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Top 17 Gmelius Alternatives : 2025
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Service Creatio
An intelligent full-cycle service management platform
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management. ...
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
Comm100 Live Chat
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...
Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...
Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.
Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.
Freedcamp
Free Project Management to streamline projects, processes, workflows
Freedcamp is a web, mobile and desktop project management and collaboration system for teams. It helps streamline projects, processes, workflows, track time and issues for high-performance teams offering everything the team needs to complete any project. ...
Freedcamp stays on top of the task lists and stays in touch with what's happening. Involves splitting larger tasks into smaller subtasks. Discuss ideas with the team from one centralized place. Have the ability to see an overview of the due items from one place, create Events/Tasks/Milestones and more.
Key features are easy Sharing accounts for different services, Bill the clients easily from the time tracking entries, Quickly duplicate projects and save time, Store all the contacts and leads maintaining a healthy relationship with the customers, custom widgets for any type of information in one easy location, see tasks from all the projects in one place and more.
Remote Support
SCCM for Your Service Desk | Remote Support ... - Cireson
Remote Support is a robust help desk solution well-suited for large enterprises seeking comprehensive support. It excels in security, privacy, and compliance. Its 24/7 support facilitates consistent operation across diverse industry needs. Gmelius, tailored for small to mid-sized firms, integrates communication management and tracking. Dominant in marketing sectors, it offers custom reporting and AI features. Enterprises with a focus on email-driven communication will find Gmelius a perfect fit. ...
Textline
Business Text Messaging for Call Centers and Support T...
Textline is a business text messaging software application, which allows customer support and sales teams in a business to send and receive messages to their customers from a computer, to increase engagement and revenue possibilities. ...
It is primarily a business texting software which helps the customer service and sales teams to engage with customers, collaborating efficiently and standardising the brand voice.
Key features of Textline are: connect, engage, and collaborate. Contact numbers can be organized on basis of dedicated groups, and roles could be assigned to agents. Direct, real-time conversations with customers are made possible, with features such as emojis, images, file attachments for engaging interactions. Integration to various customer experience platforms are made possible, with collaborative elements to ensure a unified voice is presented to the customer
Hiver
Hiver™ | Shared Inbox Collaboration | Team Email Management
Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience. ...
It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.
Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
Helpspot
Just Enough Help Desk Software | HelpSpot
Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.
AlertOps
Resolve Major IT Incidents & Automate Real-time ...
AlertOps and Gmelius both cater to the Help Desk sector but emphasize different strengths. AlertOps excels at workflow management and collaboration, making it ideal for large IT enterprises seeking strong integration and support. Gmelius focuses on communication management and engagement, benefiting marketing and advertising firms prioritizing customer relationships. Both offer robust custom reporting features and support, tailored to diverse user needs and environments. ...
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
Practifi
Business management platform powering growing financial advice firms
Practifi is the business management platform for financial advisors. It is secure, reliable, and massively scalable, and is built for growth. It helps to enhance customer relationships and acquire customers. ...
Practifi, helps to solve the barriers to efficiency with automated workflows, comprehensive process control, smart data capture, and real-time monitoring and collaboration. It helps to streamline every step of the workflow, from generating new business, to onboarding clients, conducting reviews, and managing ongoing service arrangements.
Features of Practifi include managing key dates, interactions, revenue and opportunities from a rich client view, smart automation for compliance commitments, and marketing, segment and manage referral sources with quantifiable detail and many more.
osTicket
Customize the data collected from users ...
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
GrooveHQ
Groove | The Better Way to Support Your Customers
GrooveHQ, rated 4.8/5 stars on G2, is praised as the top help desk software. It offers a shared inbox, knowledge base, chat, and more as a Zendesk alternative.
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.
GarageBand
GarageBand on the Mac App Store
GarageBand is a recording tool for Mac, compatible with macOS 10.13.6 or later. GarageBand is built for recording songs and music and comes with a complete Sound Library with Smart Controls that ...
GarageBand projects can be updated across multiple Mac computers or GarageBand can be imported directly from iCloud for iOS songs.
CRMdesk
Online Customer Support - Web Based Help Desk ...
CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.
