Groove: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Groove
Brand: Groove
Rating: 4.63 (5061 reviews)

4.63 5

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(5061)

Product and Vendor News

Clari Wins Inc. 5000 Award for Fourth Consecutive Year, Leading the Future of Revenue AI - Yahoo Finance 19/08/2025
Clari Reaffirms Commitment to Open Ecosystem to Expand Enterprise ... 08/07/2025
Clari Unveils Industry First Offering: AI Agents Powered by Revenue Context 18/05/2025
Clari Named to Deloitte Technology Fast 500, Recognized as One of North Americas Fastest-Growing Technology Companies - Joplin Globe 08/12/2024

Customer stories

Product Business Settings

Groove is popular in Computer Software, Marketing And Advertising, and Information Services industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Email Marketing

Live Chat

Customer Data Platform

Conversion Rate Optimization

Groove Product Overview

Groove is the highest-rated sales engagement platform for Salesforce, ensuring consistently great sales execution. A demo can be requested today.

How satisfied the customers are with Groove use-cases

Reviews

"We thought we had found a good solution for reps who didn’t want to be working in Salesforce, but our sales team found Outreach to be too complicated." - Bart Johnson

"Groove enhances everything! Multi-step campaigns and pulling over contacts from Salesforce is a HUGE timesaver for our team." - Kim Gerlich

Groove Customer Insights, Testimonials and Case Studies

How does Groove facilitate Engagement Management?

Groove Engagement Management provides a centralized platform for managing customer interactions. It enables users to create and manage multi-step campaigns, schedule follow-up emails, track email engagement, and gain insights into customer behavior. Groove currently lacks the ability to filter out responded contacts for focused engagement with primary prospects.

"...Now, Marketing uses Groove to create shared email templates and for all event and campaign follow-up...." Sendoso Achieves 95% Adoption Across Go-to-Market Teams

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What makes Groove ideal for Communication Management?

Groove provides email tracking, templating, and scheduling capabilities, enabling users to monitor email engagement, streamline outreach, and automate communication. Groove also offers a predictive dialer and event calendar. However, Groove is less suitable for organizations with existing email tracking and templating capabilities.

"...Groove really makes it easier to track emails to and from the customer...." Peer review by Briana W.

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What solutions does Groove provide for Workflow Management?

Groove simplifies workflow management by integrating with email and Salesforce, allowing users to consolidate tasks and track engagement. It provides intuitive tools for setting up workflows, managing campaigns, and analyzing performance. Groove's customization options for customer success workflows are limited.

"...It helps me stay in a workflow and get a bunch of calls done at once without popping in and out of my CRM (Salesforce) and then back to Groove. ...." Peer review by Julia N., Account Executive, Government Administration

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What makes Groove ideal for Lead Engagement?

How does Groove facilitate Meeting Management?

Groove offers a robust meeting management system. It allows users to schedule meetings efficiently by integrating with various calendars and providing a "Schedule a meeting with me" feature. Groove also enables logging conversations in SalesForce and provides follow-up reminders. A limitation of the tool is the lack of support for scheduling meetings with more than two participants.

"...The calendar feature for "Schedule a meeting with me" is amazing alone...." Peer review by Verified Reviewer, Banking

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What is Groove?

Groove is a sales engagement software that drives efficiency at every stage of the sales process. The software is designed for the sales team of any business to do more productive sales.

Groove allows you to communicate with your accounts through automation tools, track results and make data- driven decisions for better productivity, more opportunities and greater revenue.

It features Email & Calendar Integration, Salesforce integration, Dialer, Custom Data collection, sales analytics, Account based sales and sales productivity tools. It also features Campaign Automation which provides insight into engagement analytics, collaboration and 100% lead coverage.

What is Groove used for?

Groove is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Workflow Management .

What are the top features of Groove?

Templates, Personalization and Recording are some of the top features of Groove.

Who uses Groove?

Groove is used by Computer Software, Marketing And Advertising and Information Services among other industries.

What are Groove alternatives?

GMass, Ebsta Revenue Intelligence, Autoklose and Mailshake are popular alternatives for Groove.

Where is Groove located?

Groove is headquartered at 1154 Sonora Court Sunnyvale, CA 94086.

15 buyers and buying teams have used Cuspera to assess how well Groove solved their Sales Engagement needs. Cuspera uses 5061 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS	TESTIMONIALS
Bart Johnson Director of User Engagement & Training Aquent	We thought we had found a good solution for reps who didn’t want to be working in Salesforce, but our sales team found Outreach to be too complicated. Testimonial By Bart Johnson
Kim Gerlich Sales Training Manager HotSchedules	Groove enhances everything! Multi-step campaigns and pulling over contacts from Salesforce is a HUGE timesaver for our team. Testimonial By Kim Gerlich
Bridgett Cherry CRM Manager Trader Interactive	They save hours per day previously spent trying to detangle some of the case dissociation that was going on. Testimonial By Bridgett Cherry

CUSTOMERS	TESTIMONIALS
Bart Johnson Director of User Engagement & Training Aquent	We thought we had found a good solution for reps who didn’t want to be working in Salesforce, but our sales team found Outreach to be too complicated. Testimonial By Bart Johnson
Kim Gerlich Sales Training Manager HotSchedules	Groove enhances everything! Multi-step campaigns and pulling over contacts from Salesforce is a HUGE timesaver for our team. Testimonial By Kim Gerlich
Bridgett Cherry CRM Manager Trader Interactive	They save hours per day previously spent trying to detangle some of the case dissociation that was going on. Testimonial By Bridgett Cherry