HaloITSM Overview
HaloITSM transforms enterprise service management by integrating IT operations, customer service, and project management into a unified platform. It offers ITIL-aligned incident and problem management, enhanced by industry-leading AI, to minimize IT errors and expedite resolutions. Its analytics capabilities provide insights that align IT delivery with business needs. HaloITSM supports diverse sectors, including healthcare and finance, ensuring tailored solutions for specific industry challenges. The platform is trusted by over 100,000 users globally, demonstrating its reliability and effectiveness in optimizing service delivery. HaloITSM's comprehensive approach allows businesses to streamline workflows and improve service quality across all operations.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using HaloITSM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using HaloITSM.
HaloITSM Use-Cases and Business Priorities: Customer Satisfaction Data
HaloITSM's features include Ticketing, and Dashboard. and HaloITSM support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also HaloITSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We started looking for a new help desk software towards the end of 2012...." Peer review by Steve Roberts, Decision Maker, Premia Solutions Limited
Peer review evidence (same sources as the product rating summary)
"...Customisation and branding is easy to do and the help and support from day 1 has been excellent . ...." Peer review by Andy S., Operations Manager, Information Technology and Services
"...Automation of workflows and centralising communications has never been easier...." Features
"...Work together using HaloITSM s collaboration tools to stay connected, keep to deadlines, and manage projects effectively. ..." Features
HaloITSM, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
Popular Business Setting
for HaloITSM
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Telecommunications
Popular in
- Small Business
- Mid Market
- Enterprise
HaloITSM is popular in Information Technology And Services, Hospital & Health Care, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.
HaloITSM Customer wins, Customer success stories, Case studies
How can HaloITSM enhance your Helpdesk Management process?
What makes HaloITSM ideal for Workflow Management?
8 buyers and buying teams have used Cuspera to assess how well HaloITSM solved their Help Desk needs. Cuspera uses 531 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Chatbot and Live Chat - Tech Talk with Excalibur Data Systems
Frequently Asked Questions(FAQ)
for HaloITSM
What is HaloITSM?
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows.
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
What is HaloITSM used for?
What are the top features of HaloITSM?
Who uses HaloITSM?
What are HaloITSM alternatives?
Where is HaloITSM located?
Peers used HaloITSM for helpdesk management and workflow management
HaloITSM Competitors
HaloITSM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for HaloITSM
Overall Risk Meter
Top Failure Risks for HaloITSM
Halo Service Solutions Ltd. News
Halo and UST Forge Partnership to Drive Enterprise Service Management
Halo has partnered with UST to integrate its enterprise service management platform into UST's global services portfolio. This collaboration aims to enhance service management capabilities for enterprises, offering improved operational efficiency and faster ROI. UST will provide implementation and advisory services to support the deployment of Halo's platform across multinational environments.
UST Expands Its Global Enterprise Platform Portfolio with Halo Partnership
Halo partners with UST to offer its enterprise service management platform globally. UST will leverage its expertise in technology consulting and managed services to help organizations adopt and scale Halo's platform, enhancing digital transformation efforts. The collaboration aims to provide faster deployment and improved returns on service management investments.
UST and Halo Bet on Integration to Disrupt the Enterprise Service ...
UST and Halo have formed a global partnership, with UST becoming a reseller and implementation partner for Halo's Enterprise Service Management platform. This alliance aims to offer a cost-effective alternative to dominant players like ServiceNow, focusing on usability and comprehensive licensing. UST will leverage its global presence to deliver Halo's platform, enhancing digital transformation for enterprise clients.
UST and Halo Forge Alliance to Redefine Enterprise-Wide Operations
UST and Halo have formed a strategic partnership to offer Halo's enterprise service management platform to UST's Global 1000 clients. This collaboration aims to modernize enterprise operations beyond IT, leveraging Halo's flexible platform and UST's implementation expertise. The partnership targets operational efficiency and enterprise-wide service management, providing a competitive alternative to existing market leaders.
Halo Service Solutions Ltd. Profile
Company Name
Halo Service Solutions Ltd.
Company Website
https://usehalo.com/HQ Location
2 Market Place, Stowmarket, Suffolk IP14 1DP, GB
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