Search Your Reports For Vendors

Searching...

Your Reports For Vendors

Home Help Desk Hiver

Hiver: Use-Cases, Insights and Reviews | 2025 Cuspera

4.55 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1567)

Hiver™ | Shared Inbox Collaboration | Team Email Management

Hiver Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.

Other use cases:

Workflow Management
Customer Feedback Management
Groups Management
Engaging And Following Up
Customer Case Management
Training & Onboarding
Proposal & Quote Management

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Visibility
Increase Sales & Revenue
Improve Digital And Social Presence
Establish Thought Leadership

See all business priorities See less business priorities

Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Hiver works with different mediums / channels such as E-Mail.

Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Allows our team to collaborate on emails and share information and notes much more efficiently...." Peer review by Ally W, CEO & Co-Founder, Information Technology and Services

Hiver, Cayzu Help Desk, Service Creatio, VictorOps, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hiver

Top Industries

Financial Services
Marketing and Advertising
Internet

Popular in

Small Business
Mid Market
Enterprise

Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Hiver Customer wins, Customer success stories, Case studies

What Are the key features of Hiver for Collaboration?

Hiver facilitates team collaboration on shared email accounts. The tool streamlines communication and enables team members to work together on tasks related to shared inboxes. However, Hiver is limited to Gmail accounts.

"...Meet Hiver, a service that lets you collaborate on generic email addresses, such as jobs@yourcompany.com, support@, sales@, etc...." Hiver lets you manage shared email addresses from Gmail TechCrunch

What benefits does Hiver offer for Helpdesk Management?

Hiver is a help desk management tool that integrates with Gmail, allowing teams to manage customer support and internal communication directly from their inboxes. It simplifies help desk operations by offering features such as shared mailboxes, thread splitting, and task assignment, making it efficient for lean teams. However, the help desk functionality has limitations in areas such as team collaboration and overall effectiveness.

"...Very helpful support staff as well...." Peer review by Gary W

What benefits does Hiver offer for Communication Management?

Hiver helps manage incoming messages from multiple sources, allowing teams to track progress and assign tasks efficiently. Users can easily share emails and track their status, eliminating the need for constant forwarding. Hiver primarily focuses on email communication and lacks support for social media or text messaging.

"...You can also use templates for faster replies, send emails later and share drafts to get another pair of eyes. ..." Hiver lets you manage shared email addresses from Gmail TechCrunch

What solutions does Hiver provide for Workflow Management?

Hiver helps teams work together more effectively by organizing emails and assigning tasks. It helps teams collaborate across countries and ensures all team members are aware of work progress. Hiver only works in the Chrome browser.

"...It's difficult to get immediate support, especially when it's urgent/affecting the business workflow of the company using the product...." Peer review by Lauren C., Internet

What Are the key features of Hiver for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Flexport - Logistics

Flexport is a freight forwarding company. They had trouble managing customer emails. Their team missed emails and could not track replies. They used Hiver to improve email management. With Hiver, the...y resolved emails 50% faster. They saved 387 hours in a month.

Read more →

Travelist - Travel And Hospitality

Travelist is a travel management company in Poland. Their customer service team managed over 5,000 emails each month using personal inboxes. This caused confusion and made it hard to track who was ha...ndling each customer. They switched to Hiver to manage emails from a central inbox. With Hiver, they saw a 50% decrease in first response time and saved 324 hours in a month. They also improved average first response time by 50% and resolution time by 44%.

Read more →

Get It Made - Manufacturing

Get It Made is a manufacturing-as-a-service company in London. They had trouble managing emails as their business grew. Using just one Gmail account led to missed emails and confusion. They needed a ...better way to handle customer and supplier messages. After using Hiver, they improved efficiency by 250% and saved 53 hours in a month.

Read more →

Kiwi.com - Travel And Hospitality

Kiwi.com is a large online travel agency. They had trouble managing emails for their business. Their team used Gmail lists, which made it hard to track who was working on each email. This caused conf...usion and slowed down their work. After using Hiver, they achieved a 100% SLA success rate. They also saved 167 hours in one month.

Read more →

Visiting Angels - Health Care

Visiting Angels is a senior home care provider in the US. They had trouble keeping track of emails and assigning responsibility. Their team needed to manage communication with 200 clients, 200 caregi...vers, and over 500 referral sources. They switched to Hiver to organize and track emails better. With Hiver, they saw a 100% increase in productivity and saved 62 hours in a month.

Read more →

Clutter - Logistics

Clutter's People Team managed many emails every day. They needed a better way to stop email collision and work faster. They used Hiver to help manage their emails and tasks. With Hiver, the team impr...oved their efficiency by 25%. They also saved 25 hours in a month.

Read more →

More Hiver Customer Stories...

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

Video Thumbnail

Frequently Asked Questions(FAQ)

for Hiver

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Cayzu Help Desk, Service Creatio, VictorOps and LogMeIn Rescue are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.

lightning

Peers used Hiver for collaboration and helpdesk management

Hiver Competitors

More Hiver Alternatives...

Hiver Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	3.96/5 ★ Read Reviews (45)
Custom Reports	3.95/5 ★ Read Reviews (173)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.96/5 ★ Read Reviews (45)
Custom Reports	3.95/5 ★ Read Reviews (173)

Hiver Integrations

Hiver integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.96/5 ★

Read Reviews (21)

Data Import

3.87/5 ★

Read Reviews (71)

Mailchimp

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Jasper

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Twilio

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Aweber

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Slack

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Financials

SERIES A