Dialpad Sell Overview

Dialpad's sales dialer uses built-in AI to increase sales opportunities and deal closures. It is highly favored by inside sales contact centers.

Use Cases

Customers recommend Call Recording, Coaching, Call Transcription, as the business use cases that they have been most satisfied with while using Dialpad Sell.

Other use cases:

  • Helpdesk Management
  • Call Analytics
  • Tracking & Monitoring Communications
  • Contact List Management
  • Relationship Management
  • Training & Onboarding
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using Dialpad Sell.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
See all business priorities See less business priorities

Dialpad Sell Use-Cases and Business Priorities: Customer Satisfaction Data

Dialpad Sell works with different mediums / channels such as Phone Calls.

Dialpad Sell's features include Recording, Voice Transcription, , etc. and Dialpad Sell support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Dialpad Sell analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like that I am able to read the transcripts of the calls after I have them...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...It's a benefit because it helps us automate our sales metrics through our CRM (Salesforce) Call recording/playback features...." Peer review by Robert L., VP of Sales
"...loved that we were easily able to listen to one another's calls to coach and elevate the teams skillsets, also how conversations were saved were great for new hire trainings along with the recorded transcripts...." Peer review from Government Administration
"...I also like the feature wherein it transcribes during the call, which means if I miss anything, I can rely on the transcription...." Peer review by Karla P., Partnership Coordinator

Dialpad Sell, Scratchpad, Veloxy, ExpensePoint, iDeals Virtual Data Room, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialpad Sell

Top Industries

  • Financial Services
  • Food & Beverages
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Dialpad Sell is popular in Financial Services, Food & Beverages, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Dialpad Sell Customer wins, Customer success stories, Case studies

How does Dialpad Sell facilitate Call Recording?

How can Dialpad Sell optimize your Coaching Workflow?

How can Dialpad Sell enhance your Helpdesk Management process?

22 buyers and buying teams have used Cuspera to assess how well Dialpad Sell solved their Sales Enablement needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

 

New Mexico cooperative picks GOCare and Dialpad for partnership - Broadband Communities

Penasco Valley Telephone Cooperative partners with GOCare and Dialpad to modernize customer engagement. Dialpad replaces PVT's outdated phone system, offering call transcription and recording. The pa...rtnership integrates Dialpad's voice capabilities with GOCare's digital tools, enhancing customer service efficiency and experience.

Read on →
 

PVT Selects GOCare and Dialpad to Elevate Customer Experience Through ...

PVT has selected Dialpad and GOCare to enhance its customer experience by integrating voice and digital communication systems. This partnership replaces outdated systems with Dialpad's advanced capab...ilities like call transcription and recording. GOCare's platform integrates SMS, web chat, and CRM tools, improving efficiency and customer service for PVT.

Read on →
 

Randstad - Professional Services - Very Large

Amsterdam, Netherlands

Randstad used Dialpad to unify its global voice communications for 50,000 employees. The company replaced legacy phone systems with a single AI-powered cloud platform. Recruiters now save 10% of thei...r time with AI transcriptions and speed up candidate screening. Integrations with Google Workspace and Salesforce save five hours per week. Dialpad’s support enabled fast migration across 39 offices and 1,400 departments. Randstad expects 150% growth in global users over three years with continued AI adoption.

 

PS Logistics - Transportation/Trucking/Railroad - Large

Birmingham, USA

Dialpad helped PS Logistics unify communications across 16 companies and support nearly 5,000 drivers. Before Dialpad, PS Logistics struggled with multiple phone systems, causing costly downtime and ...stranded drivers. Dialpad's AI-powered platform enabled instant call routing, real-time coaching, and seamless McLeod TMS integration. Driver retention improved to 50%, far better than the 80-100% industry average. Recruiter training time dropped to 30 minutes, and 24/7 support became reliable for all drivers.

 

Quora - Internet - Large

Mountain View, USA

Quora replaced its legacy PBX phone system with Dialpad Connect for over 200 employees in just one day. The switch enabled a small IT team to support 1,000+ staff with cloud-based voice, video, and m...essaging. Employees now work from anywhere, using any device, without missing important calls. Dialpad’s integration with Google Workspace made onboarding fast and easy. Admins manage all communications from a single interface, streamlining user provisioning and access.

 

Parkway Solutions - Accounting - Small

USA

Dialpad helped Parkway Solutions, a small accounting firm, solve communication problems with clients across the US. The team switched to Dialpad for better call quality, easy setup, and the ability t...o use business numbers on personal devices. They use Dialpad for calls, SMS, and video meetings, improving workflow and client contact. Real-time transcription and sentiment analysis help with training and tracking client needs. Analytics let them monitor call activity and performance from a simple dashboard.

Dialpad Ai Sales Center I Close Deals: Faster With Built-In Ai

Video Thumbnail

Frequently Asked Questions(FAQ)

for Dialpad Sell

What is Dialpad Sell?

DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.

It is primarily used for sales communication, sales coaching, reporting and post call summary and note generation.

It uses advanced VoIP technologies WebRTC and Opus codec to provide the widest range of bandwidth. It uses Natural language processing to analyze and Machine Learning to provide intelligent recommendations in real-time.

What is Dialpad Sell used for?

Dialpad Sell is a Sales Enablement Software mainly used by its customers to Improve Internal Communications and Shorten Ramp Up Time by Call Recording, Coaching and Call Transcription .

What are the top features of Dialpad Sell?

Recording, Voice transcription and null are some of the top features of Dialpad Sell.

Who uses Dialpad Sell?

Dialpad Sell is used by Financial Services, Food & Beverages and Education among other industries.

What are Dialpad Sell alternatives?

Scratchpad, Veloxy, ExpensePoint and IDeals Virtual Data Room are popular alternatives for Dialpad Sell.

Where is Dialpad Sell located?

Dialpad Sell is headquartered at 100 California St, Fifth Floor, San Francisco, California 94111, US.
lightning

Peers used Dialpad Sell for call recording and coaching

Dialpad Sell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (56)
Analytics

4.81/5

Read Reviews (60)
Custom Reports

4.04/5

Read Reviews (62)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (56)
Analytics

4.81/5

Read Reviews (60)
Custom Reports

4.04/5

Read Reviews (62)

Software Failure Risk Guidance

?

for Dialpad Sell

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialpad Sell

Dialpad News

Product

Agentic AI Use Cases for Enterprise Teams | Dialpad

Dialpad's Agentic AI is transforming enterprise workflows by automating complex, multi-step processes across various departments. It enhances customer service, sales, IT operations, HR, finance, and content management by reducing manual tasks and improving efficiency. The AI system manages entire workflows, adapts to changes, and maintains context, offering significant benefits in industries like financial services and healthcare.

Product

Dialpad Launches Real-Time AI in Japan

Dialpad has launched its real-time AI capabilities in Japan, offering features like Japanese transcription, AI Recaps, and real-time coaching to enhance business communication. This launch, in partnership with SoftBank, aims to accelerate AI adoption in Japan, providing these features for free until April 2026. Customers can experience improved productivity and communication efficiency through these advanced AI tools.

Awards

News : Dialpad Named a Leader in the Aragon Research GlobeTM for ...

Dialpad has been recognized as a leader in the Aragon Research GlobeTM, highlighting its prominent position in the contact center and communications technology sector.

Executive

Dialpad Appoints Brett Reed as Chief Financial Officer for Enterprise ...

Dialpad has appointed Brett Reed as its permanent Chief Financial Officer, transitioning from his interim role. Reed, with over 20 years of financial management experience, including roles at Salesforce and Vlocity, will guide Dialpad's expansion into the enterprise market. This move aligns with Dialpad's strategy to leverage AI-driven communications solutions for large organizations, emphasizing financial discipline and operational efficiency.

Dialpad Profile

Company Name

Dialpad

Company Website

https://www.dialpad.com/

Year Founded

2011

HQ Location

100 California St, Fifth Floor, San Francisco, California 94111, US

Employees

501-1000

Social

Financials

SERIES F