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Freshservice: Reviews, Testimonials and Expert Opinions
(15911)Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Top 28 Freshservice Alternatives
freshdesk
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships. ...
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity. It provides built-in purpose-built tools to help agents with ...
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity. ...
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
Deskpro
Helpdesk Software | Cloud or Self-Hosted, On ...
Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support. ...
Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.
LiveAgent
Help Desk & Live Chat Software
LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others. ...
LiveAgent provides Helpdesk support through various channels such as Mails, Live Chat, Call Center, Social Media and Knowledge base for customer self help. Some of the main features of LiveAgent include Slack notifications for ticket details, chat and broadcast messages through Viber, and a Universal Inbox for viewing and responding to tickets from all channels.
Ticket status can be viewed from a single dashboard, Hybrid ticketing enables communication to the customer across different channels with the same ticket.
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication. ...
Salesforce Service Cloud helps to rapidly respond to customer needs on any channel, even from home. They reach the customers on the channels they use most, including mobile messaging, web chat, and social media.
It gives agents a complete, shared view of every customer and interaction, provides one-on-one agent assistance by embedding chat support, supercharge the customer experience with AI-powered chatbots, resolve onsite support issues, and many more.
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
Freshservice and SolarWinds Service Desk both offer comprehensive help desk solutions, but they cater to different business needs. Freshservice excels in offering a wide array of features to support large enterprises with extensive custom report capabilities and integrations. Meanwhile, SolarWinds Service Desk is suitable for enterprises that prioritize training and onboarding, with a stronger focus on compliance and workflow management. Customer segments differ, with Freshservice serving larger enterprises and SolarWinds targeting mid-market businesses. ...
CustomerWise
CustomerWise - TechExcel
Freshservice and CustomerWise cater to help desk solutions but target different needs and scales. Freshservice is robust in helpdesk management, backed by deep integration and security features. It's heavily used in IT and software industries, suitable for enterprises needing extensive support channels. CustomerWise offers compact workflows with a focus on sales and analytics, appealing to marketing and advertising sectors with basic support and social media integration. Both align to enhance customer relationships but serve distinct operational contexts. ...
Help Scout
Simple Customer Service Software and Education
When comparing Freshservice and Help Scout, it is clear both offer substantial helpdesk solutions with varying strengths. Freshservice excels in supporting large enterprises with extensive capabilities like workflow and knowledge management, and a diverse array of integrations. Help Scout, while smaller in scope, focuses on providing detailed customer engagement and workflow functionalities that appeal to smaller organizations and specific industries such as health and media. ...
Agiloft Contract Management Suite
Automates the workflows associated with initiating, executing, and monitoring contractual agreements
Agiloft Contract Management Suite is an adaptable and rapidly deployed enterprise software for Contract and Commerce Lifecycle Management. It helps to improve ROI and enhance customer relationships. ...
Agiloft automates the workflows by initiating, executing, and monitoring contractual agreements. Implementing a contract management system helps companies in purchase savings, enables more efficient sales cycles and drastically lowers compliance risk.
Agiloft's CLM comes with fully customizable functionality for buy and sell-side contract management including repository and templates, clause library, flexible approval workflows, built-in AI, security and compliance safeguards, automated notifications and seamless integration with existing systems.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Freshservice supports a robust suite of helpdesk-related functions, making it an excellent fit for diverse industries, especially large enterprises in technology sectors. With extensive 24/7 support options and high integration capability, it serves well for broad scale operations. Teamwork Desk, however, focuses on core helpdesk functions with a strong lean towards internal communications and smaller-scale enterprise needs. It appeals especially to marketing and advertising industries, offering targeted capabilities. Freshservice tends to better serve larger structures needing complex integrations, while Teamwork Desk caters to a more streamlined, marketing-focused user base. ...
freshdesk
Omnichannel Customer support software
Freshservice and Freshdesk both cater to the Help Desk category, yet they have distinct offerings. Freshservice excels with its workflow management and extensive integration capabilities, suiting large enterprises and IT services. Freshdesk, with superior AI features and engagement management, is preferred by tech software industries and larger businesses. Understanding these nuances allows businesses to better align their choices with operational demands and strategic goals. ...
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is known for its integration capabilities and data management features, ideal for large enterprises in the IT or marketing sectors seeking to enhance customer relationships. Freshservice is a robust tool for enterprises and mid-market companies across diverse industries, with a strong focus on helpdesk management and workflow optimizations that improve efficiency and customer acquisition. ...
Remote Support
SCCM for Your Service Desk | Remote Support ... - Cireson
Freshservice is well-suited for large enterprises with diverse helpdesk needs and comprehensive vendor support. Remote Support fits mid-sized companies focusing on strong collaboration tools and compact support channels. Both products offer robust security and integration, making them valuable for IT and education sectors. ...
Kayako
Help Desk Software Kayako Unified Customer Service Software
Freshservice and Kayako offer robust helpdesk solutions tailored for varying enterprise needs. Freshservice is a more comprehensive tool with a strong focus on integration and custom reporting, making it popular among large enterprises, especially in IT sectors. In contrast, Kayako emphasizes engagement and loyalty management, appealing to smaller firms and marketing industries through its focused capabilities and user-friendly features. ...
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service and Freshservice both cater to different operational needs within the help desk category. Zendesk excels in managing large enterprises with extensive integration, analytics, and a focus on enhancing customer relationships. Freshservice, on the other hand, targets improving efficiency and enhancing customer relationships with robust workflow management and knowledge management capabilities, primarily benefiting educational and IT sectors. ...
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
Freshservice and HappyFox Help Desk are both robust help desk solutions catering to varied user needs. Freshservice shines with comprehensive capabilities across large enterprises, primarily in the IT sector, featuring 24/7 support and strong data management tools. On the other hand, HappyFox Help Desk, although less comprehensive, appeals to smaller businesses with its ease of integration and communication prowess. It supports essential functions with a streamlined approach, proving beneficial to diverse industries. ...
HubSpot Service Hub
Customer service software to answer customer queries and issues.
Freshservice and HubSpot Service Hub offer distinct benefits for help desk operations. Freshservice excels in integration and custom reports, appealing to larger enterprises with robust vendor support. Meanwhile, HubSpot Service Hub offers unique advantages in training and onboarding, suitable for smaller to mid-market businesses focusing on customer acquisition. ...
Zoho Desk
Customer Service Software for Context-Aware ...
Freshservice and Zoho Desk both offer robust helpdesk solutions, each with unique strengths. Freshservice excels in integration capabilities and is favored in large enterprises within IT services, while Zoho Desk is popular in large enterprises and integrates well, particularly with its strong focus on analytics and social media management. Both products support 24/7 customer support, indicating their alignment with demanding work environments. ...
Mojo Helpdesk
Help Desk Software and Ticket Tracking
Freshservice and Mojo Helpdesk both cater to the help desk category but serve different scales and needs. Freshservice offers extensive capabilities in helpdesk and knowledge management with strong integration features, making it suitable for large enterprises, particularly in IT and education. Mojo Helpdesk focuses more on basic helpdesk management and emphasizes ease of use, fitting well with smaller enterprises and specific sectors like education and government. Both products provide around-the-clock support but differ in channel preferences. ...
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
Freshservice and ServiceNow both offer robust Help Desk solutions. Freshservice excels in customer interaction, with a focus on integration and data management, catering to large enterprises. In contrast, ServiceNow provides strong workflow and risk management capabilities, appealing more to small and mid-market businesses. Both platforms support scaling and customer acquisition, but their unique strengths serve different industry needs. ...
NABD
Multi-Channel Customer Support Software and Help Desk ...
Freshservice and NABD offer diverse help desk solutions tailored to distinct business needs. Freshservice excels in providing extensive reporting and integration, with robust features ideal for large enterprises and IT services. In contrast, NABD's strengths lie in streamlined customer case management and social media engagement, making it more suited for mid-market companies in the software industry. Each product caters to unique operational workflows with varying levels of support accessibility. ...
