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Hiver: Reviews, Testimonials and Expert Opinions
(1567)Hiver™ | Shared Inbox Collaboration | Team Email Management
Top 17 Hiver Alternatives
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
Service Creatio
An intelligent full-cycle service management platform
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management. ...
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Teamwork
Work and project management software that lets to work way, so can focus on delivering results
Teamwork is the all-in-one project management software that allows to easily manage the projects from start to finish. It helps to get organized, customize the workflow and manage complex projects. ...
Teamwork helps to Collaborate with colleagues, clients and contractors, free up time for value-added tasks, keep track of projects and teams to hit deadlines, and more.
Teamwork offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. It manages and optimizes team resources with workload, scale high-performance processes with project templates, create tasks and sub-tasks to break down the workload, simplify client collaboration and review processes by giving clients controlled access to Teamwork and many more.
Zoho Recruit
Applicant Tracking System (ATS) and recruitment software
Zoho Recruit is a cloud-based recruitment management platform and applicant tracking system that is designed for the modern workforce to hire more qualified candidates faster. It is created for small startups and medium-sized companies. It provides its users with powerful tools that can help them publish job openings, source candidates, assess resumes, as well as manage interviews. ...
It provides options like finding candidates' clients, regular activities, contacts, and much more to its users. It allows recruiters to track and view candidate information, hiring status, job vacancies, and notifications. It allows users to perform everything from one single place. It enables the user to work together without shuffling between the recruiting process management and emails and the applicant tracking system( ATS) all in one single place.
With Zoho Recruit, users can monitor the entire hiring process and it also assists in choosing the best possible talent for the firm. It boosts users' possibility of getting hired sooner and enables recruiters to do definitive recruiting. It provides a mobile application for both iOS and Android to ensure the smooth functioning of all of its features.
