Groove: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Groove
Brand: Groove
Rating: 4.63 (5061 reviews)

4.63 5

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(5061)

Sales engagement software that drives efficiency at every stage of the sales process

AI Powered

App Partner

Groove Overview

Groove is the highest-rated sales engagement platform for Salesforce, ensuring consistently great sales execution. A demo can be requested today.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Groove.

Other use cases:

Lead Engagement
Meeting Management
Helpdesk Management
Collaboration
Knowledge Management
Training & Onboarding
Account Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Groove.

Other priorities:

Enhance Customer Relationships
Improve ROI
Improve Internal Communications
Improve Visibility
Launch New Products
Grow Market Share
Scale Best Practices
Improve Efficiency
Establish Thought Leadership

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Groove Use-Cases and Business Priorities: Customer Satisfaction Data

Groove works with different mediums / channels such as E-Mail. and Phone Calls.

Groove's features include Templates, Personalization, Recording, etc. and Groove support capabilities include Email Support, AI Powered, Phone Support, etc. also Groove analytics capabilities include Analytics, and Custom Reports.

Reviews

"I am administering Groove in 10% of the time that it took me to manage Outreach." - Hannah Duncan

Groove, Yesware, Ebsta, Mixmax, Saleshandy, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Groove

Top Industries

Computer Software
Marketing and Advertising
Information Services

Popular in

Mid Market
Small Business
Enterprise

Groove is popular in Computer Software, Marketing And Advertising, and Information Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Groove Use Cases

What Are the key features of Groove for Engagement Management?

Groove Engagement Management provides a centralized platform for managing customer interactions. It enables users to create and manage multi-step campaigns, schedule follow-up emails, track email engagement, and gain insights into customer behavior. Groove currently lacks the ability to filter out responded contacts for focused engagement with primary prospects.

"...Zego is a mobile-centric engagement platform for property managers and residents...." Case Study Zego

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How does Groove address your Communication Management Challenges?

Groove provides email tracking, templating, and scheduling capabilities, enabling users to monitor email engagement, streamline outreach, and automate communication. Groove also offers a predictive dialer and event calendar. However, Groove is less suitable for organizations with existing email tracking and templating capabilities.

"...Templates make my job easier to send out more emails than I could manually...." Peer review by Domenico Di Cicco, Sales Development Representative, Omada Health

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How efficiently Does Groove manage your Workflow Management?

Groove simplifies workflow management by integrating with email and Salesforce, allowing users to consolidate tasks and track engagement. It provides intuitive tools for setting up workflows, managing campaigns, and analyzing performance. Groove's customization options for customer success workflows are limited.

"...Groove is helping me solve email tracking and workflow efficiency...." Peer review by User

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How can Groove enhance your Lead Engagement process?

How can Groove optimize your Meeting Management Workflow?

Groove offers a robust meeting management system. It allows users to schedule meetings efficiently by integrating with various calendars and providing a "Schedule a meeting with me" feature. Groove also enables logging conversations in SalesForce and provides follow-up reminders. A limitation of the tool is the lack of support for scheduling meetings with more than two participants.

"...Empower sales contacts to choose the best time for them with a customizable online meeting scheduler added straight from your email...." Book More Meetings With Online Scheduler

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47+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well Groove solved their Sales Engagement needs. Cuspera uses 5061 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Hannah Duncan Revenue Operations Manager Popular Pays	I am administering Groove in 10% of the time that it took me to manage Outreach. Testimonial By Hannah Duncan
Bridgett Cherry CRM Manager Trader Interactive	They save hours per day previously spent trying to detangle some of the case dissociation that was going on. Testimonial By Bridgett Cherry
Greg Larsen VP of Revenue Operations Lingotek	For every Flow, we’re using Groove to A/B test subject lines and CTAs to determine what’s getting traction with certain demographics. Testimonial By Greg Larsen

CUSTOMERS	TESTIMONIALS
Hannah Duncan Revenue Operations Manager Popular Pays	I am administering Groove in 10% of the time that it took me to manage Outreach. Testimonial By Hannah Duncan
Bridgett Cherry CRM Manager Trader Interactive	They save hours per day previously spent trying to detangle some of the case dissociation that was going on. Testimonial By Bridgett Cherry
Greg Larsen VP of Revenue Operations Lingotek	For every Flow, we’re using Groove to A/B test subject lines and CTAs to determine what’s getting traction with certain demographics. Testimonial By Greg Larsen

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Lingotek Information Services	Information Services	Case Study Lingotek Lingotek Drives $3 Million in Pipeline in 90 Days with Groove Read More
Trader Interactive Marketing and Advertising	Marketing and Advertising	Case Study Trader Interactive Driving Efficiency Across the Board at Trader Interactive Read More
Aquent Human Resources	Human Resources	Case Study Aquent Aquent Improves Sales Tracking, Productivity, and Outcomes with Groove Read More

Frequently Asked Questions(FAQ)

for Groove

What is Groove?

Groove is a sales engagement software that drives efficiency at every stage of the sales process. The software is designed for the sales team of any business to do more productive sales.

Groove allows you to communicate with your accounts through automation tools, track results and make data- driven decisions for better productivity, more opportunities and greater revenue.

It features Email & Calendar Integration, Salesforce integration, Dialer, Custom Data collection, sales analytics, Account based sales and sales productivity tools. It also features Campaign Automation which provides insight into engagement analytics, collaboration and 100% lead coverage.

What is Groove used for?

Groove is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Workflow Management .