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Mural: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Mural
Brand: Mural
Rating: 4.71 (1407 reviews)

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Online Brainstorming, Synthesis and Collaboration - MURAL

Mural Overview

Mural transforms collaboration with its secure, flexible visual work platform. It enhances teamwork by allowing users to create dynamic visual representations, fostering a more engaging and productive environment compared to traditional meetings. Mural integrates seamlessly with Microsoft 365 Copilot, offering advanced AI capabilities that streamline workflows and improve clarity. This platform is trusted by top security-conscious enterprises, ensuring data protection while promoting innovative team interactions. Mural's tools cater to diverse team needs, making it a versatile choice for enterprises seeking to enhance their collaborative efforts.

Use Cases

Customers recommend Collaboration, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Mural.

Other use cases:

Coaching
Conference Call Management
Products & Pricelist Management
Training & Onboarding
Proposal & Quote Management
Funnel Analysis
Sending & Publishing Communications

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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Mural.

Other priorities:

Improve ROI
Improve Efficiency
Build Brand Awareness
Launch New Products
Enhance Customer Relationships
Improve Visibility
Improve Digital And Social Presence
Improve Internal Communications

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Mural Use-Cases and Business Priorities: Customer Satisfaction Data

Mural's features include Templates, Personalization, Recording, etc. and Mural support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Mural analytics capabilities include Analytics, and Custom Reports.

Reviews

"We teach people visual, collaborative methods … and one of the common questions is, 'My team is not located in the same building. How can we do this?' …It came up in every workshop we did, so we were looking for something that would really enable th...at, and that’s when we found MURAL." - Christina Koffskey

Mural, Claromentis, Simpplr, Chanty, Gusto, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mural enhances connection and teamwork with its secure, flexible visual work platform. It transforms meetings into collaborative murals.

Popular Business Setting

for Mural

Top Industries

Information Technology and Services
Education
Consumer Goods

Popular in

Enterprise
Large Enterprise
Small Business

Mural is popular in Information Technology And Services, Education, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Mural Use Cases

How does Mural facilitate Collaboration?

Mural facilitates visual collaboration among teams by providing a digital whiteboard platform. The tool enables brainstorming, ideation, and data visualization. Although Mural offers a robust collaborative environment, it may require training for users unfamiliar with visual collaboration methods.

"...Really like the integrations with Slack and with Teams, really helps with collaboration with remote team members...." Peer review by John J, Senior Visual Designer, Design

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How does Mural address your Engagement Management Challenges?

Mural facilitates collaborative engagement and idea generation among remote teams and stakeholders. The tool enables visual documentation, active participation through shared contribution, and engagement at various project stages. However, the number of user seats restricts ongoing engagement with a broader audience.

"...There are many great options out there, and more every day (for a detailed list of engagement tech ideas, check out this compilation from Civic Hall)...." 3 Tips for Better Co-Design (and How Going Virtual Can Lead Us There)

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How can Mural optimize your Workflow Management Workflow?

How does Mural facilitate Coaching?

11 buyers and buying teams have used Cuspera to assess how well Mural solved their Team Collaboration needs. Cuspera uses 1407 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Christina Koffskey Former Human Centered Design Engineer Emerson	We teach people visual, collaborative methods … and one of the common questions is, 'My team is not located in the same building. How can we do this?' …It came up in every workshop we did, so we were looking for something that would really enable that, and that’s when we found MURAL. Testimonial By Christina Koffskey
Joni Saylor Design Principal IBM	Our mission was transformation. We were working to shift the company culture. We found that MURAL as a tool is an awesome way to bring whole teams, not just designers, into the work. Testimonial By Joni Saylor
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom

CUSTOMERS	TESTIMONIALS
Christina Koffskey Former Human Centered Design Engineer Emerson	We teach people visual, collaborative methods … and one of the common questions is, 'My team is not located in the same building. How can we do this?' …It came up in every workshop we did, so we were looking for something that would really enable that, and that’s when we found MURAL. Testimonial By Christina Koffskey
Joni Saylor Design Principal IBM	Our mission was transformation. We were working to shift the company culture. We found that MURAL as a tool is an awesome way to bring whole teams, not just designers, into the work. Testimonial By Joni Saylor
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom

Case Studies

Education

CASE STUDY Pearson

Pearson used Mural to design an education app for Syrian refugees and Jordanian children. The team worked asynchronously across borders using Mural canvases as digital workspaces. They completed deli...verables in weeks instead of months. Mural helped them digitize journey mapping, collect research, and design game features. The project succeeded under a tight timeline with global collaboration.

Information Technology and Services

CASE STUDY Mural

Mural ran a three-hour workshop to help distributed design teams improve digital collaboration. They used pre-work exercises and design thinking methods to get participants comfortable with remote to...ols. Teams simulated real-life work setups using Zoom and Mural to solve mock challenges. The workshop ended with a Mural-based voting session. Participants learned new ways to boost engagement, collaboration, and innovation in remote design work.

Retail

CASE STUDY Officeworks

Mural helped Officeworks connect teams across Australia during the shift to hybrid work. Officeworks needed a tool that worked with Microsoft and supported both technical and non-technical users. Mur...al enabled visual messaging, workshops, and agile project management. Adoption grew from 31% to 66%. Quarterly engaged members increased by 867% since March 2021. Teams now use Mural for workshops, daily tasks, and education sessions.

Telecommunications

CASE STUDY Global telecommunications organization (Fortune 500)

Mural helped a global telecommunications company improve digital collaboration. The Digital Experience Department faced delays and high costs from in-person meetings. Mural enabled remote workshops, ...cutting travel and speeding up decisions. Teams gained 2-3 weeks per project by removing travel and scheduling. Leadership used Mural to show progress easily. More people joined discussions, growing innovation culture. Projects moved 90% faster with frequent, flexible collaboration.

Information Technology and Services

CASE STUDY IBM

Mural helped IBM transform its sales feedback process. The old system gave vague and overwhelming feedback. IBM used Mural to collect and visualize feedback from 26 teams. They turned comments into d...ata and used AI for deeper analysis. Feedback input rose by over 200%. The top 12 teams giving feedback became the top 12 in sales. Sales teams saved 1.5 days a week, with a 25% net time savings. IBM now acts on feedback within 30 days, improving sales performance and team collaboration.

Internet

CASE STUDY GitHub

Mural helped GitHub run a remote design studio for their new brand campaign. The team used Mural's Design Studio Template to brainstorm, sketch, and select ideas for a brand launch video. They create...d over thirty ideas and chose one storyboard in just a week. The campaign video won several awards. The campaign led to over 250,000 organic video views, 40,000+ new social media followers, and 45,000+ social post engagements.

Video

Welcome to the new Mural product experience

Frequently Asked Questions(FAQ)

for Mural

What is Mural?

Mural is a digital-first visual collaboration platform that is created to allow innovative teams to think and collaborate visually. It helps businesses plan, design, brainstorm, and analyze ideas and create custom workflows to streamline decision-making operations across teams. It helps the team to work together and visualize ideas.

It embraces visual collaboration to align teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation, enabling business teams in organizations to work effectively and collaborate seamlessly. The platform includes scheduling capabilities, which enable administrators to set timers for tasks, lock content, invite members and define role-based access, allowing members to view or edit specific sections of the whiteboard. MURAL includes a thinking canvas, which lets participants display ideas on a digital board using sticky notes, and organize information using lists, methods, frameworks, flowcharts, and diagrams to align duties and schedule tasks.

Key features include customizable templates, idea capture, mind maps, client discovery, post-meeting debriefs, timeframe recommendations, and more. MURAL supports integration with various third-party applications such as Jira, Slack, Dropbox, Google Calendar, Microsoft Teams, OneDrive and more.

What is Mural used for?

Mural is a Team Collaboration Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collaboration, Engagement Management and Workflow Management .