Dixa Customer Service Overview

Dixa is an AI-driven customer service platform tailored for consumer brands. It focuses on enhancing customer loyalty on a large scale. The platform integrates various customer service functionalities into a single solution, streamlining interactions and improving response times. Dixa's unique selling point lies in its ability to consolidate customer service operations, making it easier for businesses to manage and optimize their customer interactions. This consolidation helps brands deliver consistent and personalized experiences, which is crucial for maintaining customer satisfaction and loyalty. The platform's AI capabilities further enhance service efficiency, allowing for quicker resolutions and more meaningful customer engagements.

Use Cases

Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Dixa Customer Service.

Other use cases:

  • Call Recording
  • Workflow Management
  • Customer Feedback Management
  • Communication Management
  • Training & Onboarding
  • Lifetime Value Management
  • Touchpoint Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Dixa Customer Service.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Visibility
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Enter New Markets Internationally Or Locally
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Dixa Customer Service Use-Cases and Business Priorities: Customer Satisfaction Data

Dixa Customer Service works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Dixa Customer Service's features include Personalization, Ticketing, Widgets, etc. and Dixa Customer Service support capabilities include Chat Support, Email Support, Phone Support, etc. also Dixa Customer Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The way we can manage our leads and customer service with Dixa is unique because all customer engagements and data across phone, email, chat and messaging apps goes in one solution...." Peer review by Rie Ulrich, COO, Aller Leisure

Dixa Customer Service, Enghouse Interactive, Cayzu Help Desk, Service Creatio, Squaretalk Predictive dialer, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Dixa offers an AI-driven customer service platform to unlock loyalty at scale. Book a demo to experience its all-in-one capabilities today.

Popular Business Setting

for Dixa Customer Service

Top Industries

  • Information Technology and Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Dixa Customer Service is popular in Information Technology And Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Dixa Customer Service Use Cases

What Are the key features of Dixa Customer Service for Engagement Management?

How does Dixa Customer Service address your Contact List Management Challenges?

How can Dixa Customer Service enhance your Helpdesk Management process?

What solutions does Dixa Customer Service provide for Call Recording?

How does Dixa Customer Service facilitate Workflow Management?

28+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Dixa Customer Service solved their Help Desk needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Apparel & Fashion

CASE STUDY Oliver Bonas

Dixa helped Oliver Bonas, a UK fashion and homeware retailer, improve customer service across all channels. The company switched from Freshdesk to Dixa for a centralized agent workspace and AI-driven... automation. Dixa's platform enabled faster response times and smarter routing, nearly doubling team productivity. Customer satisfaction reached 90%, with average response times of 12 seconds for phone, 1 minute for live chat, and 2 hours for email. The team reduced hiring needs and empowered agents with new career paths.

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Apparel & Fashion

CASE STUDY Rapha

Dixa helped Rapha unify all customer service channels into one platform. Before Dixa, Rapha struggled with siloed systems and clunky processes. With Dixa, agents now manage all conversations in one p...lace, making service more personal and efficient. Rapha saw a 14% improvement in CSAT scores, a 22% increase in efficiency, and a 17% boost in customer retention. The platform lets Rapha focus on building strong customer relationships and growing their business.

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Consumer Electronics

CASE STUDY tink

Dixa helped tink, a smart home technology marketplace, improve customer service. tink switched from Zendesk to Dixa to fix slow processes and agent workload issues. With Dixa, they onboarded 80+ agen...ts in under two weeks. The platform's integrations and automation boosted agent productivity by 33%. tink achieved a 40% self-service rate on chatbot and 81% CSAT. Dixa made training faster and improved customer support quality.

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Hospitality

CASE STUDY Stayforlong

Dixa helped Stayforlong improve customer service with AI and automation. Stayforlong faced rising contact volumes and a complex, costly support setup. Dixa unified all channels into one workspace, ma...king agents more efficient. Automation and AI tools reduced email backlog by 50%. Contact per booking dropped by 33%. Time spent on back office tasks fell by 22%. Stayforlong now delivers faster, more personalized service.

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CASE STUDY Hobbii

Dixa helped Hobbii automate customer service with chatbots. Hobbii faced a surge in support requests as their online business grew, leading to long wait times and high contacts per order. They needed... a solution to let customers self-serve and reduce repetitive questions. Dixa's chatbot enabled Hobbii to launch chatbots in 11 markets, handling simple queries and freeing agents to give expert advice. Hobbii achieved an 81% self-service rate and a 74% improvement in CSAT.

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Transportation/Trucking/Railroad

CASE STUDY Dott

Dixa helped Dott improve customer service with a unified agent workspace and Ada’s AI chatbot. Dott switched from Zendesk and aircall to Dixa, integrating Ada, JIRA, and Surfboard. The new system cut... response time by 70% and handling time by 40%. Customer satisfaction rose by 20%. Dott also reduced its reliance on external support agents by 50%. Agents now work faster and deliver more personalized service.

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Discover Dixa’s Conversational Customer Service Platform

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Frequently Asked Questions(FAQ)

for Dixa Customer Service

What is Dixa Customer Service?

Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness.

Dixa’s one-screen wonder build strong bonds with customers via real and insightful conversations across channels from one interface - much like the communication between friends.

It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.

What is Dixa Customer Service used for?

Dixa Customer Service is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Helpdesk Management .

What are the top features of Dixa Customer Service?

Personalization, Ticketing and Widgets are some of the top features of Dixa Customer Service.

Who uses Dixa Customer Service?

Dixa Customer Service is used by Information Technology And Services, Retail and Telecommunications among other industries.

What are Dixa Customer Service alternatives?

Enghouse Interactive, Cayzu Help Desk, Service Creatio and Squaretalk Predictive Dialer are popular alternatives for Dixa Customer Service.

Where is Dixa Customer Service located?

Dixa Customer Service is headquartered at Njalsgade 23C 2300 Copenhagen Denmark.
lightning

Peers used Dixa Customer Service for engagement management and contact list management

Dixa Customer Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.05/5 ★

Read Reviews (3)
Custom Reports

3.79/5 ★

Read Reviews (157)
Analytics

3.71/5 ★

Read Reviews (72)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.05/5 ★

Read Reviews (3)
Custom Reports

3.79/5 ★

Read Reviews (157)
Analytics

3.71/5 ★

Read Reviews (72)

Software Failure Risk Guidance

?

for Dixa Customer Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Dixa Customer Service

Dixa ApS News

Dixa kicks off 2024 with 45 new badges and awards in G2 winter report

We are very proud to share that we’re off to a stellar start of the year with 45 new G2 badges and awards! These badges are like virtual high-fives from our fantastic customers. They highlight our commitment to helping you create seamless service experiences for your teams and customers, building lasting loyalty. What is G2?  […]

The post Dixa kicks off 2024 with 45 new badges and awards in G2 winter report appeared first on Dixa.

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Dixa wins 34 new badges and awards in G2 fall report 2023

Fall is here, and brought along 34 new G2 awards! We are extremely proud to show them off as they are a symbol of our continued commitment to empowering our customers to provide a seamless CX.   What is G2?  G2 stands as the largest software review platform globally, boasting an impressive active user base of […]

The post Dixa wins 34 new badges and awards in G2 fall report 2023 appeared first on Dixa.

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A human-centric approach to AI

Dixa is different. Our customers are different. And, of course, our approach to technology is different. That’s why, when we launched our first bleeding-edge AI features earlier this year, our approach and focus were different from the rest of the industry.  While other industry leaders focused on software to deflect (one of my least favorite […]

The post A human-centric approach to AIÂ appeared first on Dixa.

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Customer sentiment analysis: When CSAT surveys let you down

It can be hard to gauge your customer sentiment, and CSAT surveys, though helpful, can present some major limitations. When it comes to measuring customer sentiment, why is CSAT not enough? CSAT surveys take a one-size-fits-all approach to customer sentiment—your CSAT score can easily be distorted by simple issues with easy solutions. Plus, you can’t […]

The post Customer sentiment analysis: When CSAT surveys let you down appeared first on Dixa.

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Dixa ApS Profile

Company Name

Dixa ApS

Company Website

https://www.dixa.com/

Year Founded

2015

HQ Location

Njalsgade 23C 2300 Copenhagen Denmark

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A