Home Customer Feedback Management Forsta ''formerly Confirmit'' Forsta ''formerly Confirmit'' Alternatives
Forsta ''formerly Confirmit'': Reviews, Testimonials and Expert Opinions
(1356)Leading insight tools to boost your business
Top 10 Forsta ''formerly Confirmit'' Alternatives
Qualtrics Customer Experience
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. ...
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
Voxco
Survey Software & Online Tools for Data Collection
Survey software that is made for (and by) professional researchers. Voxco can be used to conduct omnichannel surveys through online web survey tools (Voxco Online & Voxco Mobile), phone survey tools (Voxco CATI, IVR and Voxco TCPA Dialer) and streamline the data collection processes with the platform. Voxco users appreciate having the choice between hosted or on-premises servers, customizable data dashboards and personalized customer service. Voxco is used by 450+ global brands to conduct 50Mn+ surveys annually in 40+ countries. ...
USPs
Voxco is an integrated omnichannel survey platform that allows organizations to conduct surveys on multiple channels like online, offline (field surveys) and phone (CATI and IVR) channels.
Voxco CATI is a robust solution with almost 0 downtimes. The auto dialer software improves call productivity by 400%.
Voxco has a drag and drop interface for building surveys, testing and survey analysis. This reduces the scripting time by 100%.
Voxco is a complete white label survey solution that allows teams to create custom-branded themes, survey branding, custom email domain, landing pages and much more.
Voxco has survey rewards integrations with Rybbon which allows for setting up rewards programs from within the survey.
Thematic
Feedback Analysis Platform to Unlock the value of product
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions. ...
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
Alida
Customer experience and insights platform for broad feedback and deep insights from the customers.
Alida is a Customer Experience Management and insights platform that empowers brands to collect and action both broad feedback and deep insights from the customers, to make decisions with them. It helps brands understand and act on their customers’ truth to improve customer experience, increase revenue and accelerate innovation. ...
Alida empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy. Its dynamic survey creator with over 25 different question types and an intuitive analytics interface to help brands drive better business outcomes with broad customer feedback and enables brands to create quick and engaging interactions with their customers to collect feedback or other preference data, drive calls-to-action (CTA), and engage through social media and other digital channels. It also allows to build and stay in touch with a highly engaged digital insight community of the brand’s advocates and provides the most up-to-date information about their community and the ability to monitor key performance indicators in real-time.
Qualtrics CoreXM
Experience Management Software to gather experience insights and take action
Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time. ...
It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.
Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.
NICE Satmetrix
Customer Experience software that delivers insights, drives action, and guides you to best practices
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises. ...
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
SurveyLegend
Survey App to create mobile-friendly surveys with ease
SurveyLegend is an Online Survey Management Software that creates custom, interactive surveys, forms, questionnaires, and polls on any device. It enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. ...
SurveyLegend equips users with a useful drag and drop editor, allowing users to add, edit and remove survey content easily. Also provides users with over 70 pre-designed themes which users can utilize to create attractive surveys, facilitates customizable branding by enabling users to upload custom backgrounds, logos and images. It can share their surveys on Social media platforms like Facebook, Twitter, Linked In and Google+ as well as embed their surveys directly onto their websites or blogs.
Some of its features include creating surveys however and wherever the user wants, engaging respondents by using visual surveys, designing smarter surveys, forms or polls, using logic and branching, sharing surveys, and more.
SmartSurvey
Feedback Management Tool to create online surveys and forms
SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness. ...
SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.
Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.
SurveySparrow NPS
Survey Platform that turn customers into Promoters.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others. ...
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
Toluna Start
End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research
Toluna Start is a consumer intelligence platform that provides access to a wide range of automated insights solutions covering survey design, integrated survey respondents and reporting dashboards including insights and recommendations. ...
It creates surveys, identifies the audience, launches surveys and analyzes results. It helps global brands solve the challenges of rigid, slow and complex traditional research platforms. With a single login, insight professionals can perform quantitative and qualitative research either through self-service solutions or through custom research programs built with the help of research and service experts.
Some of its features include quantitative and qualitative in a single platform, advanced templated, yet customizable methodologies, actionable, real-time reporting and interactive dashboards, real-time insights from a global panel of 30+ million, and more.
