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Hiver: Use-Cases, Insights and Reviews | 2024 Cuspera

4.55 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1567)

Hiver™ | Shared Inbox Collaboration | Team Email Management

Hiver Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.

Other use cases:

Workflow Management
Customer Feedback Management
Groups Management
Engaging And Following Up
Customer Case Management
Training & Onboarding
Proposal & Quote Management

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Visibility
Increase Sales & Revenue
Improve Digital And Social Presence
Establish Thought Leadership

See all business priorities See less business priorities

Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Hiver works with different mediums / channels such as E-Mail.

Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Emails are a constant barrage and interruption to my workflow...." Peer review by Consultant

Hiver, Helprace, Gmelius, GrooveHQ, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hiver

Top Industries

Financial Services
Marketing and Advertising
Internet

Popular in

Small Business
Mid Market
Enterprise

Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Hiver Use Cases

How can Hiver optimize your Collaboration Workflow?

Hiver facilitates team collaboration on shared email accounts. The tool streamlines communication and enables team members to work together on tasks related to shared inboxes. However, Hiver is limited to Gmail accounts.

"...Knowledge sharing ad collaborative email inboxes...." Peer review by Michael (MC) C., Marketing and Advertising

What solutions does Hiver provide for Helpdesk Management?

Hiver is a help desk management tool that integrates with Gmail, allowing teams to manage customer support and internal communication directly from their inboxes. It simplifies help desk operations by offering features such as shared mailboxes, thread splitting, and task assignment, making it efficient for lean teams. However, the help desk functionality has limitations in areas such as team collaboration and overall effectiveness.

"...That's when they decided to move to Hiver - a helpdesk that works inside Gmail...." This hospital now responds to patients' emails 50% faster and with lot more empathy

What solutions does Hiver provide for Communication Management?

Hiver helps manage incoming messages from multiple sources, allowing teams to track progress and assign tasks efficiently. Users can easily share emails and track their status, eliminating the need for constant forwarding. Hiver primarily focuses on email communication and lacks support for social media or text messaging.

"...Hiver helps you easily access, assign and track emails coming to your shared customer service account. ..." Deliver brilliant customer service from Gmail with Hiver

How does Hiver facilitate Workflow Management?

Hiver helps teams work together more effectively by organizing emails and assigning tasks. It helps teams collaborate across countries and ensures all team members are aware of work progress. Hiver only works in the Chrome browser.

"...Hiver completely transforms the way you manage your email workflow into shared inboxes...." Peer review by Lindsay Y, Digital Marketing

How can Hiver enhance your Customer Feedback Management process?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Kiwi.com Hospitality	Hospitality	CASE STUDY Kiwi.com Customer, Kiwi.com, achieved a 100% SLA success rate using Hiver's email management solution. Read More
Fishburners Non-Profit Organization Management	Non-Profit Organization Management	CASE STUDY Fishburners Fishburners improved communication efficiency using Hiver, enhancing member interaction and response times. Read More
Itgenius Computer Software	Computer Software	CASE STUDY Itgenius ITGenius, a computer software company, increased their customer support response time by 63% and improved agent productivity by 15% using Hiver's collaborative inbox solution. Read More

Video

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

Video Thumbnail

Frequently Asked Questions(FAQ)

for Hiver

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Helprace, Gmelius, GrooveHQ and Service Creatio are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.

lightning

Peers used Hiver for collaboration and helpdesk management

Hiver Competitors

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Hiver Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	3.96/5 ★ Read Reviews (45)
Custom Reports	3.95/5 ★ Read Reviews (173)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.96/5 ★ Read Reviews (45)
Custom Reports	3.95/5 ★ Read Reviews (173)

Hiver Integrations

Hiver integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.96/5 ★

Read Reviews (21)

Data Import

3.87/5 ★

Read Reviews (71)

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Software Failure Risk Guidance

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for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Financials

SERIES A