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Freshdesk Contact Center: Reviews, Testimonials and Expert Opinions
(1097)Contact Center software on the cloud · Integrate with phone and chat
Top 60 Freshdesk Contact Center Alternatives
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Toky
Business Phone System & Integrated VoIP Service
"We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic.... I made a host of support calls during setup (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream.
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- Steve M
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Twilio Flex
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio is a cloud communications platform for software development teams to connect with customers. Twilio primarily helps software developers to programmatically perform communication functions ...
It comes with web service APIs.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk offers a robust feature set tailored to enterprises with extensive sales call management and integration capabilities. Freshdesk Contact Center serves smaller to mid-sized operations, focusing on helpdesk management with essential analytics tools. Talkdesk is ideal for entities needing comprehensive contact center functionalities, particularly in sales and large-scale communications. Freshdesk Contact Center fits businesses seeking streamlined customer relationship management and efficient support systems. Each product provides unique support options catering to their respective user requirements. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
Freshdesk Contact Center and CallFinder serve different but overlapping needs within contact center software. Freshdesk Contact Center is ideal for large enterprises seeking extensive helpdesk and sales call management features, while CallFinder excels in analytics and managing communications for improving efficiency and driving sales. Freshdesk offers broader 24/7 support options, whereas CallFinder focuses on phone support. Both target enterprises, but Freshdesk supports a broader range of industries. ...
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Freshdesk Contact Center is geared towards large enterprises, focusing heavily on helpdesk operations and communication channels like phone calls. It excels in data handling and offers robust 24/7 support, ideal for sectors like IT and services. On the other hand, Five9 targets various market segments with expansive capabilities in workflow and engagement management. It champions integration and custom reporting, making it versatile for industries such as financial services and retail. Both tools empower businesses in the contact center domain, aligning features with diverse operational demands. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Freshdesk Contact Center and Aircall.io both shine in the Contact Center Software category, offering robust solutions tailored to different business needs. Freshdesk focuses on enhancing customer relationships and refining internal operations, while Aircall.io gears towards acquiring customers and boosting sales revenue. Both provide extensive support options, but Freshdesk stands out in large enterprises, particularly in IT services, whereas Aircall.io caters to a wider variety of industries, including financial services and entertainment. ...
Amazon Connect
Simple to use, cloud-based contact center
Freshdesk Contact Center excels in helpdesk management and customer relationship enhancement, predominantly serving large enterprises in IT and service industries with extensive support options. Amazon Connect shines with its AI-driven features and sales call management, catering to diverse segments from small to enterprise with robust integration capabilities. Both products aim to scale best practices and improve communications, albeit through differing strengths: Freshdesk with strong data management and migration features, and Amazon Connect via integration and AI. ...
Toky
Business Phone System & Integrated VoIP Service
Freshdesk Contact Center and Toky both serve the Contact Center Software domain but cater to slightly different business needs. Freshdesk Contact Center is well-suited for large enterprises with a focus on helpdesk management and customer engagement, while Toky excels in sales call management and integration, appealing strongly to businesses aiming to boost sales and digital presence. Each offers robust support options and channels, yet they apply different strengths in capability and feature offerings. ...
Aloware
aloware.com - Modern Contact Center
Freshdesk Contact Center and Aloware both cater to contact center software needs but focus on different areas. Freshdesk excels in helpdesk management, data handling, and a broad range of integrations, appealing to large enterprises and IT services. Aloware stands out in sales call management and communication capabilities, suitable for industries like consumer goods and telecommunications. The varied vendor support options and customer base indicate Freshdesk's popularity with large enterprises, while Aloware finds its niche in fostering sales efficiency and improved customer acquisition. ...
Vocalcom
AI Powered Contact Center Software
Freshdesk Contact Center and Vocalcom both excel in the contact center software space, each offering unique strengths. Freshdesk is highly valued for its helpdesk management and robust communication channels, favoring large enterprises and the IT sector. Vocalcom shines with engagement management capabilities, appealing to industries like Oil & Energy and services aiming to boost sales and ROI through diverse communication platforms. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Freshdesk Contact Center and Enghouse Interactive both serve the Contact Center Software space but cater to distinct needs. Freshdesk stands out with comprehensive support and advanced analytics, appealing to larger enterprises across various industries. Enghouse Interactive, on the other hand, focuses on improving efficiency and ease of integration, making it suitable for mid-sized to enterprise markets, particularly in consumer goods and hospitality. ...
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
CallHub
Voice and SMS Service to connect with your supporters
CallHub is a voice and SMS software that helps in building smarter ways to communicate with political campaigns, nonprofits, advocacy groups, and businesses. It helps to acquire customers and enhance customer relationships. ...
CallHub connects campaigns to their audience through phone banking, peer to peer texting, SMS broadcast, SMS Opt-In, and voice broadcasting software. It’s a software that smoothly integrates with CRM and reaches the right people at the right time.
Some of its features include patch-through calls to drive many calls to connect supporters to key decision-makers, reach more voters with automated and manual phone banking tools, recruit more volunteers through embedded form and activate them at any time, keep in touch with the members of the community and update them on meetings, issues and changes and many more.
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers. ...
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
Lightning Dialer
an outbound calling product with the option to add inbound calling functionality.
Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...
Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.
Truly Voice Platform
The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation
Truly is a Phone Solution designed for customer facing teams such as Sales, Sales Operations and IT teams, for tracking, coaching and analysis of Customer conversations. It can be deployed in organizations of all sizes. ...
Truly’s apps provide an easy to use interface, syncs up CRM data dynamically, and provides insights and context through Conversation Intelligence capabilities. It also can be used for Customer Support by Sales Operations and IT teams.
Truly’s click-to-call feature allows dialling of numbers through SFDC or other web-based call systems. It has a Call notes feature that allows dynamic sync up with CRM. Truly has a Call Monitoring and Coaching interface that reduces the coaching time by allowing feedback on the live call, has a default Call recording system which can be switched off if required and more such features.
CallBox
Callbox | Account-based marketing, lead generation, and appointment setting
CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. ...
CallBox delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. It presents agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box Cloud Phone replaces the outdated phone system with a reliable and flexible cloud-based communications solution.
CallBox features include Artificial intelligence, caller experience, enterprise, marketing, team management, texting and more. Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities. It connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Freshdesk Contact Center and Exotel are both strong contenders in the contact center software market. Freshdesk Contact Center excels in helpdesk management and integration, while Exotel leads in sales call management and data handling. Freshdesk Contact Center suits enterprises prioritizing a wide range of communication channels and robust vendor support. Exotel is ideal for industries focusing on sales and customer acquisition, particularly within financial services. Both products serve large-scale businesses, but Freshdesk Contact Center caters more to IT services, whereas Exotel favors financial sectors. ...
Globitel SpeechLog Call Recorder
SpeechLog Call Recorder - globitel.com
Freshdesk Contact Center excels in extensive helpdesk management and integration capabilities, appealing to IT and large enterprise sectors. It offers robust 24/7 vendor support and features comprehensive data handling, including AI capabilities. Globitel SpeechLog Call Recorder focuses on sales call management and call recording with moderate support options. It suits industries with less-defined segment requirements. While Freshdesk aims for enhancing customer relationships, Globitel targets increasing sales and revenue. ...
NICE CXone
Complete CXi Platform for every journey
Freshdesk Contact Center and NICE CXone both deliver robust contact center solutions, but they cater to distinct operational needs. Freshdesk Contact Center shines with its comprehensive support for helpdesk management and sales call activities, ideal for large enterprises seeking to enhance customer relationships. In contrast, NICE CXone offers superior analytics and custom reporting, appealing to diverse industries, particularly in mid-markets keen on boosting customer acquisition and revenue through enhanced integration and AI-powered features. ...
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is robust in managing large-scale operations with varied support features and integrations, ideal for enterprises. Freshdesk Contact Center offers essential tools for smaller to mid-sized teams focusing on communication efficiency, suitable for IT and hospitality sectors. ...
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern excels in facilitating comprehensive contact center operations, making it well-suited for a diverse range of industries, from HR to telecommunications. Its standout features, such as integration and custom reports, pair with robust support options like 24/7 assistance to address complex user needs for efficiency and customer relationship enhancement. In contrast, Freshdesk Contact Center focuses on streamlined capabilities suited for less complex environments with features like analytics and ease of migration, catering mainly to large enterprises and IT services. Both products offer valuable tools but differ in their complexity and industry focus. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
Freshdesk Contact Center excels in helpdesk and sales call management, making it a good fit for enhancing customer relationships and scaling best practices. In contrast, 8x8 Business Phone emphasizes internal communication improvements and collaboration. Freshdesk's standout features include robust data management tools and ease of migration, while 8x8 focuses on integration and custom report excellence. Both offer extensive 24/7 support, but Freshdesk suits large enterprises in IT and services, whereas 8x8 serves a broader range of industries, including management consulting and computer software. ...
ComputerTalk
computer-talk.com - Omnichannel Cloud Contact Center
Freshdesk Contact Center and ComputerTalk both cater to unique user needs within the contact center software category. Freshdesk Contact Center primarily emphasizes large enterprise engagement, featuring strong sales call management and helpdesk capabilities, whereas ComputerTalk stands out with workflow management and customer feedback solutions, appealing more to niche markets in retail and manufacturing. Freshdesk offers robust 24/7 support, notably across phone and email, reflecting its focus on comprehensive enterprise demands. Meanwhile, ComputerTalk provides substantial support, emphasizing chat compatibility. Both platforms offer flexible data handling and integrations, yet their distinct feature sets highlight differing focal points between large scale versus specialized sector use. ...
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Freshdesk Contact Center and Dialpad Ai Contact Center both excel in the contact center software space, yet they cater to different needs. Freshdesk targets large enterprises with enhanced helpdesk and engagement management capabilities, ideal for industries like IT and hospitality. In contrast, Dialpad Ai is well-suited for large enterprises in tech and real estate, with strong AI features and exceptional sales call management, making it appealing for users needing robust communication tools. ...
UJET
Take your customer support into the digital age
Freshdesk Contact Center and UJET both serve the Contact Center Software market, but they cater to different operational needs and strategic objectives. Freshdesk focuses heavily on helpdesk management and sales call management, supporting large enterprises in enhancing customer relationships and improving internal communications. UJET, however, emphasizes customer satisfaction and feedback management, appealing to a broader range of business sizes, including small enterprises, with goals like acquiring customers and entering new markets. Additionally, Freshdesk's support advantages lie in comprehensive 24/7 phone support, while UJET offers versatility through robust 24/7 chat and email support options. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
Freshdesk Contact Center and CallHippo serve the Contact Center Software needs of businesses with distinct focuses. Freshdesk Contact Center is notable for its helpdesk management and extensive vendor support, making it preferable for large enterprises, especially in IT and hospitality. CallHippo excels in sales call management and call analytics, appealing to industries like research and entertainment looking to boost sales and enter new markets. Choose Freshdesk for better integration and support; opt for CallHippo for sales enhancement and market expansion. ...
QueueMetrics
Find the Best Contact Center Solution for Your ... - loway.ch
Freshdesk Contact Center and QueueMetrics are both contact center software solutions that excel in different areas. While Freshdesk shines with robust user support and scalability for large enterprises, QueueMetrics excels in campaign management and social media integration. Freshdesk targets a broad range of industries, whereas QueueMetrics is more favored in telecommunications. Companies choosing Freshdesk benefit from enhanced customer relationship capabilities, whereas QueueMetrics users gain strong campaign monitoring tools. Both software support essential communication management tasks and offer integration features, catering to mid and large market segments. ...
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
Freshdesk Contact Center and CloudTalk offer robust solutions for contact centers, each with unique strengths. Freshdesk excels in vendor support and target segment diversity, particularly with large enterprises. Meanwhile, CloudTalk emphasizes international market expansion and increased sales potential, appealing to marketing and IT sectors. Businesses must consider their specific operational needs and industry focus when choosing between these comprehensive products. ...
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
"Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution.
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- Samir V
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
