Glassbox Digital Overview

Glassbox enables organizations to create seamless digital customer journeys. Businesses are empowered through digital experience analytics.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Glassbox Digital.

Other use cases:

  • Campaign Management
  • Product Marketing
  • Contact List Management
  • Funnel Analysis
  • Lead Qualification
  • Collaboration
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Glassbox Digital.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Glassbox Digital Use-Cases and Business Priorities: Customer Satisfaction Data

Glassbox Digital works with different mediums / channels such as Mobile. Website. and Mobile App.

Glassbox Digital's features include Dashboard, Personalization, Recording, etc. and Glassbox Digital support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glassbox Digital analytics capabilities include Analytics, and Custom Reports.

Reviews

"Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text." - Lisa M

Glassbox Digital, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Glassbox Digital

Top Industries

  • Information Technology and Services
  • Financial Services
  • Telecommunications

Popular in

  • Large Enterprise
  • Small Business
  • Mid Market

Glassbox Digital is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Small Business, and Mid Market.

Comprehensive Insights on Glassbox Digital Use Cases

What Are the key features of Glassbox Digital for Engagement Management?

How does Glassbox Digital address your Customer Feedback Management Challenges?

How does Glassbox Digital facilitate Products & Pricelist Management?

16+ more Business Use Cases

156 buyers and buying teams have used Cuspera to assess how well Glassbox Digital solved their Conversion Rate Optimization needs. Cuspera uses 643 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Glassbox Digital testimonial

Lisa M

former head of digital and omnichannel sales

An Post Insurance
Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M
Glassbox Digital testimonial

Jim B

Head of Site Operations and Product Information

Sainsbury’s Digital
With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B
Glassbox Digital testimonial

Nick

Head of E-commerce

Chemist Warehouse
Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences.

Testimonial By Nick
CUSTOMERS TESTIMONIALS
Glassbox Digital testimonial

Lisa M

former head of digital and omnichannel sales

An Post Insurance
Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M
Glassbox Digital testimonial

Jim B

Head of Site Operations and Product Information

Sainsbury’s Digital
With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B
Glassbox Digital testimonial

Nick

Head of E-commerce

Chemist Warehouse
Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences.

Testimonial By Nick

Case Studies

Retail

CASE STUDY Chemist Warehouse

Chemist Warehouse wanted to keep their high service standards as online sales grew. Their old analytics showed numbers but not customer experiences. They used Glassbox to see and understand digital j...ourneys. In the first day, they found over 20 ways to improve. They fixed issues faster and needed less help from IT. Their conversion rates went up by 9%.

Read more →
Financial Services

CASE STUDY Money Mart

Money Mart wanted to understand how customers engaged with two different home page designs. They used Glassbox Interaction Maps and Funnels to measure conversion and engagement for each version. In v...ariant A, 3% of users clicked the 'Get Your Money' button. In variant B, 5% clicked the 'Apply Now' button. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could be missing out on $101,400 per month by not using the better-performing layout.

Read more →
Retail

CASE STUDY Purina

Purina wanted to help new pet owners find the right products and reduce struggles on their website. They used Glassbox to get insights into user behavior. This helped them improve customer experience... and engagement. As a result, they saw a 30% decrease in bounce rate. Users spent 30 seconds more on the site on average. There was a 127% increase in users seeing product information.

Read more →
Insurance

CASE STUDY An Post Insurance

An Post Insurance wanted to increase the number of people who finished getting quotes on their website. They also wanted to lower the number of people calling their call center. They used call listen...ing and session replay to find where customers got confused. They made changes to the website, like changing words and adding help text. This improved the customer experience and reduced calls to the call center. They saw a 6% increase in their online conversion rate.

Read more →
Retail

CASE STUDY NBrown

NBrown is a top 10 UK clothing and footwear digital retailer. They wanted to help customers pick the right account and feel more confident. They used Glassbox to find and fix problems that stopped pe...ople from signing up. This led to up to a 23% increase in new 'pay now' accounts. There was also up to a 19% increase in new 'pay later' accounts. Overall, new accounts went up by 16%.

Read more →
Financial Services

CASE STUDY Credit.com

Credit.com wanted to fix technical issues on their website. They used Glassbox to find problems faster. This helped them improve error reporting. They made the customer experience better. They also u...sed customer impact to decide what to fix next.

Read more →

Video

Glassbox for Core Web Vitals Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Glassbox Digital

What is Glassbox Digital?

Glassbox Digital is an Enterprise Analytics platform that analyses every digital customer interaction. It is an innovative customer experience solution to help organizations manage the results of big data analytics. Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales, agile IT troubleshooting, and also improved regulatory compliance and faster customer disputes resolution.

Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it.

Glassbox Digital features include makes digital space transparent by capturing, recording, analyzing and replaying every one of customers’ digital sessions, minimise operational costs by quickly identifying online customer support or performance issues, and the reasons behind them, create new revenues by understanding why customers are abandoning transactions and purchases, and more.

What is Glassbox Digital used for?

Glassbox Digital is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Products & Pricelist Management .

What are the top features of Glassbox Digital?

Dashboard, Personalization and Recording are some of the top features of Glassbox Digital.

Who uses Glassbox Digital?

Glassbox Digital is used by Information Technology And Services, Financial Services and Telecommunications among other industries.

What are Glassbox Digital alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Glassbox Digital.

Where is Glassbox Digital located?

Glassbox Digital is headquartered at London, England.
lightning

Peers used Glassbox Digital for engagement management and customer feedback management

Glassbox Digital Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (7)
Analytics

4.51/5 ★

Read Reviews (102)
Custom Reports

4.33/5 ★

Read Reviews (96)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (7)
Analytics

4.51/5 ★

Read Reviews (102)
Custom Reports

4.33/5 ★

Read Reviews (96)

Software Failure Risk Guidance

?

for Glassbox Digital

Overall Risk Meter

Low Medium High

Top Failure Risks for Glassbox Digital

Glassbox Ltd News

Partnership

Glassbox Partners with Liquid PC to Expand Global Distribution of Digital Experience Analytics Solutions - Business Wire

Glassbox teams up with Liquid PC to grow the global reach of its digital experience analytics solutions.

Read more →

Glassbox Ltd Profile

Company Name

Glassbox Ltd

Company Website

https://www.glassbox.com/

HQ Location

London, England

Employees

11-50

Social

Linkedin Twitter

Financials

SERIES C