Glassbox Digital Overview
Glassbox enables organizations to create seamless digital customer journeys. Businesses are empowered through digital experience analytics.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Glassbox Digital.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Glassbox Digital.
Glassbox Digital Use-Cases and Business Priorities: Customer Satisfaction Data
Glassbox Digital works with different mediums / channels such as Mobile. Website. and Mobile App.
Glassbox Digital's features include Dashboard, Personalization, Recording, etc. and Glassbox Digital support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glassbox Digital analytics capabilities include Analytics, and Custom Reports.
Reviews
"Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text." - Lisa M
Glassbox Digital, Inspectlet, Apptimize, Quantum Metric, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Glassbox Digital
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Small Business
- Mid Market
Glassbox Digital is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Small Business, and Mid Market.
Comprehensive Insights on Glassbox Digital Use Cases
Why is Glassbox Digital the best choice for Engagement Management?
What solutions does Glassbox Digital provide for Customer Feedback Management?
How does Glassbox Digital address your Products & Pricelist Management Challenges?
16+ more Business Use Cases
156 buyers and buying teams have used Cuspera to assess how well Glassbox Digital solved their Conversion Rate Optimization needs. Cuspera uses 643 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M |
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With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B |
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Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lisa M former head of digital and omnichannel sales An Post Insurance |
Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M |
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Jim B Head of Site Operations and Product Information Sainsbury’s Digital |
With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B |
|
Nick Head of E-commerce Chemist Warehouse |
Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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Case Study Credit.comRead More |
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Case Study Chemist WarehouseRead More |
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Case Study An Post InsuranceRead More |
Video
Glassbox for Core Web Vitals Overview
Frequently Asked Questions(FAQ)
for Glassbox Digital
What is Glassbox Digital?
Glassbox Digital is an Enterprise Analytics platform that analyses every digital customer interaction. It is an innovative customer experience solution to help organizations manage the results of big data analytics. Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales, agile IT troubleshooting, and also improved regulatory compliance and faster customer disputes resolution.
Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it.
Glassbox Digital features include makes digital space transparent by capturing, recording, analyzing and replaying every one of customers’ digital sessions, minimise operational costs by quickly identifying online customer support or performance issues, and the reasons behind them, create new revenues by understanding why customers are abandoning transactions and purchases, and more.
What is Glassbox Digital used for?
What are the top features of Glassbox Digital?
Who uses Glassbox Digital?
What are Glassbox Digital alternatives?
Where is Glassbox Digital located?
Peers used Glassbox Digital for engagement management and customer feedback management
Glassbox Digital Competitors
Glassbox Digital Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (102) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (102) |
| Custom Reports | Read Reviews (96) |
Software Failure Risk Guidance
?for Glassbox Digital
Overall Risk Meter
Top Failure Risks for Glassbox Digital
Glassbox Ltd Profile
Company Name
Glassbox Ltd
Company Website
https://www.glassbox.com/HQ Location
London, England
Employees
11-50
Social
Financials
SERIES C
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