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Elevio: Reviews, Testimonials and Expert Opinions
(508)Contextual Support Playbook - Elevio
Top 9 Elevio Alternatives
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Transifex
Localization Platform for Translating Digital Content
Transifex is a localization platform for translating digital content. It is designed to break down language barriers by making localization accessible to everyone. It assists to create, publish ...
Some of its features include file and content hosting, team management and collaboration, translation orders from trusted partners, detailed insights and reporting, translation management, integrations with popular tools, API and command-line client, and more.
Zight
All-In-One Screenshots, Videos, Screen Recording & GIF
Zight, formerly CloudApp, creates software to assist individuals all over the world to interact more effectively asynchronously by using a unified application to produce, annotate, and share screenshots, videos, screen recordings, GIFs, and other media. ...
Zight supports happier and more productive organizations through improved communication, saving time and reducing misunderstandings.
KnowMax
Omnichannel Knowledge Management Platform For Enterprises
"We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that... delivered promising results and supported us throughout our Knowledge Management journey.
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Forumbee
Forumbee - Modern Community Forum Software - Q&A Forums ...
Forumbee is cloud-based online community software that engages customers and employees with their own branded community. It enables users to create and maintain discussions, customer service, and feedback forums. ...
Forumbee comes with a knowledge base that can host articles and media from organizations and is easily accessible to users. Its customizable user interface offers several sharp modern site templates that can be tweaked with images and colors to get going. It collects feedback, provides support, publishes content, and increases satisfaction and loyalty. With text analytics, provides insights through dashboards from social discussions. Users can share content from forums with their social media circles and can track community activity and feedback in real-time.
Key features include discussion forums, Q and A forums, feedback and idea forums, knowledge base and articles, full text search, images and video, file attachments, WYSIWYG text editor, syntax highlighter, private community, restricted-access forums, hidden forums, email invitations, grant access by email domain, social sharing, and more.
Answerbase
Q&A Community and Support Software
Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises. ...
Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-On, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.
The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.
Attivio
Natural Language Processing, AI-Powered Search & Text ...
Attivio is the cognitive search and insight platform that provides natural language processing, machine learning, text analytics, and AI-powered search capabilities at scale. It helps companies increase call deflection, improve self-service success, and decrease mean time to resolution. ...
It delivers AI-powered answers and insights that enable companies to answer the most complex questions asked by their employees, customers, and support teams. Attivio provides immediate visibility to all the right information, boost enterprise’s IQ, make better decisions company-wide, and seize every opportunity. It crawls and classifies all the data information structured, semi-structured, and unstructured to speed time-to-value for analytics.
