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Dixa Customer Service: Reviews, Testimonials and Expert Opinions
(1747)The Customer Friendship Platform
Top 24 Dixa Customer Service Alternatives
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
Service Creatio
An intelligent full-cycle service management platform
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management. ...
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
Smith.ai
Generate sales and increase engagement with traffic
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
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- Jeremy T
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
"What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cum...bersome to manage all our communication channels.
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- Olga
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is an email ticketing software that helps to collaborate team on customer support. It helps to improve customer satisfaction. SupportBee’s support ticket system enables teams to ...
SupportBee features for effective customer collaboration include a cloud-based shared inbox offering the team a frictionless way to collaborate by assigning tickets to teams and agents, team messaging tools, and a knowledge base to provide customers with easy access to self-service options and customer portal that provides a web portal for customers to send, manage and track the progress of their support requests.
Marsview
All-in-one AI platform for conversation intelligence to enable sales and support teams.
Marsview is a conversation intelligence platform for all the daily meetings, conversations and interactions. It's an AI-powered meeting assistant that helps to automatically schedule, record, transcribe, and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships, launch meetings, get interactive transcripts and insights from one place. ...
Marsview transcribes the meetings in real-time with industry-leading accuracy and scale. Automatically captures insights such as action items, questions and responses, topics, call quality, sentiments, engagement levels, meeting activity and more. It provides an easy-to-use graphical interface to query meetings data for analysis. Â and at the end of every meeting, Marsview sends a scorecard of call quality metrics to assess the meeting.
Some of its features include call recording, Automatic Transcription, Speaker Identification, Screen Grabs and Clips, Meeting Templates, Custom Vocabulary, In-Meeting Analytics and more.
IFS Customer Engagement
Empowering businesses to deliver faster, smarter customer service
IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service. ...
It delivers a range of AI-powered self-service solutions, giving customers the freedom to track their orders, resolve their problems and schedule and amend their service appointments. It elevates phone-based service and enables outbound campaigns, chatbots and virtual assistants provide immediate answers to customer queries, give field service a competitive edge with real-time comms for customers, transform service desk productivity with the latest in digital automation, and empower agents to deliver faster, smarter service.
Squaretalk Matrix
Flexibility that Powers Communication
Squaretalk Matrix is an intelligent dialer software that predicts the contact most likely to answer and pairs them with the agent most suited to respond. It is the smart way to execute outbound campaigns. Easily integrating with lead generation platforms, Matrix scores leads and routes them to the most qualified agents improving results and maximizing ROI. ...
It helps with the needs of BPO outsource call centers with proactive retention teams, sales teams, traders, telemarketers, market researchers, and more. It targets leads by custom criteria including status, country, time zone, probability score, and potential value. Sharpens the marketing strategy by integrating, instantly connecting and scoring all leads. Agent prioritization based on skill level, lead scoring and time zone and increase productivity with personalized, agent-specific callback calendars and reminders.
Some of its features include detailed reporting on the performance of lead lists and individual agents, create contact lists and share them between campaigns and teams based on previous results, activate unique outbound sequences and dialing strategies within the campaigns, generate dynamic agent and payroll reports and more.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Amazon Connect
Simple to use, cloud-based contact center
Amazon Connect is a Cloud contact center solution enabling customer service across voice and chat. It can be deployed in industries such as Advertising and Marketing, Automotive, Education, Energy and Financial services.. ...
Amazon Connect uses a single UI for both voice and chat for contact routing, queuing, analytics and management, enabling the same automated process for both voice and chat, resulting in increased operational efficiency. Customer interaction history is preserved and retrievable across the different channels enabling better customer experience.
Amazon Connect features include automated outbound calling. High quality call experience is enabled with Amazon Connect’s softphone feature. Amazon Connect is integrated with Amazon Lex which can assist in building natural language chatbot contact flows. Amazon Connect’s chat is available on both web and mobile.
Amazon Connect’s Contact Lens feature enables contact center managers to study insights and get feedback from customer sentiments, trends and conversations.
