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Hiver: Use-Cases, Insights and Reviews | 2025 Cuspera

4.55 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1567)

Hiver™ | Shared Inbox Collaboration | Team Email Management

Hiver Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.

Other use cases:

Workflow Management
Customer Feedback Management
Groups Management
Engaging And Following Up
Customer Case Management
Training & Onboarding
Proposal & Quote Management

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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Visibility
Increase Sales & Revenue
Improve Digital And Social Presence
Establish Thought Leadership

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Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Hiver works with different mediums / channels such as E-Mail.

Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Speed of communication and collaboration...." Peer review by Executive Sponsor

Hiver, Cayzu Help Desk, Service Creatio, VictorOps, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hiver

Top Industries

Financial Services
Marketing and Advertising
Internet

Popular in

Small Business
Mid Market
Enterprise

Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Hiver Use Cases

How does Hiver facilitate Collaboration?

Hiver facilitates team collaboration on shared email accounts. The tool streamlines communication and enables team members to work together on tasks related to shared inboxes. However, Hiver is limited to Gmail accounts.

"...Improved collaboration translates into a more efficient support team that elevates customer satisfaction. ..." Oxford Business Group delivers 2X faster support with Hiver

How does Hiver address your Helpdesk Management Challenges?

Hiver is a help desk management tool that integrates with Gmail, allowing teams to manage customer support and internal communication directly from their inboxes. It simplifies help desk operations by offering features such as shared mailboxes, thread splitting, and task assignment, making it efficient for lean teams. However, the help desk functionality has limitations in areas such as team collaboration and overall effectiveness.

"...No wonder they wanted nothing but the most efficient solution out there to manage customer communication Something as simple as Gmail, yet as powerful as a helpdesk..." Hiver's the Type A personality we needed to manage our support inbox: Air Comm

How can Hiver enhance your Communication Management process?

Hiver helps manage incoming messages from multiple sources, allowing teams to track progress and assign tasks efficiently. Users can easily share emails and track their status, eliminating the need for constant forwarding. Hiver primarily focuses on email communication and lacks support for social media or text messaging.

"...You can also use templates for faster replies, send emails later and share drafts to get another pair of eyes...." Hiver lets you manage shared email addresses from Gmail

How does Hiver address your Workflow Management Challenges?

Hiver helps teams work together more effectively by organizing emails and assigning tasks. It helps teams collaborate across countries and ensures all team members are aware of work progress. Hiver only works in the Chrome browser.

"...We have been using Hiver for over two years and it has completely transformed how our team manages email workflow in our shared inboxes...." Peer review by Ananda F, Finance Team Lead

Why is Hiver the best choice for Customer Feedback Management?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Manufacturing

CASE STUDY WS Display

WS Display is a company that sells trade show displays and prints banners. They get about a thousand support emails every day. Their team had trouble managing emails because everyone used the same in...box, which caused people to get locked out and made it hard to track who was working on what. They used Hiver to fix these problems. With Hiver, they saved 495 hours in a month by using automations, assignments, and email status features.

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Telecommunications

CASE STUDY Air Comm

Air Comm is a wireless communications provider. Their support team struggled to track and manage over 4000 support requests each month. They had problems with email clutter, low accountability, and p...oor visibility into open requests. They tried another tool but it did not solve their problems. After switching to Hiver, Air Comm delivered customer service 25% faster and saved 195 hours in a month.

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Information Technology and Services

CASE STUDY itGenius

itGenius is a Google Workspace services consultancy in Sydney. They help businesses manage IT systems and focus on growth. They needed to handle customer emails quickly because their clients rely on ...them for urgent tech support. They switched from Zendesk to Hiver to improve their service. After the switch, they saved 40 hours in a month.

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Events Services

CASE STUDY BNI Alberta South

BNI Alberta South helps small businesses in southern Alberta connect and grow. Their team had trouble managing support emails while working remotely. They used one shared Gmail inbox, which made it h...ard to track and resolve queries. This caused delays and confusion. After using Hiver, they saved 23 hours in a month and improved their service while working from different locations.

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Construction

CASE STUDY DecksDirect

DecksDirect is an online store for decking supplies. Their finance team struggled to manage emails using Google Groups, leading to confusion and wasted time. They tried Front, but it was not user-fri...endly for their team. They switched to Hiver, which let them manage emails inside Gmail. With Hiver, they handled finance emails 60% faster. They saved 92 hours in a month and improved team productivity by 45%.

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Hospitality

CASE STUDY Vacasa

Vacasa wanted to make customer support for homeowners better. Their team used Google Groups for support emails but had trouble tracking and replying quickly. It was hard to know who was working on ea...ch email. They switched to Hiver, which let them manage support emails in Gmail. This made it easier for agents to reply and track emails. With Hiver, Vacasa handled support emails 80% faster, saved 16,741 hours in a month, improved ticket resolution time by 80%, increased one-touch resolution cases by 80%, and improved first response time by 60%.

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Video

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

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Frequently Asked Questions(FAQ)

for Hiver

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Cayzu Help Desk, Service Creatio, VictorOps and LogMeIn Rescue are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.

lightning

Peers used Hiver for collaboration and helpdesk management

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Hiver Integrations

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Data Import

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Software Failure Risk Guidance

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for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Financials

SERIES A