

Popular in

  • Small Business
  • Enterprise
  • Mid Market

DataEQ is popular in Marketing And Advertising, Media Production, and Telecommunications and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on DataEQ Use Cases

Why is DataEQ the best choice for Social Media Management?

Why is DataEQ the best choice for Engagement Management?

How does DataEQ facilitate Tracking & Monitoring Communications?

Why is DataEQ the best choice for Campaign Management?

Why is DataEQ the best choice for Customer Feedback Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well DataEQ solved their Social Media Marketing needs. Cuspera uses 446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Insurance

CASE STUDY Santam

DataEQ Engage helped Santam improve social customer service. Santam needed a better way to manage customer requests on social media. The Engage platform made it easy to find and respond to important ...posts. After one month, Santam cut response time to priority conversations by 5.5 hours. The rate of response to priority mentions went up by 21.9 points. Agents now focus on high-risk mentions and respond faster to customers.

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Telecommunications

CASE STUDY Telkom

Telkom used DataEQ to improve its brand perception on social media. The company faced a brand perception crisis at the start of 2020. Telkom monitored Net Sentiment and set sentiment targets to guide... business decisions. By 2021, Telkom outperformed its targets and improved Net Sentiment by 38.2 percentage points in three years. DataEQ's insights helped Telkom reduce negative sentiment and align more closely with industry standards.

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Transportation/Trucking/Railroad

CASE STUDY DHL

DHL used DataEQ’s Engage solution to improve customer service on social media. The company faced a rise in online queries and social conversations, especially after the COVID-19 pandemic. With Engage...’s prioritised ticketing system, DHL reduced its average weekly response time and increased its response rate. This was achieved even as social media conversation volume grew by over 45% in four weeks. DHL’s agents could resolve queries faster and deliver better service to customers.

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Insurance

CASE STUDY Liberty Holdings

Liberty Holdings used DataEQ’s Net Sentiment metric to listen to customers online. They wanted to improve customer-centricity and get better insights from social media feedback. DataEQ provided month...ly social insights reports and the Analyse analytics platform. Liberty used these tools to track customer feedback, spot trends, and benchmark against competitors. This helped Liberty make better business decisions and improve customer experience.

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Banking

CASE STUDY Absa

Absa used DataEQ's CX and Social Customer Service solutions to improve digital customer service. The bank wanted to better serve customers on social media and use feedback to improve operations. With... DataEQ Engage, Absa cut average Twitter response time by 13.6 hours and increased response rate to new customers by 17%. The tool also surfaced 20% more cancel conversations, helping save more customers. Since 2017, Absa's Net Sentiment score improved by 7 percentage points.

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Retail

CASE STUDY Shoprite Group of Companies

Shoprite uses DataEQ’s Analyse platform to stay ahead in South Africa’s retail market. Since 2016, Shoprite has used social media data and human-verified insights to benchmark performance and find cu...stomer pain points. DataEQ’s reports help shape strategy for marketing, operations, customer experience, and more. The data is key for innovation and launching new rewards programs. Shoprite values the up-to-date customer feedback from DataEQ over traditional satisfaction metrics.

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Video

Discover DataEQ: Find out how we use AI and Crowd structuring to do remarkable things with data

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Peers used DataEQ for social media management and engagement management

DataEQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (5)
Analytics

4.93/5 ★

Read Reviews (63)
Custom Reports

4.85/5 ★

Read Reviews (78)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (5)
Analytics

4.93/5 ★

Read Reviews (63)
Custom Reports

4.85/5 ★

Read Reviews (78)

Software Failure Risk Guidance

?

for DataEQ

Overall Risk Meter

Low Medium High

Top Failure Risks for DataEQ

DataEQ Limited Profile

Company Name

DataEQ Limited

Company Website

https://dataeq.com/

HQ Location

Central Working Victoria, 25 Eccleston Place, London, London SW1W 9NF, GB

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE