Freshservice Overview
Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshservice.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshservice.
Freshservice Use-Cases and Business Priorities: Customer Satisfaction Data
Freshservice works with different mediums / channels such as User Generated Content. and Blogs.
Freshservice's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Freshservice support capabilities include Phone Support, Chat Support, Email Support, etc. also Freshservice analytics capabilities include Analytics, and Custom Reports.
Reviews
"I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week." - Craig Bell
Freshservice, Cayzu Help Desk, Agiloft Contract Management Suite, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshservice
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Freshservice is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Freshservice Use Cases
How does Freshservice facilitate Helpdesk Management?
How does Freshservice address your Knowledge Management Challenges?
Why is Freshservice the best choice for Workflow Management?
How does Freshservice facilitate Engagement Management?
What benefits does Freshservice offer for Customer Feedback Management?
58+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. Testimonial By Craig Bell |
|
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting. Testimonial By Adam Le Feuvre |
|
We chose Freshservice over Servicenow because of ease of use, focus to customer service and the overall experience Testimonial By Kino Mondesin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Craig Bell IT Service Director Cordant group |
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. Testimonial By Craig Bell |
|
Adam Le Feuvre Project Manager M&C Saatchi |
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting. Testimonial By Adam Le Feuvre |
|
Kino Mondesin Norges Bank |
We chose Freshservice over Servicenow because of ease of use, focus to customer service and the overall experience Testimonial By Kino Mondesin |
Case Studies
Case Study Aramex
Case Study Cordant Group
Case Study Swinerton
Case Study M&C Saatchi
CASE STUDY HelloFresh
Case Study Judson University
Frequently Asked Questions(FAQ)
for Freshservice
What is Freshservice?
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
Peers used Freshservice for helpdesk management and knowledge management
Freshservice Competitors
Freshservice Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Freshservice Integrations
Freshservice integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshservice
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Freshworks Inc News
Freshworks Inc. to Announce Second Quarter 2025 Financial Results on July 29, 2025 - Quiver Quantitative
Freshworks Inc. will announce its second quarter 2025 financial results on July 29, 2025, followed by a live audio webcast to discuss the results and business highlights. The event will be accessible via Freshworks' investor relations website.
Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences - CXOToday.com
Freshworks has launched Freshservice Journeys, a new feature within its Freshservice platform, designed to streamline employee experiences by reducing workplace frustrations. The solution aims to automate and personalize service management workflows, improving efficiency and satisfaction for enterprise IT and HR teams.
Freshworks Launches AI Solution to Fix Employee Onboarding Chaos: What IT Leaders Need to Know - Stock Titan
Freshworks has launched Freshservice Journeys, an AI-powered feature within its IT and employee service management platform. This solution streamlines complex employee processes across departments like IT, HR, and facilities, using AI automation and a no-code interface. Early adopters like Qualfon and EquiTrust Life Insurance report significant efficiency improvements in onboarding and offboarding processes.
Freshworks names Ian Tickle as chief of global field operations - iTWire
Freshworks appointed Ian Tickle as chief of global field operations. Tickle will oversee worldwide sales and field operations, aiming to drive growth for Freshworks' SaaS solutions in customer engagement and IT service management.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
