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Top 16 Helpspot Alternatives
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Giva
Cloud Customer Service Software | Giva
Helpspot and Giva both serve as robust Help Desk solutions, catering to diverse operational needs. Helpspot excels in streamlining helpdesk and customer feedback management, favoring large enterprises in IT and Education with its detailed analytics and integrations. Giva, on the other hand, shines with enhanced capabilities in customer satisfaction measurement and ROI improvement, targeted at Mid Market and healthcare industries. The choice largely depends on aligning product features with specific industry demands and customer segments. ...
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace and Helpspot both offer comprehensive helpdesk solutions, but each has its distinct strengths. Helprace excels in customer feedback and engagement with a strong focus on support channels, making it ideal for internet and software industries. Helpspot shines with its extensive helpdesk management and robust reporting features, serving a diverse range of industries including IT and education. Understanding these differences can guide businesses to the right choice for their operational priorities. ...
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk and HelpSpot both offer robust helpdesk solutions with different emphases. SolarWinds focuses on comprehensive workflow management and extensive integration capabilities, making it ideal for larger enterprises needing customization. HelpSpot, however, is well-suited for smaller businesses that prioritize ease of use in managing helpdesk tasks and customer feedback. Both products offer solid vendor support, but SolarWinds stands out with 24/7 availability, catering to complex operational needs. Each serves distinct customer segments, with SolarWinds appealing mainly to enterprises, whereas HelpSpot serves a mix of small to large organizations. ...
Zoom Virtual Agent
Deliver intelligent support with conversational AI
Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth. ...
Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.
Help Desk Essentials Pack
Help Desk Ticketing, Asset Management, and Remote Support ...
Helpspot and Help Desk Essentials Pack both offer robust help desk management capabilities. Helpspot is tailored more for larger enterprises across various industries, providing extensive support and analytics features, aligning with customer satisfaction and communication goals. Help Desk Essentials Pack is more suitable for smaller businesses, with a strong emphasis on efficiency and workflow management, providing pivotal tracking and integration capabilities. ...
EvantoDesk
EvantoDesk Simple Help Desk and Customer Service ...
Helpspot is a versatile help desk solution catering to a wide range of industries, from Information Technology to Education, and supports large enterprises and smaller businesses alike. It offers robust capabilities in helpdesk management, knowledge management, and workflow management, enhancing customer relationships while improving internal communications. EvantoDesk, on the other hand, focuses on knowledge management and collaboration, with a strong presence in Food & Beverages and Marketing. It supports large enterprises and aids in building brand awareness and acquiring customers. Its customization and integration capabilities appeal to businesses prioritizing brand and customer growth. ...
