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HaloITSM: Reviews, Testimonials and Expert Opinions
(531)Intuitive ITSM Software to deliver ITIL-aligned service
Top 18 HaloITSM Alternatives
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
SupportBee
Ticketing System for High Touch Customer Service
SupportBee and HaloITSM both offer help desk solutions, but they cater to different organizational needs. SupportBee excels in knowledge management and customer engagement with a focus on analytics and security. It serves large enterprises, particularly in IT services and marketing sectors. HaloITSM, conversely, is preferred for its strong helpdesk management features, benefiting a broader range of businesses, especially in telecommunications and healthcare. With robust reporting tools, HaloITSM attracts a diverse user base. Each product's operational and industry focus guides potential users in selecting the right fit. ...
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
Re:amaze excels in customer and engagement management, supporting diverse communication channels with strong analytics, while serving large enterprises primarily in the education sector. HaloITSM focuses on streamlined helpdesk and workflow management, catering to industries like IT and healthcare, with 24/7 support tailored for smaller to mid-sized enterprises. ...
Adobe Workfront
Work Management Built for the Enterprise - to connect, collaborate and execute on complex workflows
Adobe Workfront is an Online Work Management Software that connects strategy to delivery, integrating people and data across the enterprise, and manages work from start to finish for the delivery of measurable outcomes, all in one collaborative platform. It helps teams work the way they want with support for multiple methodologies and integrations with their favorite tools. ...
It provides a system of record for coordinating work across organizations, giving executives real-time insight into programs, projects, people, resources, and work. A single view of work streamlines intake and demand management with automated workflows, custom forms, and reporting. Decisioning dashboards and reports help accurately prioritize work and allocate resources.
Key features include connecting strategy to delivery, keeping teams and work aligned, strategically planning work, resource management, configurable dashboards, and native integrations, and more.
Nuance
Nuance - PDF, Customer Service, HIM, and Speech Recognition ...
Nuance omni-channel customer engagement is an intelligent customer engagement software solution for productivity and innovation teams to reduce costs and increase revenue, engage effectively with the customers. ...
It helps customers find answers quickly. The agent-assisted interactions deliver personalized, relevant, engaged and secured information for customers via livechat, virtual assistant, mobile and web.
It uses AI and Nuance Natural Language Understanding (NLU) technology.
Orangescrum
#1 Project and Task Management Software to drive customer and internal projects
Orangescrum is an all-in-one Project Management Software designed to help teams and organizations of all sizes. Streamline their project workflows, collaborate effectively, and achieve project success. ...
Orangescrum has project planning capabilities of milestone/task group tracking, task status tracking, priority setting, document sharing, timeline mapping and Invoice management. It has integrated with Slack, Google Drive, Google Calendar, Dropbox, Zoom, Zapier, SSO and Github and in addition to its inbuilt in-app chat and mobile apps for collaboration on the go.
Orangescrum has a cloud, cloud self-hosted and Open Source Enterprise editions with multiple features. In the cloud edition, there are so many advantages like no installation required, integration with favorite apps, scalability and regular upgrades, unlimited projects and tasks, 24X7 online help (helpdesk, forums, and videos), mobile-enabled project management (iOS and Android)
