Dialpad Sell Overview

Dialpad's sales dialer uses built-in AI to increase sales opportunities and deal closures. It is highly favored by inside sales contact centers.

Use Cases

Customers recommend Call Recording, Coaching, Call Transcription, as the business use cases that they have been most satisfied with while using Dialpad Sell.

Other use cases:

  • Helpdesk Management
  • Call Analytics
  • Tracking & Monitoring Communications
  • Contact List Management
  • Relationship Management
  • Training & Onboarding
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using Dialpad Sell.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
See all business priorities See less business priorities

Dialpad Sell Use-Cases and Business Priorities: Customer Satisfaction Data

Dialpad Sell works with different mediums / channels such as Phone Calls.

Dialpad Sell's features include Recording, Voice Transcription, , etc. and Dialpad Sell support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Dialpad Sell analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's a benefit because it helps us automate our sales metrics through our CRM (Salesforce) Call recording/playback features...." Peer review by Robert L., VP of Sales

Peer review evidence (same sources as the product rating summary)

"...I also like that it records my calls, and I can review them after to take notes...." Peer review by Karla P., Partnership Coordinator
"...Features include real-time coaching capabilities, the ability to leave pre-recorded voicemails, and insights into customer conversation trends, among others. ..." Tech Talks: Boost Productivity with Dialpad Cloud Communications Tools
"...I like that I am able to read the transcripts of the calls after I have them...." Peer review by User

Dialpad Sell, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialpad Sell

Top Industries

  • Financial Services
  • Food & Beverages
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Dialpad Sell is popular in Financial Services, Food & Beverages, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Dialpad Sell Customer wins, Customer success stories, Case studies

What solutions does Dialpad Sell provide for Call Recording?

How can Dialpad Sell optimize your Coaching Workflow?

Why is Dialpad Sell the best choice for Helpdesk Management?

22 buyers and buying teams have used Cuspera to assess how well Dialpad Sell solved their Sales Enablement needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

 

Colorado Rockies Baseball Club - Sports - Large

Colorado Rockies Select Dialpad as its Official AI Communications Provider, Reinventing Fan Experiences with Agentic AI

Denver, USA

Dialpad has partnered with the Colorado Rockies Baseball Club as its official AI communications provider. The Rockies are deploying Dialpad's AI platform to enhance fan experiences by improving commu...nication across ticket sales and service channels. This initiative aims to provide real-time insights into fan interactions, helping the Rockies improve engagement and decision-making during games.

Read on →
 

Colorado Rockies - Sports - Medium

Colorado Rockies Select Dialpad as its Official AI Communications ...

Denver, USA

Dialpad has been selected by the Colorado Rockies as their official AI communications provider. The Rockies will deploy Dialpad's AI platform to enhance fan interactions and communication across vari...ous channels. The partnership includes Dialpad's sponsorship of the "Call Under Review" feature at Coors Field, highlighting their AI's role in improving customer experience.

Read on →
 

New Mexico cooperative picks GOCare and Dialpad for partnership - Broadband Communities

Penasco Valley Telephone Cooperative partners with GOCare and Dialpad to modernize customer engagement. Dialpad replaces PVT's outdated phone system, offering call transcription and recording. The pa...rtnership integrates Dialpad's voice capabilities with GOCare's digital tools, enhancing customer service efficiency and experience.

Read on →

Zorba - Real Estate - Small

USA

Zorba used Dialpad to connect agents across three continents. The setup took less than an hour, and API integration for automated texting was completed quickly. Zorba improved response time to homeow...ners by 75%. Agents now handle more tickets and communicate with thousands of users worldwide. Dialpad’s CRM integration and mobile app support daily operations and cost savings.

Xero - Information Technology And Services - Large

Wellington, New Zealand

Xero used Dialpad to unify its global communications. The company replaced many local PBX systems with one cloud-based platform. This helped Xero save $500,000 each year in telephony costs. Employees... can now work from anywhere and support customers worldwide. Dialpad integrates with Google Workspace and Salesforce for better sales and service. Xero’s IT team can set up new offices in minutes, not days.

Wolf & Badger - Consumer Services & Retail - Medium

London, UK

Dialpad WFM helped Wolf & Badger automate scheduling for their growing customer support team. The company replaced spreadsheets with automated shift rotations across UK, US, and New Zealand time zone...s. This improved coverage for millions of customers and enabled 24/7 support. Dialpad WFM unified shift schedules, increased transparency, and made it easy to add new agents. The team now plans shifts eight weeks in advance and collaborates more efficiently.

Dialpad Ai Sales Center I Close Deals: Faster With Built-In Ai

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Dialpad Sell

What is Dialpad Sell?

DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.

It is primarily used for sales communication, sales coaching, reporting and post call summary and note generation.

It uses advanced VoIP technologies WebRTC and Opus codec to provide the widest range of bandwidth. It uses Natural language processing to analyze and Machine Learning to provide intelligent recommendations in real-time.

What is Dialpad Sell used for?

Dialpad Sell is a Sales Enablement Software mainly used by its customers to Improve Internal Communications and Shorten Ramp Up Time by Call Recording, Coaching and Call Transcription .

What are the top features of Dialpad Sell?

Recording, Voice transcription and null are some of the top features of Dialpad Sell.

Who uses Dialpad Sell?

Dialpad Sell is used by Financial Services, Food & Beverages and Education among other industries.

What are Dialpad Sell alternatives?

Scratchpad, SecureDocs Virtual Data Room, Veloxy and ExpensePoint are popular alternatives for Dialpad Sell.

Where is Dialpad Sell located?

Dialpad Sell is headquartered at 100 California St, Fifth Floor, San Francisco, California 94111, US.
lightning

Peers used Dialpad Sell for call recording and coaching

Dialpad Sell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (56)
Analytics

4.81/5

Read Reviews (60)
Custom Reports

4.04/5

Read Reviews (62)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (56)
Analytics

4.81/5

Read Reviews (60)
Custom Reports

4.04/5

Read Reviews (62)

Software Failure Risk Guidance

?

for Dialpad Sell

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialpad Sell

Dialpad News

Product

Zoom, Salesforce, Dialpad, and Others Bet Big on Agentic AI for CX

Dialpad has integrated with Google's Gemini Enterprise for Workspace, enhancing real-time customer intelligence. This integration enables conversation intelligence, such as transcripts and sentiment analysis, to be used within Gmail, Docs, and Chat. It aims to improve customer context by making interaction history a primary data source, addressing the issue of opportunity data not reaching CRM systems.

Product

NovelVox and Dialpad Partners to Power Agentic AI Healthcare

Dialpad and NovelVox have expanded their strategic technology partnership to enhance integration across healthcare and financial services. This collaboration connects Dialpad's communication engines with NovelVox's middleware, facilitating compliance-first automation and efficient workflows. The partnership has already secured a major deployment with a U.S.-based credit union, highlighting the demand for integrated AI solutions in regulated industries.

Product

Dialpad Puts Call Insights Inside Gemini Enterprise

Dialpad has integrated its conversation intelligence with Google's Gemini Enterprise for Google Workspace, enabling Dialpad transcripts and insights to be accessed within Gmail, Docs, and Chat. This integration aims to enhance customer understanding and risk identification by treating conversation history as the source of truth, reducing reliance on CRM records.

Product

Dialpad Brings Real-Time Customer Intelligence to Google Workspace and ...

Dialpad has integrated its conversation intelligence platform with Google's Gemini Enterprise for Google Workspace. This integration allows users to access and analyze customer interaction data directly within Google Workspace applications, enhancing customer engagement and providing real-time insights. The integration is currently available to select Google Gemini Enterprise customers, with general availability expected by the end of Q2 2026.

Dialpad Profile

Company Name

Dialpad

Company Website

https://www.dialpad.com/

Year Founded

2011

HQ Location

100 California St, Fifth Floor, San Francisco, California 94111, US

Employees

501-1000

Social

Financials

SERIES F