Hiver: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Hiver
Brand: Hiver
Rating: 4.55 (1567 reviews)

4.55 5

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(1567)

Hiver™ | Shared Inbox Collaboration | Team Email Management

Hiver Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.

Other use cases:

Workflow Management
Customer Feedback Management
Groups Management
Engaging And Following Up
Customer Case Management
Training & Onboarding
Proposal & Quote Management

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Visibility
Increase Sales & Revenue
Improve Digital And Social Presence
Establish Thought Leadership

See all business priorities See less business priorities

Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Hiver works with different mediums / channels such as E-Mail.

Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It allows me to send quick messages to colleagues so that they can see specific emails that I am working on...." Peer review by Jessie R, Pre-Award Coordinator

Hiver, Cayzu Help Desk, Service Creatio, VictorOps, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hiver

Top Industries

Financial Services
Marketing and Advertising
Internet

Popular in

Small Business
Mid Market
Enterprise

Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Hiver Use Cases

How efficiently Does Hiver manage your Collaboration?

Hiver facilitates team collaboration on shared email accounts. The tool streamlines communication and enables team members to work together on tasks related to shared inboxes. However, Hiver is limited to Gmail accounts.

"...Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs...." Peer review by Bryn S., Director of Operations, Information Technology and Services

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How does Hiver facilitate Helpdesk Management?

Hiver is a help desk management tool that integrates with Gmail, allowing teams to manage customer support and internal communication directly from their inboxes. It simplifies help desk operations by offering features such as shared mailboxes, thread splitting, and task assignment, making it efficient for lean teams. However, the help desk functionality has limitations in areas such as team collaboration and overall effectiveness.

"...Very helpful support staff as well...." Peer review by Gary W

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What solutions does Hiver provide for Communication Management?

Hiver helps manage incoming messages from multiple sources, allowing teams to track progress and assign tasks efficiently. Users can easily share emails and track their status, eliminating the need for constant forwarding. Hiver primarily focuses on email communication and lacks support for social media or text messaging.

"...We use automation for sending emails later and templates for emails that we send frequently...." Peer review by Administrator

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How efficiently Does Hiver manage your Workflow Management?

Hiver helps teams work together more effectively by organizing emails and assigning tasks. It helps teams collaborate across countries and ensures all team members are aware of work progress. Hiver only works in the Chrome browser.

"...Hiver completely transforms the way you manage your email workflow into shared inboxes...." Peer review by Lindsay Y, Digital Marketing

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What solutions does Hiver provide for Customer Feedback Management?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY Cohere Health

Hiver helped Cohere Health manage and analyze client email conversations. The customer success team faced problems with tracking and organizing emails as the company grew. They lacked analytics and m...issed some emails. Hiver provided a better way to organize, track, and analyze email queries. Cohere Health saved 20 hours in a month using Hiver. The team improved efficiency and gained data-driven insights on client conversations.

Education

CASE STUDY Morgan State University

Hiver helped Morgan State University manage a high volume of emails from students, parents, and staff. The operations team struggled with missed emails and slow manual workflows. Hiver streamlined th...eir email management and automated tasks. The team saved 533 hours in one month. Productivity improved by 90%. Automations saved 35 hours, assignments saved 32 hours, and email notes saved 25 hours.

Construction

CASE STUDY DecksDirect

DecksDirect is an online store for decking supplies. Their finance team struggled to manage emails using Google Groups, leading to confusion and wasted time. They tried Front, but it was not user-fri...endly for their team. They switched to Hiver, which let them manage emails inside Gmail. With Hiver, they handled finance emails 60% faster. They saved 92 hours in a month and improved team productivity by 45%.

Information Technology and Services

CASE STUDY Ping Identity

Hiver helped Ping Identity cut resolution times by 65%. The accounts payable team struggled with manual workflows, lack of visibility, and time zone issues. Hiver integrated with Gmail, giving real-t...ime visibility into email ownership and streamlining collaboration. The team saved 83 hours in a month, including 34 hours with Email Tags, 22 hours with Email Notes, and 335 hours with Email Status. Ping Identity improved efficiency and reduced delays in vendor communications.

Telecommunications

CASE STUDY Air Comm

Air Comm is a wireless communications provider. Their support team struggled to track and manage over 4000 support requests each month. They had problems with email clutter, low accountability, and p...oor visibility into open requests. They tried another tool but it did not solve their problems. After switching to Hiver, Air Comm delivered customer service 25% faster and saved 195 hours in a month.

Health, Wellness and Fitness

CASE STUDY Align Brooklyn

Hiver helped Align Brooklyn manage customer emails better. The team moved from individual Gmail inboxes to a shared inbox. This made it easier to track and reply to customer questions. They saved 50 ...hours in one month. The team now works together and does not miss any emails. Customers get faster and more reliable replies.

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

Frequently Asked Questions(FAQ)

for Hiver

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Cayzu Help Desk, Service Creatio, VictorOps and LogMeIn Rescue are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.

Peers used Hiver for collaboration and helpdesk management

Hiver Competitors

More Hiver Alternatives...

Hiver Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	3.96/5 ★ Read Reviews (45)
Custom Reports	3.95/5 ★ Read Reviews (173)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.96/5 ★ Read Reviews (45)
Custom Reports	3.95/5 ★ Read Reviews (173)

Hiver Integrations

Hiver integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.96/5 ★

Read Reviews (21)

Data Import

3.87/5 ★

Read Reviews (71)

Software Failure Risk Guidance

for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Financials

SERIES A

Hiver: Use-Cases, Insights and Reviews | 2025 Cuspera

Hiver™ | Shared Inbox Collaboration | Team Email Management

Failure Risk for Hiver ?

Hiver Overview

Use Cases

Business Priorities

Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Hiver Use Cases

How efficiently Does Hiver manage your Collaboration?

How does Hiver facilitate Helpdesk Management?

What solutions does Hiver provide for Communication Management?

How efficiently Does Hiver manage your Workflow Management?

What solutions does Hiver provide for Customer Feedback Management?

31+ more Business Use Cases

Case Studies

CASE STUDY Cohere Health

CASE STUDY Morgan State University

CASE STUDY DecksDirect

CASE STUDY Ping Identity

CASE STUDY Air Comm

CASE STUDY Align Brooklyn

Video

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

Frequently Asked Questions(FAQ)

What is Hiver?

What is Hiver used for?

What are the top features of Hiver?

Who uses Hiver?

What are Hiver alternatives?

Where is Hiver located?

Peers used Hiver for collaboration and helpdesk management

Hiver Competitors

Hiver Features

Hiver Integrations

Intercom

Harvestr

Mailchimp

Sharpspring

Kit (formerly ConvertKit)

Software Failure Risk Guidance

Hiver INC. Profile