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Deskpro: Reviews, Testimonials and Expert Opinions
(14502)Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...
Top 21 Deskpro Alternatives
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
Kentico Web Content Management
Kentico: .NET CMS, E-commerce & Online Marketing Platform
Kentico is a Web Content Management and online marketing platform for building websites and optimize digital customers’ experiences across multiple channels. It helps to optimize time and assets to achieve more to improve digital and social presence and enhance customer relationships. ...
Kentico’s Campaign Management features, including Advanced Email Marketing and Marketing Automation, allow marketers to release their creative potential and run powerful campaigns that convert prospects into customers.
The Kentico all-in-one CMS platform helps users to develop websites quickly. Its built in with, security measures including authentication and permissions which gives a stable, extensible, and versatile platform that is easy to use both on premise and in the cloud.
Fastr Creator Studio
Shoppable Experience Content Platform
Fastr Creator Studio is a content creation solution that empowers marketers to rapidly and easily create rich, interactive experiences that drive conversions and provides marketers the agility to create innovative onsite experiences in minutes. It helps to acquire customers. ...
Fastr helps to create content faster and improves UX experience, SEO rankings, and brand authority. It also helps to convert visitors to loyal customers and empowers them to build the content to meet their unique goals.
Some of its features include effortlessly integrating with any eCommerce platform to create customer-rich experiences, drag-and-drop publishing to make simple innovative content creation, making Creator experiences drivers of conversions, and providing Creator users the data to make decisions about the content strategy.
WP Engine
WordPress Hosting, Perfected. WP Engine®
WP Engine is a WordPress digital experience platform that provides WordPress hosting services designed to create and manage websites. It managed WordPress hosting, eCommerce solutions, and enterprise offerings, including WordPress experience platform and headless WordPress solution power 1.5M digital experiences globally for companies and agencies of all sizes. It helps to increase website visitors and grow revenue. ...
It provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster. The company's services accelerate the development of workflows, offer a configuration with multiple enterprise-grade security layers to protect high-value content and provide highly scalable architecture, enabling website managers to increase online success.
d!NK
Sales Performance Management Software to streamline and automate workflows.
d!NK is a Sales Performance Management Software. d!nk helps companies to transform their sales processes from inside-out focus and administrative ping-pong into customer-centric and streamlined flow-through processes. ...
d!NK ensures that the entire sales team is equipped with sales presentations, documents, videos, forms and tools with immediate push & pull on their devices and great convenience and insights while in front of customers and prospects. d!nk Sales Learning provides quick, impactful learning that fits into the schedule of even the busiest salesperson. The SalesMatik platform and services are built around adoption.
With SalesMatik, sales reps can focus on the value they can deliver to the customers’ business. SalesMatik analytics is built around activation insights to show which salespeople are using the sales tools and what actions to take to drive adoption in the field. SalesMatik offers a Powerpoint plugin.
OneMob
Quickly create pages of content to engage prospects, customers, partners and employees
OneMob is a content enablement platform for sales teams to increase productivity, enhance customer engagement and increase revenue. OneMob helps teams to record videos on IOS, Android or Chrome ...
OneMob comes with watermarks, filters and text overlays to record videos,
It provides contact management to sync back activity to Salesforce and MS Dynamics to increase customer engagement and revenue.
CoreDNA
Core dna: eCommerce, Intranet, Content Marketing & SaaS CMS
Core dna is a Digital Experience Platform (DXP) that fully integrates web content management, eCommerce, intranet and marketing on one managed platform. It provides mid-market to enterprise-level organizations with the ability to meet their objectives for their corporate website, eCommerce, intranet, extranet, mobile, social, and online marketing. It helps to reduce the total cost of ownership, and improve return on investment ...
Core dna is a cloud-hosted SaaS (software-as-a-service) with over 80 integrated applications that can be built into the single user interface. It offers features enabling personalization, multi-site management, localization, integrations, framework agnosticism, and detailed inventory management. Also has a WYSIWYG editor which supports rich text and media management.
Some of the features include site-wide SSL, secure content and assets, track and review all system activities for web property, subscriber import/export, schedule send newsletters, support for sending emails using multiple SMTP servers for higher performance, subscriber opt-In, manage all of the web properties from a single login and navigate between then from a drop-down menu, and more.
Zesty.io
The Headless CMS for Marketers + Developers
Zesty.io is a Content Management platform that manages content for multiple brands, multiple websites, and multiple destinations in one central hub, regardless of destination or presentation. It is a cloud platform for brand marketing teams to build content-rich websites that engage customers and accelerate sales. ...
It simplifies workflow, creates and manages809 content flexibility for developers manages all content and files in one central system, and a powerful headless content management system with web capabilities. All pages, content, and media files are cached globally and delivered through a content delivery network (CDN).
Some of its features include a flexible content modeling system, map different content structures to update rich relational data, content scheduling, content versioning, and more.
Enablix
Sales Enablement Platform for Marketers
Enablix is a content enablement platform for marketing, sales teams to drive sales and increase revenue. Enablix helps marketing team to manage and drive content enablement that spans the entire ...
Enablix comes with integrations to marketing and sales apps to gain content insights, it automates sales communication to keep sales on message, it provides a central hub for trusted content both sales and marketing can easily access which in turn helps in driving sales numbers and increase revenue
