Gainsight PX: Use-Cases, Insights and Reviews | 2024 Cuspera

Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net

Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.

Gainsight and SAP Form Strategic Partnership - MarTech Cube

Gainsight and SAP announce a strategic partnership to enhance customer experience and success through integrated solutions for businesses.

Gainsight Leads Next Frontier in Human - First AI with Gainsight AI – IT Business Net

Gainsight.com unveils Gainsight AI at Pulse 2024, featuring Copilot for actionable customer insights, data enrichment, and report generation.

5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future

Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.

A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education Session at Pulse

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. I will warn you, though, there’s a lot here, so buckle up, grab some popcorn, and dive in. Session: Human-Centered Education—HubSpot’s Winning Formula for Customer Success Courtney Sembler, Director of the HubSpot Academy If you’ve never met Courney Sembler, allow me to virtually introduce you. With nearly a decade at HubSpot in a variety of roles, Courtney now serves as the Director of HubSpot Academy. Her mission? Create a global learning community through content, experiences, and credentials that help HubSpot increase product adoption, maximize career potential, and expand HubSpot’s market reach—and it’s safe to say she’s accomplished that. She’s a digital customer education rockstar in every sense, so I was understandably excited for her session that dove into […]

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Supercharge Your CS Team to Boost Customer Value

If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS and AI, Gainsight. If you’re the TL;DL type (Too Long; Didn’t Listen), don’t worry, we got you. Let’s dive into the main points. Defining Customer Value To define customer value, you first have to ask: What does success look like to your customers? Success is more than just a checklist of features adopted or a routine engagement—it’s the tangible business outcomes that customers achieve with your help. These tangible outcomes include quantifiable efficiency increases, booked retention and expansion revenue, or even a reduced cost to serve (CTS). To nail this down, you need to get up close and personal with your customers’ business processes and challenges. Focusing on the customer’s needs and aligning your strategy with their overarching business metrics is essential to defining customer value. Additionally, you […]

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