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Top 19 Giva Alternatives
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
DeskXpand
Helpdesk management software is just the perfect ticketing tool
DeskXpand is a sturdy and flexible program that can scale to match an organization’s needs. DeskXpand has everything needed to communicate effectively with the customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. ...
It enables to provide great experiences to the customers and helps to simplify the support. Solve customer queries and issues by acknowledging the incoming tickets. Analyze the areas of improvement for better customer service and enables team collaboration to resolve the customer quires quickly.
DeskXpand Features include effortless ticket management, engaging with customers across all channels, built-in-automation functionalities, enabling effective communication within the team to resolve issues together, proactive solutions to simple problems, analyzing insights, email helpdesk and more.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Zoom Virtual Agent
Deliver intelligent support with conversational AI
Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth. ...
Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.
DeskXpand
Helpdesk management software is just the perfect ticketing tool
DeskXpand is a sturdy and flexible program that can scale to match an organization’s needs. DeskXpand has everything needed to communicate effectively with the customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. ...
It enables to provide great experiences to the customers and helps to simplify the support. Solve customer queries and issues by acknowledging the incoming tickets. Analyze the areas of improvement for better customer service and enables team collaboration to resolve the customer quires quickly.
DeskXpand Features include effortless ticket management, engaging with customers across all channels, built-in-automation functionalities, enabling effective communication within the team to resolve issues together, proactive solutions to simple problems, analyzing insights, email helpdesk and more.