Heap: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Heap
Brand: Heap
Rating: 4.4 (4230 reviews)

4.4 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4230)

Product Analytics software providing actionable insights and conversion Rate Optimization

Heap Overview

Heap is a digital insights platform that reveals all user actions on a site. Unknown unknowns are uncovered, unlike with other tools.

Use Cases

Customers recommend Engagement Management, Funnel Analysis, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Heap.

Other use cases:

Social Media Management
Onboarding
Product Marketing
Helpdesk Management
Workflow Management
Campaign Management
Digital Marketing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Heap.

Other priorities:

Launch New Products
Scale Best Practices
Increase Sales & Revenue
Improve ROI
Improve Digital And Social Presence
Improve Brand Engagement
Improve Efficiency
Increase Customer Life Time Value

See all business priorities See less business priorities

Heap Use-Cases and Business Priorities: Customer Satisfaction Data

Heap works with different mediums / channels such as Website. and Social Media.

Heap's features include Dashboard, Personalization, Recording, etc. and Heap support capabilities include Email Support, Chat Support, Phone Support, etc. also Heap analytics capabilities include Analytics, and Custom Reports.

Reviews

"It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back." - Davis Godbout

Heap, Amplitude Analytics, Gainsight PX, Smartlook, Mouseflow, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Heap

Top Industries

Retail
Food & Beverages
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Heap is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Heap Use Cases

How can Heap enhance your Engagement Management process?

Heap Engagement Management captures every user interaction on web and iOS applications without requiring code. It helps businesses track, analyze, and visualize user engagement to make data-driven decisions. Heap allows retroactive analysis of custom engagements by automatically applying defined events to all historical application data. Limitations include difficulties in searching, filtering, and analyzing session duration and event counts for effective engagement analysis.

"...Heap has given our company powerful adoption and engagement data...." Peer review by Zach N.

Read Reviews

How can Heap enhance your Funnel Analysis process?

How does Heap address your Products & Pricelist Management Challenges?

Heap enables product managers to tag and measure product usage retroactively. This data allows product managers to identify user segments and make data-driven decisions. Heap's ease of use enables product managers, engineers, and other teams to explore data and improve product performance.

"...Heap Heap is a tool that may be best summed up from a quote on its site from one of their users: "To me, Heap is to Product Managers what Google Analytics is to Marketers...." Autofill code from Messages makes two-factor authentication easier on Android - 9to5Google plus 2 more

Read Reviews

What solutions does Heap provide for Onboarding?

49+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Heap solved their Conversion Rate Optimization needs. Cuspera uses 4230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Davis Godbout Senior Product Manager Splunk	It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. Testimonial By Davis Godbout
Gireesh Subramanian Director of Product Management Freshworks	We were able to increase adoption of templates by 20% by making the feature more discoverable and making tweaks. Heap data was at the core of this. From a business perspective, our customers are now more productive and have more time. Testimonial By Gireesh Subramanian
Alan D’Souza Director of Product Analytics LendingClub	We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. Testimonial By Alan D’Souza

CUSTOMERS	TESTIMONIALS
Davis Godbout Senior Product Manager Splunk	It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. Testimonial By Davis Godbout
Gireesh Subramanian Director of Product Management Freshworks	We were able to increase adoption of templates by 20% by making the feature more discoverable and making tweaks. Heap data was at the core of this. From a business perspective, our customers are now more productive and have more time. Testimonial By Gireesh Subramanian
Alan D’Souza Director of Product Analytics LendingClub	We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. Testimonial By Alan D’Souza

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Sur La Table Retail	Retail	Case Study Sur La Table Learn how Heap helped Sur La Table increase product page views by 12% and overall conversion rate by 6% Read More
ThirdLove Apparel & Fashion	Apparel & Fashion	Case Study ThirdLove Learn how Heap helped ThirdLove increase funnel completion rate by over 6% within a few months; 50% increase in mobile conversion; 15-20% engineering time savings Read More
Casper Retail	Retail	Case Study Casper Casper increases checkout rates 20% by moving off Google Analytics Read More

Video

What Is Heap?

Frequently Asked Questions(FAQ)

for Heap

What is Heap?

Heap helps Product Managers build digital products in a smarter way with data collection and structured processes. It helps understand users, make data-driven decisions and enhance digital experience. It helps to enhance customer relationships and launch better products.

It helps build digital products by helping to understand how people interact with the product, features used, and what user behaviors connect with long-term value. These experiences help to make the right decisions about the product.

It is used to run endless experiments in the product, test new features, make changes, fix problems, and innovate on solutions. It also justifies the value of metrics and effectiveness obtained to the business and is an endless source of answers about the product.

What is Heap used for?

Heap is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Funnel Analysis and Products & Pricelist Management .