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Dialpad Ai Contact Center: Reviews, Testimonials and Expert Opinions
(1500)Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Top 40 Dialpad Ai Contact Center Alternatives
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Toky
Business Phone System & Integrated VoIP Service
"It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform.
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- Gonzalo B
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
3CX Phone System
3CX: Open Standards Software IP PBX
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis.
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- Matt B
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Dialpad Ai Voice
AI business phone system to improve your workflows and customer experience
Dialpad Ai Voice is a cloud-based phone system that makes connecting teams easier with voice, messaging, and integrations across existing devices. It helps to improve internal communication, increase sales and revenue, and shorten ramp-up time. ...
Dialpad Ai Voice helps with business conversations regardless of any device or location. All it takes is a download or desk phone to get the team connected. It helps to work in real time and get back to running the team.
Its features include fast deployment, seamless integrations, voice intelligence that automatically captures conversation, call analytics, and many more.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk and Dialpad Ai Contact Center both cater to contact center software needs but diverge in strengths and client focus. CloudTalk excels in helpdesk and sales call management, supporting large enterprises, particularly in marketing and IT. It emphasizes data operation capabilities, ideal for businesses needing integration and migration options. Dialpad Ai Contact Center shines with AI-powered features, facilitating call transcription and coaching. It best serves large enterprises across diverse industries, focusing on AI analytics and customer relationship enhancements. ...
Easycall Cloud
EasyCall Cloud - Call center system software - Crm Cloud
Dialpad Ai Contact Center stands out in the contact center software category due to its diverse capabilities and strong support system, geared towards large enterprises and enhancing customer relationships. Easycall Cloud is favored by smaller businesses, focusing on basic call management functions and offering 24/7 support, thus appealing to mid-market and small businesses, especially in IT services. ...
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity. It primarily provides workforce engagement management, ...
It comes with AI and automation, integrations and reporting and analytics.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines. ...
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel and Dialpad Ai Contact Center both excel in providing contact center solutions, but cater to different needs. Exotel focuses on comprehensive sales call management and integration capabilities, making it ideal for large enterprises in the financial services industry. Dialpad Ai Contact Center offers advanced AI-powered analytics and call transcription, serving diverse industries with a focus on large enterprises and enhancing customer relationships. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
Dialpad Ai Contact Center shines in large enterprises and tech industries, focusing on ease of communication with rich AI and data integration. CallFinder excels in efficiency and sales-oriented environments, appealing largely to smaller enterprises with its robust analytics and compliance features. ...
Toky
Business Phone System & Integrated VoIP Service
Toky stands out with strong capabilities in sales call management, focusing on increasing sales and revenue. It's favored in communication-heavy industries like Financial Services. Dialpad Ai Contact Center excels in features for enhancing customer relationships and is widely used across diverse industries, including Real Estate and IT. Both tools offer robust AI and integration features, but Toky emphasizes call management while Dialpad highlights analytics and reporting. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
Both 8x8 Business Phone and Dialpad Ai Contact Center offer comprehensive solutions for contact center software needs. With a focus on large enterprises and diverse industries, 8x8 excels in collaboration and sales call management, while Dialpad highlights AI capabilities and call transcription. The support options and primary channels cater differently, reflecting unique operational strategies. Choosing between them depends on organizational priorities like integration flexibility and AI-driven insights. ...
ComputerTalk
computer-talk.com - Omnichannel Cloud Contact Center
ComputerTalk and Dialpad Ai Contact Center, both players in the Contact Center Software sphere, cater to various operational needs. ComputerTalk shines with capabilities in helpdesk management and engagement, fitting well for enterprises focused on customer relationship enhancement. Dialpad Ai Contact Center excels in sales call management and call transcription, appealing to a broad range of industries and supporting diverse business goals like enhancing customer relationships and improving visibility. Both offer robust vendor support, though Dialpad leans towards enterprises, while ComputerTalk services software and retail industries. ...
UJET
Take your customer support into the digital age
UJET and Dialpad Ai Contact Center both excel as Contact Center Software solutions, supporting diverse business objectives. UJET focuses on enhancing customer relationships and robust integrations, making it ideal for enterprises seeking comprehensive analytics and compliance. Dialpad Ai Contact Center stands out with advanced AI features and call management, appealing to industries like IT and services. Both offer 24/7 support, but Dialpad emphasizes extensive phone call management, attracting larger enterprises. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider that implements cloud computing into the world of telephony. Its powerful business phone system is one of the most comprehensive solutions for all business communication needs. It helps to enhance customer relationships, improve internal communications and launch new products. ...
CallHippo supports to deliver a smooth customer experience with IVR, Smart Call Routing, Live Call Monitoring, and more to offer highly personalized customer experiences and resolve issues faster. It improve agents’ sales capabilities and get more conversions to improve productivity. Also, easily integrates with important business tools by leveraging automated integrations to build smooth workflows for sales and support teams to pave the way for satisfying customer journeys.
Some of its features are a power dialer to power up sales, intuitive time saving with Global connect, call transfer to redirect a connected call, call queuing, call forwarding and much more.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and Dialpad Ai Contact Center both excel in the contact center software space, yet they cater to different needs. Freshdesk targets large enterprises with enhanced helpdesk and engagement management capabilities, ideal for industries like IT and hospitality. In contrast, Dialpad Ai is well-suited for large enterprises in tech and real estate, with strong AI features and exceptional sales call management, making it appealing for users needing robust communication tools. ...
QueueMetrics
Find the Best Contact Center Solution for Your ... - loway.ch
QueueMetrics and Dialpad Ai Contact Center both offer robust features for contact center solutions, each catering to different user needs. QueueMetrics shines with its custom report generation and integration, appealing to telecommunications industries. Meanwhile, Dialpad Ai Contact Center excels in AI-powered analytics and transcription, attracting a broader range of industries, from IT services to real estate, with robust 24/7 support. Companies should choose based on specific features and industry alignment. ...
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics and Dialpad Ai Contact Center offer robust capabilities for the Contact Center Software category, but they cater to different operational scales and user needs. NICE excels in analytics and customer relationship enhancements for small to mid-sized enterprises, particularly within the insurance and financial sectors. In contrast, Dialpad focuses on AI-powered features and extensive communication management, appealing to large enterprises, especially in the tech and real estate industries. ...
3CX Phone System
3CX: Open Standards Software IP PBX
3CX Phone System and Dialpad Ai Contact Center are both key players in the contact center software arena, each with distinct strengths. 3CX Phone System excels in traditional telephony capabilities and is favored by enterprises, particularly in IT and financial services. It offers comprehensive support options, emphasizing reliability for complex environments. On the other hand, Dialpad Ai Contact Center leverages AI technology, catering to large enterprises needing advanced analytics and transcription features, appealing to diverse industries, including software and real estate. Businesses looking for solid telephony and integration will find value in 3CX Phone System, while those prioritizing AI and data capabilities will lean towards Dialpad. ...
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
