Google Hangouts Chat Overview

Google Chat facilitates secure online messaging and collaboration for individuals, groups, and businesses. Powerful features from Google Workspace enhance connectivity and teamwork.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Google Hangouts Chat.

Other use cases:

  • Content Sharing
  • Contact List Management
  • Document Sharing
  • Engaging And Following Up
  • Meeting Management
  • Campaign Management
  • Coaching
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Google Hangouts Chat.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Google Hangouts Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Google Hangouts Chat works with different mediums / channels such as Chat. Video. Offline etc.

Google Hangouts Chat's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Google Hangouts Chat support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Google Hangouts Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It s not as time consuming as sending an email and it saves me time in general...." Peer review by Christian L, Research Associate

Peer review evidence (same sources as the product rating summary)

"...On several occasion we have used this tool for group chat with colleagues, make conference call on video chat and also with our international customers...." Peer review by Rahul S, PCB layout Engineer
"...Very efficient and clean and stores past conversations- easier than having to go send an email...." Peer review by Olivia Z, Administrative Assistant, Internet
"...Google Hangouts was our go-to provider for video conference calls...." Peer review by User

Google Hangouts Chat, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Hangouts Chat

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Google Hangouts Chat is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Large Enterprise.

Google Hangouts Chat Customer wins, Customer success stories, Case studies

What benefits does Google Hangouts Chat offer for Collaboration?

How does Google Hangouts Chat address your Communication Management Challenges?

What benefits does Google Hangouts Chat offer for Conference Call Management?

Why is Google Hangouts Chat the best choice for Content Sharing?

What Are the key features of Google Hangouts Chat for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Google Hangouts Chat solved their Team Collaboration needs. Cuspera uses 1318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Samsung Messages App is Being Discontinued In Favor of Google Messages ...

Samsung will discontinue its Messages app on Galaxy phones in July 2026, urging users to switch to Google Messages. Google Messages offers end-to-end encryption, AI-powered scam detection, and multi-...device connectivity. The transition impacts Galaxy devices running Android 12 or newer, with Google Messages becoming the default SMS app.

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Philips drops Google TV for Titan OS on all 2026 models

Philips is replacing Google TV with Titan OS across its 2026 TV lineup, impacting Google's connected TV advertising ecosystem. This shift, driven by lower hardware requirements and better ad revenue ...terms, excludes Google Cast support but retains AirPlay. Titan OS, a web-app-based system, enhances Philips' control over OS features and revenue. The change affects Philips TVs in the UK and Europe.

Read on →
 

Pentagon turns to Google Gemini AI assistants after Anthropic dispute

The Pentagon has chosen Google Gemini AI assistants following a disagreement with Anthropic. This decision highlights Google's role in providing advanced AI solutions to government entities.

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Globo - Media Production - Very Large

Rio de Janeiro, Brazil

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

 

Edsy - Education - Small

Bangkok, Thailand

Edsy uses Google Cloud to power its AI-driven English learning platform for schools in Thailand. The company migrated from multiple cloud providers to Google Cloud, improving uptime and handling over... 1 million student support requests daily. Google Cloud's unified ecosystem helped Edsy streamline development and accelerate new content creation. AI tools like Gemini LLMs and Vertex AI enable real-time feedback and personalized learning. Teachers now spend less time on materials and more on direct student support.

 

Carousell - Retail - Medium

Singapore, Singapore

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

Frequently Asked Questions(FAQ)

for Google Hangouts Chat

What is Google Hangouts Chat used for?

Google Hangouts Chat is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Conference Call Management .

What are the top features of Google Hangouts Chat?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of Google Hangouts Chat.

Who uses Google Hangouts Chat?

Google Hangouts Chat is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Google Hangouts Chat alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Google Hangouts Chat.

Where is Google Hangouts Chat located?

Google Hangouts Chat is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Hangouts Chat for collaboration and communication management

Google Hangouts Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.63/5

Read Reviews (10)
Custom Reports

2.59/5

Read Reviews (41)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.63/5

Read Reviews (10)
Custom Reports

2.59/5

Read Reviews (41)

Google Hangouts Chat Integrations

Google Hangouts Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Google Hangouts Chat

Software Failure Risk Guidance

?

for Google Hangouts Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Hangouts Chat

Google LLC News

Product

Google 'AI Overviews' Results Get Big Credibility Upgrade

Google enhances its 'AI Overviews' feature by integrating more credible sources, improving the reliability of AI-generated search results. This update aims to provide users with more trustworthy information, reinforcing Google's commitment to delivering accurate and dependable search experiences.

Product

Google Search Introduces Two New Settings for History & Personalization

Google has introduced two new settings for its Search service: "Search Services History" and "Personalized Recommendations." These updates allow users to manage their search history and personalize recommendations more precisely, addressing privacy concerns and enhancing user control. The changes align with industry trends toward increased user autonomy and transparency in digital experiences.

Product

Google is expanding its Preferred Sources feature to AI Mode and AI Overviews, enhancing personalized search experiences by highlighting user-selected sources.

Product

Google rolling out new Search history and personalization settings ...

Google is introducing two new settings, "Search Services History" and "Personalized Recommendations," to enhance user control over search history and personalized content. These settings will allow users to manage search data and recommendations independently, with options to save media like images and audio recordings. The rollout will occur over the coming weeks.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A