Dialpad Sell Overview

Dialpad's sales dialer uses built-in AI to increase sales opportunities and deal closures. It is highly favored by inside sales contact centers.

Use Cases

Customers recommend Call Recording, Coaching, Call Transcription, as the business use cases that they have been most satisfied with while using Dialpad Sell.

Other use cases:

  • Helpdesk Management
  • Call Analytics
  • Tracking & Monitoring Communications
  • Contact List Management
  • Relationship Management
  • Training & Onboarding
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using Dialpad Sell.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
See all business priorities See less business priorities

Dialpad Sell Use-Cases and Business Priorities: Customer Satisfaction Data

Dialpad Sell works with different mediums / channels such as Phone Calls.

Dialpad Sell's features include Recording, Voice Transcription, , etc. and Dialpad Sell support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Dialpad Sell analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I also like the feature wherein it transcribes during the call, which means if I miss anything, I can rely on the transcription...." Peer review by Karla P., Partnership Coordinator

Peer review evidence (same sources as the product rating summary)

"...It helped us in keeping a proper record of calls, messages, and meetings on the user s customer relationship management (CRM)...." Peer review by Arianna W., Technical Support Engineer
"...I have been able to more easily find calls to coach on...." Peer review by Dan B, Division Manager, Financial Services
"...This review is a follow-up to my last feedback about their call transcription made better...." Peer review by Judith A., Talent Acquisition Specialist

Dialpad Sell, Scratchpad, Veloxy, ExpensePoint, iDeals Virtual Data Room, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialpad Sell

Top Industries

  • Financial Services
  • Food & Beverages
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Dialpad Sell is popular in Financial Services, Food & Beverages, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Dialpad Sell Customer wins, Customer success stories, Case studies

How efficiently Does Dialpad Sell manage your Call Recording?

How can Dialpad Sell enhance your Coaching process?

What benefits does Dialpad Sell offer for Helpdesk Management?

22 buyers and buying teams have used Cuspera to assess how well Dialpad Sell solved their Sales Enablement needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

 

Denver Broncos - Sports - Large

Dialpad Named Official AI-Powered Contact Center Provider of the Denver Broncos

Denver, USA

Dialpad has been named the Official AI-Powered Contact Center Provider for the Denver Broncos, deploying its full platform to enhance fan engagement and gameday services. The partnership leverages Di...alpad's AI agents and human agents to resolve fan inquiries 24/7, improving customer experience and operational efficiency.

Read on →
 

Denver Broncos - Sports - Large

Broncos embrace AI with Dialpad partnership to 'better serve' fans

Denver, USA

The Denver Broncos have partnered with Dialpad to enhance fan engagement and customer service using Dialpad's AI contact center platform. This multiyear agreement will enable the Broncos to provide f...aster and more efficient responses to fan inquiries, leveraging AI to improve interactions over time.

Read on →
 

Denver Broncos - Sports - Very Large

Dialpad Named Official AI-Powered Contact Center Provider of the Denver ...

Denver, USA

Dialpad has been named the official AI-powered contact center provider for the Denver Broncos, deploying its Agentic AI platform to enhance fan engagement and gameday services. The multi-year partner...ship allows the Broncos to use Dialpad's AI agents for 24/7 fan support, automating ticketing, scheduling, and more, while integrating with human agents for complex inquiries.

Read on →
 

Xero - Information Technology And Services - Large

Wellington, New Zealand

Xero used Dialpad to replace many local PBX systems with one global communications platform. The company has over 1,400 employees in 17 offices worldwide. Dialpad helped Xero support sales, service, ...and IT teams working from anywhere. Integrations with Google Workspace and Salesforce made work easier. Xero saved $500,000 each year in telephony costs by consolidating systems.

 

Wolf & Badger - Consumer Services & Retail - Medium

London, UK

Dialpad WFM helped Wolf & Badger automate scheduling for over 30 customer support agents. The company struggled with manual spreadsheets as it expanded globally. Dialpad WFM introduced rotating shift...s across UK, US, and New Zealand time zones. The platform unified shift schedules and improved team transparency. Agents gained visibility into each other's tasks, boosting collaboration and efficiency.

 

WizeHire - Information Technology And Services - Small

Houston, USA

WizeHire used Dialpad to improve their callback time by 50%. Their old phone system lacked call routing, analytics, and integrations. Dialpad gave them real-time analytics, SMS messaging, and Slack i...ntegration. Coaches can now respond to calls and texts faster. The team added users easily and managed calls across time zones. WizeHire now handles more client requests and supports business growth.

Dialpad Ai Sales Center I Close Deals: Faster With Built-In Ai

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Dialpad Sell

What is Dialpad Sell?

DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.

It is primarily used for sales communication, sales coaching, reporting and post call summary and note generation.

It uses advanced VoIP technologies WebRTC and Opus codec to provide the widest range of bandwidth. It uses Natural language processing to analyze and Machine Learning to provide intelligent recommendations in real-time.

What is Dialpad Sell used for?

Dialpad Sell is a Sales Enablement Software mainly used by its customers to Improve Internal Communications and Shorten Ramp Up Time by Call Recording, Coaching and Call Transcription .

What are the top features of Dialpad Sell?

Recording, Voice transcription and null are some of the top features of Dialpad Sell.

Who uses Dialpad Sell?

Dialpad Sell is used by Financial Services, Food & Beverages and Education among other industries.

What are Dialpad Sell alternatives?

Scratchpad, Veloxy, ExpensePoint and IDeals Virtual Data Room are popular alternatives for Dialpad Sell.

Where is Dialpad Sell located?

Dialpad Sell is headquartered at 100 California St, Fifth Floor, San Francisco, California 94111, US.
lightning

Peers used Dialpad Sell for call recording and coaching

Dialpad Sell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (56)
Analytics

4.81/5 ★

Read Reviews (60)
Custom Reports

4.04/5 ★

Read Reviews (62)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (56)
Analytics

4.81/5 ★

Read Reviews (60)
Custom Reports

4.04/5 ★

Read Reviews (62)

Software Failure Risk Guidance

?

for Dialpad Sell

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialpad Sell

Dialpad News

Product

Dialpad Does AI Differently. Now, It's Prioritizing Partnerships and Integrations - CX Today

Dialpad has launched integrations with Microsoft Teams, Dynamics, and HubSpot in its App Marketplace, enhancing its open app ecosystem. These integrations aim to simplify agent experiences and support complex communication flows, aligning with Dialpad's mission to deliver integrated EX and CX through its AI-powered platform.

Product

What’s new at Dialpad: October 2026 | Dialpad

Dialpad's October 2026 release enhances its platform with new AI language support in eight languages, improved omnichannel workforce management, and smarter contact center routing. These updates aim to streamline operations and enhance customer engagement by providing multilingual AI capabilities, digital conversation summaries, and efficient workforce management tools.

Product

Rime Partners With Dialpad as Premier Agentic Text-to-Speech Voice ...

Dialpad partners with Rime to integrate hyper-realistic text-to-speech models into its agentic voice AI products. This collaboration enhances Dialpad's customer experience platform by providing natural, expressive voice interactions, transforming traditional IVR systems into dynamic, 24/7 voice agents.

Awards

Dialpad Earns 2026 Great Place to Work Certification

Dialpad has been certified as a Great Place to Work in 2026, marking its second consecutive recognition. This certification is based on employee feedback, with 80% of Dialpad employees affirming it as a great workplace. The company emphasizes employee growth, flexibility, and meaningful career opportunities.

Dialpad Profile

Company Name

Dialpad

Company Website

https://www.dialpad.com/

Year Founded

2011

HQ Location

100 California St, Fifth Floor, San Francisco, California 94111, US

Employees

501-1000

Social

Financials

SERIES F