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Genesys Live Chat: Reviews, Testimonials and Expert Opinions
(1002)Engage and convert prospects with web messaging
Top 32 Genesys Live Chat Alternatives
Haptik
Virtual Assistant Platform enhancing customer experience and ROI
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle. The AI Virtual assistant is built to solve ...
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
Comm100
Omnichannel Customer Experience Platform | Live Chat ...
Comm100 is an enterprise omnichannel customer service software that enables businesses or organizations to communicate with their website visitors in real-time. It is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective customers in real time. It grows business and makes brands more reliable, and makes communication much more flexible. ...
It helps almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. It stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location, communicate and assist each other, in order to deliver support, and seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses.
Key features include rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and more.
Userlike
Live chat software to help your business win and nurture customers across messaging channels.
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design. ...
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
SnapEngage
Enterprise Chat Software for Sales and Support
SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships. ...
It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.
SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.
Crisp Customer Messaging Platform
Customer Messaging Platform For Startups & SMB's - Crisp
Crisp Customer Messaging Platform is a multichannel customer messaging platform that unifies external and internal communication into one inbox. It helps to increase sales and revenue and improve internal communications. ...
Crisp is an online chat service that enables website visitors to communicate directly with service representatives through various social media platforms.
Some of the features used by Crisp platform that helps to communicate with the customers include engaging website visitor using live chat, improve leads and customers knowledge, build automated conversation, boost the campaigns by sending email and in-app messages, connect Crisp to favorite apps and many more.
LiveHelpNow
LiveHelpNow -Fully integrated customer service suite....
LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights. ...
LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers requests through a chat window, and supports the option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. The live chat tool can be used to get insight into customer intent and behaviour, with real-time visitor monitoring, social media insights, and individual customer information feeds.
LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets. LiveHelpNow’s live chat support suite lets each customer’s experience be completely customizable.
Liveperson LiveEngage
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships. ...
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...
Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.
Olark
Live Chat Software for Sales and Customer Support
Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue. ...
Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.
LiveAgent
Help Desk & Live Chat Software
LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others. ...
LiveAgent provides Helpdesk support through various channels such as Mails, Live Chat, Call Center, Social Media and Knowledge base for customer self help. Some of the main features of LiveAgent include Slack notifications for ticket details, chat and broadcast messages through Viber, and a Universal Inbox for viewing and responding to tickets from all channels.
Ticket status can be viewed from a single dashboard, Hybrid ticketing enables communication to the customer across different channels with the same ticket.
eGain
Digital Customer Engagement Platform
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. ...
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
MessageMedia
Business SMS Messaging Service
"MessageMedia recognised our needs for 360-degree view of customer and scoped out the HubSpot integration for us, which really helped solve our problem.
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- Jobeth H
Touchpoint
Touchpoint.io | POS solution offers robust control, rich reporting, and rapid
Touchpoint is a customer experience and data platform that fuels growth for QSR, Table Service, Drive-Thru, and Pizza/Delivery. It's an enterprise POS reinvented for the best guest experience and highest loyalty participation. ...
Touchpoint achieves a record-beating participation in part because of re-invented POS for engagement. It obsessively refines every screen in the system to maximize customer engagement, and result in more customers in the marketing database.
Some of its features include real-time above store reporting, managed in-store HW and networking, powerful APIs to connect and share data, global menu management, scale to thousands of stores in single brand and many more.
MessageBird
An omnichannel communications platform built for global scale
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings. ...
It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.
Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Livezilla Customer Support
LiveZilla Live Chat, Live Support, Ticket System and Customer ...
LiveZilla is a Customer Support Software. It provides Live chats and also monitors website visitors in real-time. It helps to grow sales and revenue and turn visitors into customers. LiveZilla ...
LiveZilla is the perfect contact platform even when offline, website visitors can leave message seeking for help. The live chats help to get in touch with the visitors instantly. Its integrated real-time visitor monitoring feature enables to see instantly, who's visiting the website. LiveZilla provides customer service and improves customer support efficiency by providing the staff with the tools needed to provide effective support.
Chatra
Chatra live chat software
Chatra is a live chat, chatbot, email, and social messaging app for big and small businesses to communicate with customers in real-time. It helps to increase sales and revenue and improve ROI. ...
Chatra is a multichannel support platform for the website. It helps to increase online sales by answering questions, solving problems, and increasing conversions in real-time.
Some of the features of Chatra includes communicating over email and Facebook, monitoring visitors on the website, using a chatbot for routine tasks, and many more.
AddressTwo CRM
Simple CRM software to track key relationships that matter most.
AddressTwo CRM software helps small businesses keep track of the key relationships that matter most. Small business is about creating, building, deepening, and managing the relationships. It helps to increase sales and revenue and acquire customers. ...
AddressTwo helps small businesses build relationships with customers personally. It also helps in lead generation, networking strategy, SEO/SEM and landing pages, direct mail campaigns, and lead nurturing systems. It makes the entire CRM system web-based and web-enabled.
Some of its features include simple to use, email marketing, marketing automation, lead scoring, sales pipeline, reporting, and many more.
Mindbody Software
Cloud-based online scheduling for the wellness services industry
Mindbody Software is a fitness software that provides first-rate service for clients and the most effective business management boosting productivity, handling the operations, and making the clients feel their best. ...
Mindbody assists in bringing in new customers and retaining existing ones. Also, accept payments in advance—safely and securely. Sign up for classes using the website, Messenger, custom app, or the Mindbody app. Maintain a virtual connection to the community as well.
Features are listing the business and services in the Mindbody app, Schedule classes, appointments, and resources Offering self-check-in for classes on an iPad kiosk, Streamline the intake process with digital forms, Enabling mobile-friendly booking and purchasing widget on the website, Reach the right audience with smart contact lists and more.
Agile CRM
Automate your sales, marketing, and service in one platform
Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. ...
Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and marketing automation, customer service, email tracking, landing pages, and social media marketing to name a few. With Agile CRM, users have a unified platform that puts all the information as well as people on a single page, streamlining their tasks, enhances communication and collaboration, and greatly improves productivity and output both at individual and collective levels.
Agile CRM centralizes real-time customer data, making it readily accessible and actionable across all teams. It supports full telephony integration alongside marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web engagement with customer-conscious messages, pop ups, offers, surveys and signup forms.
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...
Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.
Platformax CRM
Inside sales CRM, generate more leads with prospecting and sales management
Platformax CRM is an inside sales CRM that optimizes all steps of the sales process, from prospecting, lead nurturing and opportunities tracking, to sales fulfillment, order delivery and after-sales support. It helps users to centralize their contacts database, organize their sales pipeline and keep track of prospective customers and opportunities. ...
It centralizes contacts database, a prospect with emails and calls, organizes pipeline and track opportunities, manages team and schedule activities, collaborates on resolving cases, analyzes performance with reports and integrates with favorite tools.
Some of its features include document templates, segmentation filters, automated email drip campaigns, cold-calling scenarios, a live case monitor and multiple order fulfillment workflows. It supports integration with various third-party applications such as Google Apps, Mailchimp, Twilio and more.
DonorPerfect Fundraising Software
Fundraising Management Activities in DonorPerfect
DonorPerfect Fundraising Software is a full-featured donor management CRM that empowers to achieve the goals of an organization helping them raise money, save time, and grow their community of supporters using smart fundraising solutions and data-driven best practices. It helps to organize the efforts, reduce administrative tasks, and pinpoint the success of every fundraising event hosted. ...
DonorPerfect makes it easy to get the word out and personalize messages about the cause which helps to stay in touch with donors and promote continued support. It helps to grow the database of donors, increase giving, and retain donors year after year. DonorPerfect keeps track of all the constituent contacts by storing detailed information.
DonorPerfect’s Growth Tracks focus on Online Fundraising, Crowdfunding, Donor Retention, Event Management, Donor Prospect Research and many other areas that are key to nonprofit fundraising success.
