Helpspot Overview

Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Helpspot.

Other use cases:

  • Workflow Management
  • Proposal & Quote Management
  • Customer Case Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Social Media Analytics
  • Coaching
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Helpspot.

Other priorities:

See all business priorities See less business priorities

Helpspot Use-Cases and Business Priorities: Customer Satisfaction Data

Helpspot works with different mediums / channels such as User Generated Content, Blogs, and E-Mail,

Helpspot's features include Ticketing, Feedback Surveys, Personalization, etc.

Reviews

"...I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow...." Peer review by User

Helpspot, Cayzu Help Desk, Helprace, Web+Center, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Helpspot

Top Industries

  • Information Technology and Services
  • Education
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Helpspot is popular in Information Technology And Services, Education, and Human Resources and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Helpspot Use Cases

What makes Helpspot ideal for Helpdesk Management?

How efficiently Does Helpspot manage your Customer Feedback Management?

What makes Helpspot ideal for Knowledge Management?

What Are the key features of Helpspot for Workflow Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Helpspot solved their Help Desk needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Video

HelpSpot Demo: Unleash Your Customer Support Superpowers!

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Frequently Asked Questions(FAQ)

for Helpspot

What is Helpspot used for?

Helpspot is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Customer Feedback Management and Knowledge Management .

What are the top features of Helpspot?

Ticketing, Feedback surveys and Personalization are some of the top features of Helpspot.

Who uses Helpspot?

Helpspot is used by Information Technology And Services, Education and Human Resources among other industries.

What are Helpspot alternatives?

Cayzu Help Desk, Helprace, Web+Center and Issuetrak are popular alternatives for Helpspot.
lightning

Peers used Helpspot for helpdesk management and customer feedback management

Helpspot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (8)
Custom Reports

4.34/5 ★

Read Reviews (95)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (8)
Custom Reports

4.34/5 ★

Read Reviews (95)

Software Failure Risk Guidance

?

for Helpspot

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpspot

UserScape Profile

Company Name

UserScape

Company Website

https://userscape.com/

HQ Location

Employees

NA

Financials

NA