Home Collaboration and Productivity Team Collaboration Gusto

Gusto: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Gusto
Brand: Gusto
Rating: 4.67 (5539 reviews)

4.67 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(5539)

The All-In-One People Platform for Payroll, Benefits, HR

Gusto Overview

Gusto is a software platform for payroll and HR services. It simplifies employee management for small businesses.

Use Cases

Customers recommend Onboarding, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Gusto.

Other use cases:

Engagement Management
Sales Document Management
Contacts History
Compliance & Governance
Workflow Management
Payment Management
Competitive Intelligence

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Gusto.

Other priorities:

Enhance Customer Relationships
Improve ROI
Increase Sales & Revenue
Improve Brand Engagement
Improve Visibility
Enter New Markets Internationally Or Locally
Build Brand Awareness
Scale Best Practices

See all business priorities See less business priorities

Gusto Use-Cases and Business Priorities: Customer Satisfaction Data

Gusto works with different mediums / channels such as Phone Calls. and E-Mail.

Gusto's features include Personalization, Alerts: Popups & Notifications, Calculator, etc. and Gusto support capabilities include Email Support, Chat Support, Phone Support, etc. also Gusto analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I also love that Gusto sends employees an email on payday - a small touch with a big impact!..." Peer review by Heather E., HR Director, Entertainment

Gusto, Legalesign, Claromentis, Simpplr, Mural, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gusto

Top Industries

Computer Software
Accounting
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Gusto is popular in Computer Software, Accounting, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Gusto Customer wins, Customer success stories, Case studies

How does Gusto facilitate Onboarding?

Gusto provides a user-friendly platform for onboarding employees and managing payroll. The system facilitates a seamless employee onboarding experience by allowing for electronic document signing and integrates with various software like Xero and QuickBooks Online. However, the onboarding process may lack sufficient support for new users.

"...Gusto emails them and walks them through the onboarding process...." Peer review by Kit K., Owner, Medical Practice

Read Reviews

What solutions does Gusto provide for Helpdesk Management?

Gusto provides customer support via a helpdesk, phone, and email. Their US-based support team assists users with various payroll and HR functions, including setup, feature use, and resolving issues. While generally helpful and responsive, some users reported experiencing difficulties navigating the platform and suggested potential improvements to the helpdesk.

"...Usually you can find the answer from their help/support text, which is awesome...." Peer review by Verified Reviewer, Human Resources

Read Reviews

How efficiently Does Gusto manage your Sending & Publishing Communications?

The system sends email communications for various payroll and HR functions, including reminders for payroll submission, deposit confirmations, and new hire onboarding. It also provides automated tax filings and payments. The system lacks comprehensive onboarding resources to guide users on best practices and advanced features.

"...I love the emails they send with the tidbits of information and that there's an option to make donations straight from your paycheck. ...." Peer review by Katie W., ediscovery Specialist, Computer Software

Read Reviews

What solutions does Gusto provide for Engagement Management?

How does Gusto address your Sales Document Management Challenges?

Gusto assists with managing payroll, tracking time off, and updating employee information. It also allows employers to distribute documents requiring signatures and provides access to pay stubs and tax forms. The system has limitations regarding flexibility with contract worker arrangements and certain billing practices.

"...The quotes in the user interface are also a lot of fun. ...." Peer review by Becky Jewell L., Director of Customer Success, Internet

Read Reviews

11 buyers and buying teams have used Cuspera to assess how well Gusto solved their Team Collaboration needs. Cuspera uses 5539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Frequently Asked Questions(FAQ)

for Gusto

What is Gusto used for?

Gusto is a Team Collaboration Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Onboarding, Helpdesk Management and Sending & Publishing Communications .