Help Scout Overview
Help Scout's shared inbox, help center, and live chat software streamline customer communication management. Teams are equipped with essential tools for efficient service.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Help Scout.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Help Scout.
Help Scout Use-Cases and Business Priorities: Customer Satisfaction Data
Help Scout works with different mediums / channels such as E-Mail. Chat. Website etc.
Help Scout's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Help Scout support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Help Scout analytics capabilities include Custom Reports, and Analytics.
Reviews
"The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them" - Chandler Perog
Help Scout, Freshservice, Kayako, SolarWinds Service Desk, Teamsupport, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Help Scout
Top Industries
- Computer Software
- Health, Wellness and Fitness
- Media Production
Popular in
- Small Business
- Mid Market
- Enterprise
Help Scout is popular in Computer Software, Health, Wellness And Fitness, and Media Production and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Help Scout Use Cases
How does Help Scout address your Helpdesk Management Challenges?
How does Help Scout address your Workflow Management Challenges?
How can Help Scout enhance your Engagement Management process?
What Are the key features of Help Scout for Knowledge Management?
What Are the key features of Help Scout for Communication Management?
38+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Help Scout solved their Help Desk needs. Cuspera uses 3641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them Testimonial By Chandler Perog |
|
Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, Testimonial By Ramin Sabour |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chandler Perog Chief Operating Officer Brain.fm |
The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them Testimonial By Chandler Perog |
|
Ramin Sabour Co-founder RealtyNinja |
Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, Testimonial By Ramin Sabour |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Media Production
|
Media Production |
Case Study RealtyNinjaRead More |
|
Media Production
|
Media Production |
Case Study RealtyNinjaRead More |
|
Media Production
|
Media Production |
Case Study RealtyNinjaRead More |
Video
Help Scout's Beacon Widget
Frequently Asked Questions(FAQ)
for Help Scout
What is Help Scout?
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction.
Help Scout provides an email-based customer support platform, a knowledge base tool, and an embeddable search or contact widget for customer service professionals. It leverages automation to move fast, providing customers a helpful experience.
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
What is Help Scout used for?
What are the top features of Help Scout?
Who uses Help Scout?
What are Help Scout alternatives?
Where is Help Scout located?
Peers used Help Scout for helpdesk management and workflow management
Help Scout Competitors
Help Scout Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (321) |
| Analytics | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (321) |
| Analytics | Read Reviews (57) |
Help Scout Integrations
Help Scout integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Help Scout
Overall Risk Meter
Top Failure Risks for Help Scout
Help Scout News
Help Scout Joins the Shopify Plus Certified App Program - Business Wire
Help Scout has joined the Shopify Plus Certified App Program, enhancing its integration capabilities with Shopify's platform.
Help Scout Profile
Company Name
Help Scout
Company Website
https://www.helpscout.com/HQ Location
100 City Hall Plaza, 5th Floor, Boston, MA 02108, US
Employees
101-250
Social
Financials
SERIES B
Get a personalised risk report for Help Scout
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Help Scout may get in touch with you regarding your request.
Request Custom Quote
Help Scout will get in touch with you regarding your request.