Gainsight PX Overview
Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Gainsight PX.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Gainsight PX.
Gainsight PX Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight PX's features include Feedback Surveys, Dashboard, Personalization, etc. and Gainsight PX support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Gainsight PX analytics capabilities include Analytics, and Custom Reports.
Reviews
"When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us." - Jeffrey Coleman
Gainsight PX, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight PX
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Large Enterprise
Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.
Comprehensive Insights on Gainsight PX Use Cases
How can Gainsight PX optimize your Engagement Management Workflow?
What benefits does Gainsight PX offer for Onboarding?
How can Gainsight PX enhance your Customer Feedback Management process?
How does Gainsight PX address your Products & Pricelist Management Challenges?
32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams Testimonial By Adrian Benic |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeffrey Coleman Director of Customer Success SurveyMonkey |
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Adrian Benic VP Product infobip |
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams Testimonial By Adrian Benic |
Case Studies
CASE STUDY CData
CASE STUDY commercetools
CASE STUDY Acquia
CASE STUDY Omnicell
CASE STUDY Iodine Software
CASE STUDY Menlo Security
Video
Learn From Your Loudest Customers | Gainsight PX
Frequently Asked Questions(FAQ)
for Gainsight PX
What is Gainsight PX?
Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.
It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.
Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.
What is Gainsight PX used for?
What are the top features of Gainsight PX?
Who uses Gainsight PX?
What are Gainsight PX alternatives?
Where is Gainsight PX located?
Peers used Gainsight PX for engagement management and onboarding
Gainsight PX Competitors
Gainsight PX Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
Software Failure Risk Guidance
?for Gainsight PX
Overall Risk Meter
Top Failure Risks for Gainsight PX
Gainsight, Inc News
Digital CS Enters a New Paradigm, Driven by Agentic AI
Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.
Agentic AI and Customer Success: Redefining the Journey
Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, which automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.
Gainsight Acquires UpdateAI: Accelerating the Age of Atlas Agents
Gainsight has acquired UpdateAI to enhance its Atlas AI agents, integrating UpdateAI's precise AI insights for customer success. This acquisition, led by UpdateAI founder Josh Schachter, aims to advance Gainsight's AI roadmap and deepen its capabilities in post-sales workflows. Schachter will join Gainsight as SVP & GM of Atlas, bringing his team to push the boundaries of agentic AI systems.
Gainsight Expands Global Reach with New EU Datacenter - Yahoo Finance
Gainsight has launched a new EU datacenter in Germany to support the global deployment of its AI-powered customer intelligence solution, Staircase AI. This expansion enhances Gainsight's ability to offer enterprise-grade security, local data residency, and improved performance for EMEA customers. The datacenter also supports GDPR compliance and includes new features like PII Anonymization, reinforcing Gainsight's commitment to secure AI solutions.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
