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Mural: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Mural
Brand: Mural
Rating: 4.71 (1407 reviews)

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Online Brainstorming, Synthesis and Collaboration - MURAL

Mural Overview

Mural transforms collaboration with its secure, flexible visual work platform. It enhances teamwork by allowing users to create dynamic visual representations, fostering a more engaging and productive environment compared to traditional meetings. Mural integrates seamlessly with Microsoft 365 Copilot, offering advanced AI capabilities that streamline workflows and improve clarity. This platform is trusted by top security-conscious enterprises, ensuring data protection while promoting innovative team interactions. Mural's tools cater to diverse team needs, making it a versatile choice for enterprises seeking to enhance their collaborative efforts.

Use Cases

Customers recommend Collaboration, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Mural.

Other use cases:

Coaching
Conference Call Management
Products & Pricelist Management
Training & Onboarding
Proposal & Quote Management
Funnel Analysis
Sending & Publishing Communications

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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Mural.

Other priorities:

Improve ROI
Improve Efficiency
Build Brand Awareness
Launch New Products
Enhance Customer Relationships
Improve Visibility
Improve Digital And Social Presence
Improve Internal Communications

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Mural Use-Cases and Business Priorities: Customer Satisfaction Data

Mural's features include Templates, Personalization, Recording, etc. and Mural support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Mural analytics capabilities include Analytics, and Custom Reports.

Reviews

"A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. Th...is is public. It happens live and is interactive. MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment." - Daniel Ransom

Mural, Claromentis, Simpplr, Chanty, Gusto, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mural enhances connection and teamwork with its secure, flexible visual work platform. It transforms meetings into collaborative murals.

Popular Business Setting

for Mural

Top Industries

Information Technology and Services
Education
Consumer Goods

Popular in

Enterprise
Large Enterprise
Small Business

Mural is popular in Information Technology And Services, Education, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Mural Use Cases

What solutions does Mural provide for Collaboration?

Mural facilitates visual collaboration among teams by providing a digital whiteboard platform. The tool enables brainstorming, ideation, and data visualization. Although Mural offers a robust collaborative environment, it may require training for users unfamiliar with visual collaboration methods.

"...This meant there was next to no need for mounting travel costs coupled with itinerary chaos to collaborate effectively...." Case Study Capco

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How can Mural enhance your Engagement Management process?

Mural facilitates collaborative engagement and idea generation among remote teams and stakeholders. The tool enables visual documentation, active participation through shared contribution, and engagement at various project stages. However, the number of user seats restricts ongoing engagement with a broader audience.

"...Finally, Klaxoon provides a full suite of collaborative tools to make meetings, workshops, project reviews or training sessions more engaging and efficient...." Whiteboarding and Brainstorming in Microsoft Teams

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What solutions does Mural provide for Workflow Management?

Why is Mural the best choice for Coaching?

30+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Mural solved their Team Collaboration needs. Cuspera uses 1407 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom
Jeremy Brady Creative Director GitHub	MURAL is the tool that fuels our remote design studios at GitHub. For us, design studios are an alignment tool for our distributed marketing team. They enable us to rally around a shared understanding of the customer challenge and proposed solution so we can move forward with confidence together. W...e couldn’t do that without MURAL. Testimonial By Jeremy Brady
Alexa Burke Sr. Designer Steelcase	Visual thinking is so important, especially for designers. We used to use slide decks and spreadsheets to communicate and track our projects internally, and it was so much slower and less flexible. Now, we use MURAL to collaborate and generate new ideas. I don’t know how we managed without it. Testimonial By Alexa Burke

CUSTOMERS	TESTIMONIALS
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom
Jeremy Brady Creative Director GitHub	MURAL is the tool that fuels our remote design studios at GitHub. For us, design studios are an alignment tool for our distributed marketing team. They enable us to rally around a shared understanding of the customer challenge and proposed solution so we can move forward with confidence together. W...e couldn’t do that without MURAL. Testimonial By Jeremy Brady
Alexa Burke Sr. Designer Steelcase	Visual thinking is so important, especially for designers. We used to use slide decks and spreadsheets to communicate and track our projects internally, and it was so much slower and less flexible. Now, we use MURAL to collaborate and generate new ideas. I don’t know how we managed without it. Testimonial By Alexa Burke

Case Studies

Information Technology and Services

CASE STUDY Jacobs

MURAL helped Jacobs create a virtual team headquarters during their Focus 2023 transformation. The company needed a way to collaborate, align resources, and engage stakeholders while working remotely.... MURAL enabled asynchronous communication, visual collaboration in meetings, and efficient use of templates. Jacobs teams now access information easily and run more engaging workshops. MURAL's support team provided expertise to drive the transformation forward.

Information Technology and Services

CASE STUDY GitLab

Mural helped GitLab, a fully remote company with over 1,500 employees in 65+ countries, improve cross-functional collaboration. GitLab needed a tool for product managers, designers, and other teams t...o brainstorm and organize ideas together. Mural provided an easy, visual platform for asynchronous work. This made meetings more productive and included more voices in the design process. GitLab chose Mural over other options for its user-friendly, accessible features.

Information Technology and Services

CASE STUDY Hewlett Packard Enterprise (HPE)

Mural and the LUMA System helped HPE transform its culture to be more customer-focused. HPE used Mural’s digital canvas and LUMA’s design thinking methods to improve collaboration and innovation. The... new approach saved 600 hours of post-meeting synthesis and 800 hours of meeting time per year. HPE estimates over $150,000 in annual cost savings. Teams now work faster, break down silos, and deliver better customer experiences.

Computer Software

CASE STUDY SAP SE

SAP SE used Mural and Microsoft Teams to improve collaboration in a hybrid work environment. This integration helped SAP reduce its carbon emissions by 1.9 million kg. The company expanded Mural usag...e to over 30,000 licenses, enhancing remote teamwork and decision-making. SAP's efficiency improved by 10% with these tools.

Financial Services

CASE STUDY Intuit

Mural helped Intuit use digital service design to connect global teams. Intuit created a shared digital canvas for service blueprinting. Teams in the US and the Philippines worked together online. Th...ey found a customer experience issue that caused many support tickets. The new process reduced support hours and made service design a regular part of their work. Intuit now saves time on logistics and can fix service gaps faster.

Computer Software

CASE STUDY SAP SE

Mural for Microsoft Teams helped SAP SE support hybrid work and design thinking. SAP used Mural to make meetings and workshops more engaging for its global teams. The integration let teams collaborat...e in real time and reduced the need for travel. SAP expanded Mural use to over 30,000 licenses. Using Mural and Teams helped SAP cut its carbon emissions by 1.9 million kg.

Welcome to the new Mural product experience

Frequently Asked Questions(FAQ)

for Mural

What is Mural?

Mural is a digital-first visual collaboration platform that is created to allow innovative teams to think and collaborate visually. It helps businesses plan, design, brainstorm, and analyze ideas and create custom workflows to streamline decision-making operations across teams. It helps the team to work together and visualize ideas.

It embraces visual collaboration to align teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation, enabling business teams in organizations to work effectively and collaborate seamlessly. The platform includes scheduling capabilities, which enable administrators to set timers for tasks, lock content, invite members and define role-based access, allowing members to view or edit specific sections of the whiteboard. MURAL includes a thinking canvas, which lets participants display ideas on a digital board using sticky notes, and organize information using lists, methods, frameworks, flowcharts, and diagrams to align duties and schedule tasks.

Key features include customizable templates, idea capture, mind maps, client discovery, post-meeting debriefs, timeframe recommendations, and more. MURAL supports integration with various third-party applications such as Jira, Slack, Dropbox, Google Calendar, Microsoft Teams, OneDrive and more.

What is Mural used for?

Mural is a Team Collaboration Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collaboration, Engagement Management and Workflow Management .