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Mural: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Mural
Brand: Mural
Rating: 4.71 (1407 reviews)

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Online Brainstorming, Synthesis and Collaboration - MURAL

Mural Overview

Mural transforms collaboration with its secure, flexible visual work platform. It enhances teamwork by allowing users to create dynamic visual representations, fostering a more engaging and productive environment compared to traditional meetings. Mural integrates seamlessly with Microsoft 365 Copilot, offering advanced AI capabilities that streamline workflows and improve clarity. This platform is trusted by top security-conscious enterprises, ensuring data protection while promoting innovative team interactions. Mural's tools cater to diverse team needs, making it a versatile choice for enterprises seeking to enhance their collaborative efforts.

Use Cases

Customers recommend Collaboration, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Mural.

Other use cases:

Coaching
Conference Call Management
Products & Pricelist Management
Training & Onboarding
Proposal & Quote Management
Funnel Analysis
Sending & Publishing Communications

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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Mural.

Other priorities:

Improve ROI
Improve Efficiency
Build Brand Awareness
Launch New Products
Enhance Customer Relationships
Improve Visibility
Improve Digital And Social Presence
Improve Internal Communications

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Mural Use-Cases and Business Priorities: Customer Satisfaction Data

Mural's features include Templates, Personalization, Recording, etc. and Mural support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Mural analytics capabilities include Analytics, and Custom Reports.

Reviews

"We needed more than a digital whiteboard. MURAL provided a structured way to keep the conversation going. Ultimately, we were able to generate, explore, and engage with more ideas than would otherwise be possible in a short period of time." - Jen Moher Sepulveda

Mural, Claromentis, Simpplr, Chanty, Gusto, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mural enhances connection and teamwork with its secure, flexible visual work platform. It transforms meetings into collaborative murals.

Popular Business Setting

for Mural

Top Industries

Information Technology and Services
Education
Consumer Goods

Popular in

Enterprise
Large Enterprise
Small Business

Mural is popular in Information Technology And Services, Education, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Small Business.

Mural Customer wins, Customer success stories, Case studies

How efficiently Does Mural manage your Collaboration?

Mural facilitates visual collaboration among teams by providing a digital whiteboard platform. The tool enables brainstorming, ideation, and data visualization. Although Mural offers a robust collaborative environment, it may require training for users unfamiliar with visual collaboration methods.

"...Mural enables me to continue hands on collaboration, building alignment with my virtual team members almost as effectively as if we were in person...." Peer review by Holly D., Transformational Project Manager, Automotive

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How can Mural enhance your Engagement Management process?

Mural facilitates collaborative engagement and idea generation among remote teams and stakeholders. The tool enables visual documentation, active participation through shared contribution, and engagement at various project stages. However, the number of user seats restricts ongoing engagement with a broader audience.

"...Over 45,000 social post engagements during the time of our campaign...." Case Study GitHub

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How efficiently Does Mural manage your Workflow Management?

How efficiently Does Mural manage your Coaching?

11 buyers and buying teams have used Cuspera to assess how well Mural solved their Team Collaboration needs. Cuspera uses 1407 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

CUSTOMERS	TESTIMONIALS
Jen Moher Sepulveda Senior UX Designer Pearson	We needed more than a digital whiteboard. MURAL provided a structured way to keep the conversation going. Ultimately, we were able to generate, explore, and engage with more ideas than would otherwise be possible in a short period of time. Testimonial By Jen Moher Sepulveda
Joni Saylor Design Principal IBM	Our mission was transformation. We were working to shift the company culture. We found that MURAL as a tool is an awesome way to bring whole teams, not just designers, into the work. Testimonial By Joni Saylor
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom

CUSTOMERS	TESTIMONIALS
Jen Moher Sepulveda Senior UX Designer Pearson	We needed more than a digital whiteboard. MURAL provided a structured way to keep the conversation going. Ultimately, we were able to generate, explore, and engage with more ideas than would otherwise be possible in a short period of time. Testimonial By Jen Moher Sepulveda
Joni Saylor Design Principal IBM	Our mission was transformation. We were working to shift the company culture. We found that MURAL as a tool is an awesome way to bring whole teams, not just designers, into the work. Testimonial By Joni Saylor
Daniel Ransom Instructional Services Librarian California College of the Arts	A big part of why MURAL got adopted quickly by our faculty and embraced is the critique. Whether they’re in fine arts or design, students are bringing in examples of their work and faculty and other students are providing commentary and feedback. This is public. It happens live and is interactive. ...MURAL is very well set up for this. It’s essentially natural in MURAL to do a very similar thing in a digital environment. Testimonial By Daniel Ransom

Hewlett Packard Enterprise (HPE) - Information Technology And Services

HPE used Mural and the LUMA System to improve customer centricity. They saved 600 hours of post-meeting synthesis time and 800 hours of meeting time per year. This led to cost savings of over $150,00...0 annually. HPE trained 300+ practitioners and 40+ leaders to enhance collaboration and innovation.

Intuit - Financial Services

Intuit used a digital service blueprint to improve customer experience. They reduced support hours and improved service design. Teams collaborated remotely, saving travel time. The process is now rep...eatable across the company.

Jacobs

Jacobs used Mural to create a virtual team headquarters. This helped them in their Focus 2023 initiative. Mural allowed them to collaborate from anywhere. They used Mural for engaging meetings and wo...rkshops. Mural's templates made meetings more efficient.

SAP SE - Computer Software

SAP SE used Mural and Microsoft Teams to improve collaboration in a hybrid work environment. This integration helped SAP reduce its carbon emissions by 1.9 million kg. The company expanded Mural usag...e to over 30,000 licenses, enhancing remote teamwork and decision-making. SAP's efficiency improved by 10% with these tools.

GitLab - Information Technology And Services

Mural helped GitLab, a fully remote company with over 1,500 employees in 65+ countries, improve cross-functional collaboration. GitLab needed a tool for product managers, designers, and other teams t...o brainstorm and organize ideas together. Mural provided an easy, visual platform for asynchronous work. This made meetings more productive and included more voices in the design process. GitLab chose Mural over other options for its user-friendly, accessible features.

Hewlett Packard Enterprise (HPE) - Information Technology And Services

Mural and the LUMA System helped HPE transform its culture to be more customer-focused. HPE used Mural’s digital canvas and LUMA’s design thinking methods to improve collaboration and innovation. The... new approach saved 600 hours of post-meeting synthesis and 800 hours of meeting time per year. HPE estimates over $150,000 in annual cost savings. Teams now work faster, break down silos, and deliver better customer experiences.

Welcome to the new Mural product experience

Frequently Asked Questions(FAQ)

for Mural

What is Mural?

Mural is a digital-first visual collaboration platform that is created to allow innovative teams to think and collaborate visually. It helps businesses plan, design, brainstorm, and analyze ideas and create custom workflows to streamline decision-making operations across teams. It helps the team to work together and visualize ideas.

It embraces visual collaboration to align teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation, enabling business teams in organizations to work effectively and collaborate seamlessly. The platform includes scheduling capabilities, which enable administrators to set timers for tasks, lock content, invite members and define role-based access, allowing members to view or edit specific sections of the whiteboard. MURAL includes a thinking canvas, which lets participants display ideas on a digital board using sticky notes, and organize information using lists, methods, frameworks, flowcharts, and diagrams to align duties and schedule tasks.

Key features include customizable templates, idea capture, mind maps, client discovery, post-meeting debriefs, timeframe recommendations, and more. MURAL supports integration with various third-party applications such as Jira, Slack, Dropbox, Google Calendar, Microsoft Teams, OneDrive and more.

What is Mural used for?

Mural is a Team Collaboration Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collaboration, Engagement Management and Workflow Management .