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Top 39 Help Scout Alternatives : 2025
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Agiloft Contract Management Suite
Automates the workflows associated with initiating, executing, and monitoring contractual agreements
Agiloft Contract Management Suite is an adaptable and rapidly deployed enterprise software for Contract and Commerce Lifecycle Management. It helps to improve ROI and enhance customer relationships. ...
Agiloft automates the workflows by initiating, executing, and monitoring contractual agreements. Implementing a contract management system helps companies in purchase savings, enables more efficient sales cycles and drastically lowers compliance risk.
Agiloft's CLM comes with fully customizable functionality for buy and sell-side contract management including repository and templates, clause library, flexible approval workflows, built-in AI, security and compliance safeguards, automated notifications and seamless integration with existing systems.
NABD
Multi-Channel Customer Support Software and Help Desk ...
Help Scout excels in supporting large enterprises with extensive helpdesk and workflow management features, offering robust 24/7 support. NABD caters to enterprises with basic helpdesk capabilities and is strong in knowledge and customer case management, primarily supporting through social media and mobile channels. Help Scout is suitable for those needing comprehensive customer engagement and feedback tools, while NABD focuses on efficiency enhancement and market growth. ...
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
LiveAgent
Help Desk & Live Chat Software
LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others. ...
LiveAgent provides Helpdesk support through various channels such as Mails, Live Chat, Call Center, Social Media and Knowledge base for customer self help. Some of the main features of LiveAgent include Slack notifications for ticket details, chat and broadcast messages through Viber, and a Universal Inbox for viewing and responding to tickets from all channels.
Ticket status can be viewed from a single dashboard, Hybrid ticketing enables communication to the customer across different channels with the same ticket.
Remote Support
SCCM for Your Service Desk | Remote Support ... - Cireson
Help Scout and Remote Support are both strong players in the help desk category, though they cater to slightly different operational needs and user profiles. Help Scout excels in user engagement and communication, making it ideal for large companies looking to enhance customer relationships. Remote Support is robust in collaboration and security features, appealing more to mid-market and smaller enterprises. Both products offer comprehensive vendor support options, but each has its unique strengths that align better with specific business objectives. ...
Smith.ai
Generate sales and increase engagement with traffic
Smith.ai offers 24/7 customer engagement with live North America-based agents. AI and human intelligence are combined to capture and convert more leads.
Teamwork
Work and project management software that lets to work way, so can focus on delivering results
Teamwork is the all-in-one project management software that allows to easily manage the projects from start to finish. It helps to get organized, customize the workflow and manage complex projects. ...
Teamwork helps to Collaborate with colleagues, clients and contractors, free up time for value-added tasks, keep track of projects and teams to hit deadlines, and more.
Teamwork offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. It manages and optimizes team resources with workload, scale high-performance processes with project templates, create tasks and sub-tasks to break down the workload, simplify client collaboration and review processes by giving clients controlled access to Teamwork and many more.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
Deskpro
Helpdesk Software | Cloud or Self-Hosted, On ...
Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support. ...
Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.
Nintex Promapp
How Nintex Promapp works - Nintex Promapp
Nintex-promapp is used for business process mapping, aiding teams in workload management. Processes are understood and improved through its software.
xMatters
Digital Service Availability | Fast, Automated ...
xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.
freshdesk
Omnichannel Customer support software
Freshdesk and Help Scout are both prominent tools in the helpdesk category, but they cater to different user needs. Freshdesk is ideal for large enterprises seeking extensive integration capabilities and comprehensive vendor support. On the other hand, Help Scout suits smaller teams aiming to enhance customer relationships with focused support functions. Both offer essential features, but each aligns differently with operational and strategic goals, making Freshdesk more suited for large-scale operations and Help Scout a better match for smaller, relationship-focused enterprises. ...
OTRS
Ticket System and Helpdesk Software | OTRS
Help Scout and OTRS both excel in the Help Desk category but cater to different market needs. Help Scout primarily supports large enterprises, offering robust customer interaction management and extensive data integration features, emphasizing customer acquisition and relationship enhancement. OTRS is more suited for small to mid-market companies, providing efficient tools for knowledge management and risk management, focusing on process optimization and scaling best practices. Each product offers tailored support and channels, aligning with the operational workflows of their respective user segments. ...
Mojo Helpdesk
Help Desk Software and Ticket Tracking
Help Scout and Mojo Helpdesk both deliver key help desk functionalities but cater to different user needs. Help Scout is well-suited for large enterprises with a focus on comprehensive customer management and analytics, while Mojo Helpdesk is tailored to smaller enterprises and educational institutions with an emphasis on ease of use and essential helpdesk functions. Both offer varied support options to cater to their respective user bases. ...
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Zoho Desk
Customer Service Software for Context-Aware ...
Help Scout and Zoho Desk both serve as help desk solutions, but they cater to different user needs. Help Scout supports communication and collaboration and excels in large enterprise environments. Zoho Desk provides extensive workflow and helpdesk management capabilities, appealing to a wide range of industries, including IT services. Businesses should choose based on their specific operational needs and the size of their workforce. ...
Kustomer
Customer Service Software Reimagined
Help Scout and Kustomer are both robust help desk solutions catering to enterprises with varied priorities. Help Scout excels in helpdesk and workflow management, making it ideal for enhancing customer relationships and managing intricate internal communications. Kustomer, with its strong focus on engagement management and advertisements, aids businesses in customer acquisition and revenue growth. Help Scout is well-suited for industries like computer software and media production, whereas Kustomer fits well within retail and food services. Considering vendor support, Help Scout offers extensive 24/7 assistance, while Kustomer's support is more versatile, catering to smaller enterprises with fewer demands. ...
Clientsuccess
ClientSuccess: Customer Success Management Software
ClientSuccess is the top-rated CSM software for reducing churn and increasing customer revenue. It is noted for its ease of use and quick implementation.
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
SysAid
ITSM, Service Desk & Help Desk Software with ...
Help Scout and SysAid offer robust help desk solutions, each catering to distinct business needs. Help Scout excels in customer engagement and extensive support options, fitting large enterprises and media-focused industries. SysAid shines in scaling practices and integration, making it ideal for IT and educational sectors needing comprehensive workflow management. ...
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service and Help Scout both serve as help desk solutions but cater to different operational scales and industry needs. Zendesk For Service excels in robust integration and enterprise-level customization, while Help Scout provides a more personalized engagement with strong onboarding support. This evaluation allows businesses to identify which tool aligns better with their specific operational workflows and strategic ambitions. ...
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
GoTo Resolve
Experience smarter, faster, easier-than-ever IT management and support
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift excels in customer feedback and engagement management, offering AI-powered features and robust integration. It suits enterprises in IT and software sectors aiming to enhance customer ties and improve efficiency. Help Scout, on the other hand, shines in helpdesk and workflow management, offering strong customization and collaborative tools. It's tailored for large enterprises in software and media, focusing on customer acquisition and internal communications improvement. ...
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud and Help Scout serve the Help Desk market with distinct strengths. Salesforce Service Cloud excels in integration and communication channels, appealing to enterprise-level needs, while Help Scout targets smaller teams with streamlined management features. Businesses seeking robust, data-driven support might prefer Salesforce, whereas those valuing collaboration and ease of use may find Help Scout more aligned with their needs. ...
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is an email ticketing software that helps to collaborate team on customer support. It helps to improve customer satisfaction. SupportBee’s support ticket system enables teams to ...
SupportBee features for effective customer collaboration include a cloud-based shared inbox offering the team a frictionless way to collaborate by assigning tickets to teams and agents, team messaging tools, and a knowledge base to provide customers with easy access to self-service options and customer portal that provides a web portal for customers to send, manage and track the progress of their support requests.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
Help Scout focuses on customer relationship enhancement and communication management, fitting well with large enterprises and specialized industries like health and wellness. On the other hand, ServiceNow offers extensive workflow management and integration benefits, attracting small to mid-market segments across various sectors, especially IT and services. Both platforms cater to specific business goals, with Help Scout excelling in customer engagement and ServiceNow in operational scalability. ...
ConnectWise Manage
Business Management Software | ConnectWise Manage Business ...
Help Scout and ConnectWise Manage offer robust help desk solutions but cater to distinct needs. Help Scout excels in customer engagement with a focus on communication and large enterprise scalability in industries like software and media. ConnectWise Manage supports comprehensive sales and contract workflows, ideal for large IT sectors aiming for revenue growth. Both provide strong vendor support, though Help Scout is favored for its ease of training, while ConnectWise leads with its vast integration capabilities. ...
OneDesk
Project Management and Helpdesk Software
OneDesk is helpdesk and project management software as a service on a single platform.
Jira Service Management
flexible, collaborative ITSM solution...
Help Scout excels in comprehensive helpdesk management and robust integration capabilities, catering primarily to large enterprises and industries like computer software and health and wellness. Its strong 24/7 support makes it highly accessible and convenient for users across various sectors. Jira Service Management, while offering significant helpdesk and workflow functionalities, leans more towards smaller collaborative environments, with a focus on enhancing customer relations and improving internal communications. Its support offerings are more limited, although 24/7 support is present, and it appeals to a varied customer base. ...
