Gainsight PX Overview
Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Gainsight PX.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Gainsight PX.
Gainsight PX Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight PX's features include Feedback Surveys, Dashboard, Personalization, etc. and Gainsight PX support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Gainsight PX analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers." - Tony Lenox
Gainsight PX, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight PX
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Large Enterprise
Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.
Comprehensive Insights on Gainsight PX Use Cases
Why is Gainsight PX the best choice for Engagement Management?
What benefits does Gainsight PX offer for Onboarding?
What Are the key features of Gainsight PX for Customer Feedback Management?
What makes Gainsight PX ideal for Products & Pricelist Management?
26+ more Business Use Cases
32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox |
|
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tony Lenox VP, Worldwide Customer Success and Support imprivata |
With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox |
|
Eric Foster Head of Customer Success RiskIQ |
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
Case Studies
CASE STUDY Procore
CASE STUDY Zywave
CASE STUDY Zenefits
CASE STUDY Qualia
CASE STUDY Smartsheet
CASE STUDY Zendesk
Video
Learn From Your Loudest Customers | Gainsight PX
Frequently Asked Questions(FAQ)
for Gainsight PX
What is Gainsight PX?
Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.
It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.
Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.
What is Gainsight PX used for?
What are the top features of Gainsight PX?
Who uses Gainsight PX?
What are Gainsight PX alternatives?
Where is Gainsight PX located?
Peers used Gainsight PX for engagement management and onboarding
Gainsight PX Competitors
Gainsight PX Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
Software Failure Risk Guidance
?for Gainsight PX
Overall Risk Meter
Top Failure Risks for Gainsight PX
Gainsight, Inc News
Gainsight Expands Global Reach with New EU Datacenter - Yahoo Finance
Gainsight has launched a new EU datacenter in Germany to support the global deployment of its AI-powered customer intelligence solution, Staircase AI. This expansion enhances Gainsight's ability to offer enterprise-grade security, local data residency, and improved performance for EMEA customers. The datacenter also supports GDPR compliance and includes new features like PII Anonymization, reinforcing Gainsight's commitment to secure AI solutions.
Gainsight CS Earns a 2025 Top Rated Award From TrustRadius!
Gainsight CS has been awarded the 2025 Top Rated Award by TrustRadius, a recognition based on customer feedback. This accolade highlights Gainsight's role in customer success, emphasizing its insights, automation, and user-friendly interface. TrustRadius awards are known for unbiased recognition of technology products.
Gainsight Amplifies Commitment to Accessibility With Updates to Customer Communities
Gainsight has enhanced its Customer Communities platform with new accessibility features, reinforcing its focus on inclusive digital experiences. The updates aim to make community engagement more accessible for all users, supporting organizations in delivering self-service and fostering customer success through improved usability.
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
