Engageware Overview

Engageware helps build stronger customer relationships through appointment scheduling software. Customer experiences are enhanced at every interaction.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Engageware.

Other use cases:

  • Meeting Management
  • Campaign Management
  • Event Management
  • Workflow Management
  • Conversion Management
  • Customer Feedback Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Engageware.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Engageware Use-Cases and Business Priorities: Customer Satisfaction Data

Engageware works with different mediums / channels such as Offline, Video, Events, etc.

Engageware's features include Personalization, Predictive Scheduling, Alerts: Popups & Notifications, etc.

Engageware, belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Engageware Use Cases

How does Engageware address your Engagement Management Challenges?

How efficiently Does Engageware manage your Social Media Analytics?

Why is Engageware the best choice for Collaboration?

What makes Engageware ideal for Meeting Management?

What solutions does Engageware provide for Campaign Management?

40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Engageware solved their Conversational Intelligence needs. Cuspera uses 792 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Frequently Asked Questions(FAQ)

for Engageware

What is Engageware used for?

Engageware is a Conversational Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Analytics and Collaboration .

What are the top features of Engageware?

Personalization, Predictive scheduling and Alerts: popups & Notifications are some of the top features of Engageware.

Where is Engageware located?

Engageware is headquartered at 100 Ames Pond Drive, Tewksbury, MA 01876, US.
lightning

Peers used Engageware for engagement management and social media analytics

Engageware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Engageware

Overall Risk Meter

Low Medium High

Top Failure Risks for Engageware

Engageware News

Engageware Recognized as a Major Contender in Everest Group Conversational AI ...

Engageware named Major Contender in 2024 PEAK Matrix ® for Conversational AI.

23/07/2024 - source

Engageware Feeds

Knowledge Management: Streamlining Employee Efficiency

As financial institutions grapple with the increasing demands for immediate and accurate customer service, the need for intuitive Customer Service Knowledge Management Systems (CS-KMS) becomes ever more crucial. Gartner reports a growing imperative for leaders in operational roles to adopt enterprise service management programs, with expected growth in adoption from 10% today to 40% by […]

The post Knowledge Management: Streamlining Employee Efficiency appeared first on Engageware.

18/04/2024 - source

Driving Operational Efficiency: AI for Customer Service

Customer service professionals have faced escalating challenges, navigating shifting budgets and rising customer expectations in recent years. This constant push to achieve more with less calls for a strategic response. According to over 300 financial leaders consulted in recent research, Artificial Intelligence (AI) is expected to be leveraged for customer service, reshaping how the financial […]

The post Driving Operational Efficiency: AI for Customer Service appeared first on Engageware.

27/03/2024 - source

Do More with Less: Customer Self-Service and Employee Empowerment

Highlights Navigating Staff Challenges Despite the economic ups and downs of 2023, one thing is staying steady — the challenge to attract and retain skilled staff continues to impact financial institutions and every sign suggests that finding skilled employees isn’t likely to get better, anytime soon. In the latest industry insights presented in ENGAGE Report 2024: […]

The post Do More with Less: Customer Self-Service and Employee Empowerment appeared first on Engageware.

15/02/2024 - source

Engageware Profile

Company Name

Engageware

Company Website

https://engageware.com/

HQ Location

100 Ames Pond Drive, Tewksbury, MA 01876, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES E