Freshservice Overview

Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshservice.

Other use cases:

  • Engagement Management
  • Customer Feedback Management
  • Communication Management
  • Collaboration
  • Sales Document Management
  • Training & Onboarding
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshservice.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Improve Efficiency
  • Improve ROI
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Launch New Products
  • Shorten Ramp Up Time
  • Enter New Markets Internationally Or Locally
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Freshservice Use-Cases and Business Priorities: Customer Satisfaction Data

Freshservice works with different mediums / channels such as User Generated Content. and Blogs.

Freshservice's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Freshservice support capabilities include Phone Support, Chat Support, Email Support, etc. also Freshservice analytics capabilities include Analytics, and Custom Reports.

Reviews

"Freshservice has changed the way our teams function and improved their work-life, as well as their performance." - Lauren Nunnally

Freshservice, freshdesk, Zoho Desk, SolarWinds Service Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshservice

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Freshservice is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshservice Use Cases

What makes Freshservice ideal for Helpdesk Management?

How can Freshservice optimize your Knowledge Management Workflow?

How can Freshservice enhance your Workflow Management process?

What Are the key features of Freshservice for Engagement Management?

What makes Freshservice ideal for Customer Feedback Management?

58+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Freshservice testimonial

Lauren Nunnally

Director of Support

Swinerton Builders

Freshservice has changed the way our teams function and improved their work-life, as well as their performance. Testimonial By Lauren Nunnally
Freshservice testimonial

Ben Greeno

IT Director

Judson University

Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno
Freshservice testimonial

Robert Parker

Descartes System Group Inc

We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art Testimonial By Robert Parker
CUSTOMERS TESTIMONIALS
Freshservice testimonial

Lauren Nunnally

Director of Support

Swinerton Builders

Freshservice has changed the way our teams function and improved their work-life, as well as their performance. Testimonial By Lauren Nunnally
Freshservice testimonial

Ben Greeno

IT Director

Judson University

Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno
Freshservice testimonial

Robert Parker

Descartes System Group Inc

We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art Testimonial By Robert Parker

Case Studies

COMPANY INDUSTRY CASE STUDIES
Freshservice case study
Human Resources
Human Resources
Case Study Cordant Group

Cordant Group achieves a 96% customer satisfaction rating with Freshservice

Read More
Freshservice case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
Case Study Addison Lee

Freshservice helps Addison Lee get where it wants to go with IT support.

Read More
Freshservice case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
Case Study Addison Lee

Freshservice helps Addison Lee get where it wants to go with IT support.

Read More

Frequently Asked Questions(FAQ)

for Freshservice

What is Freshservice?

Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.

Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.

Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.

What is Freshservice used for?

Freshservice is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of Freshservice?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of Freshservice.

Who uses Freshservice?

Freshservice is used by Information Technology And Services, Computer Software and Education among other industries.

What are Freshservice alternatives?

Freshdesk, Zoho Desk, SolarWinds Service Desk and Help Scout are popular alternatives for Freshservice.

Where is Freshservice located?

Freshservice is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.
lightning

Peers used Freshservice for helpdesk management and knowledge management

Freshservice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.37/5

Read Reviews (14)
Analytics

3.73/5

Read Reviews (178)
Custom Reports

3.05/5

Read Reviews (1638)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.37/5

Read Reviews (14)
Analytics

3.73/5

Read Reviews (178)
Custom Reports

3.05/5

Read Reviews (1638)

Software Failure Risk Guidance

?

for Freshservice

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshservice

Freshworks Inc News

Freshworks announce partnership with Unisys - The Hindu BusinessLine

Freshworks has announced a partnership with Unisys.

25/02/2025 - source

Freshworks and Unisys Join Forces to Transform IT Service Management for Mid - Market and Enterprise Companies

Freshworks and Unisys have partnered to enhance IT service management solutions for mid-market and enterprise companies.

25/02/2025 - source

Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience

Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.

22/10/2024 - source

Freshworks Inc Feeds

Freshworks ( FRSH ) Expected to Announce Quarterly Earnings on Tuesday

Freshworks is set to announce its quarterly earnings on February 4th, with expected earnings of $0.08 per share and revenue of $189.44 million. The stock opened at $18.60, with a market cap of $5.63 billion.

02/02/2025 - source

Freshworks to Announce Fourth Quarter and Full Year 2024 ...

Freshworks is set to announce its financial results for the fourth quarter and full year of 2024.

08/01/2025 - source

Freshworks Appoints Srinivasan Raghavan as Chief Product Officer - GlobeNewswire

Freshworks has appointed Srinivasan Raghavan as their new Chief Product Officer.

01/12/2024 - source

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H