Helpspot Overview
Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Helpspot.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Helpspot.
Helpspot Use-Cases and Business Priorities: Customer Satisfaction Data
Helpspot works with different mediums / channels such as User Generated Content. Blogs. and E-Mail.
Helpspot's features include Ticketing, Feedback Surveys, Personalization, etc. and Helpspot support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Helpspot analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The funny thing is they hired someone to make their website/helpdesk experience look great, but never offered that same service to their customers.... ?..." Peer review by Clinton B., VP, Computer Software
Helpspot, Cayzu Help Desk, Helprace, Web+Center, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Helpspot
Top Industries
- Information Technology and Services
- Education
- Human Resources
Popular in
- Small Business
- Mid Market
- Large Enterprise
Helpspot is popular in Information Technology And Services, Education, and Human Resources and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on Helpspot Use Cases
How can Helpspot optimize your Helpdesk Management Workflow?
How can Helpspot optimize your Customer Feedback Management Workflow?
Why is Helpspot the best choice for Knowledge Management?
Why is Helpspot the best choice for Workflow Management?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Helpspot solved their Help Desk needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
HelpSpot Demo: Unleash Your Customer Support Superpowers!
Frequently Asked Questions(FAQ)
for Helpspot
What is Helpspot used for?
What are the top features of Helpspot?
Who uses Helpspot?
What are Helpspot alternatives?
Peers used Helpspot for helpdesk management and customer feedback management
Helpspot Competitors
Helpspot Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (95) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (95) |
Helpspot Integrations
Helpspot integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Helpspot
Overall Risk Meter
Top Failure Risks for Helpspot
UserScape Profile
Company Name
UserScape
Company Website
https://userscape.com/HQ Location
Employees
NA
Financials
NA
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