LogMeIn Rescue Overview

LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using LogMeIn Rescue.

Other use cases:

  • Conference Call Management
  • Customer Feedback Management
  • Generation Of New Leads
  • Coaching
  • Contacts History
  • Content Sharing
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LogMeIn Rescue.

Other priorities:

  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

LogMeIn Rescue Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Rescue works with different mediums / channels such as Chat. Offline. Phone Calls etc.

LogMeIn Rescue's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and LogMeIn Rescue support capabilities include Chat Support, Phone Support, Email Support, etc. also LogMeIn Rescue analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Also it will gain our customers satisfaction on our solutions...." Peer review by Oshan M., Mobile Apllication Developer, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Mobility of our helpdesk users, it really works well for our endusers...." Peer review by Scott G, IT Manager, Computer & Network Security
"...This high level of collaboration and interactivity helps us address the end user's question or issue as quickly as possible...." Peer review by Patrick Kielion, Software Trainer, TEAM Software
"...Ability to connect directly to computers on LAN without any user interaction...." Peer review by Engineer in Information Technology

LogMeIn Rescue, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Rescue

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Mid Market
  • Small Business
  • Enterprise

LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

LogMeIn Rescue Customer wins, Customer success stories, Case studies

What benefits does LogMeIn Rescue offer for Helpdesk Management?

Why is LogMeIn Rescue the best choice for Collaboration?

How does LogMeIn Rescue address your Engagement Management Challenges?

What benefits does LogMeIn Rescue offer for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Integrated Partner Solutions - Information Technology And Services - Small

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn Resolve is vital for their busine...ss success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.

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RPG Crouch Chapman LLP - Accounting - Medium

LogMeIn Resolve helped RPG Crouch Chapman LLP modernize IT support. The accounting firm tested the remote support tool under stress before choosing it. With LogMeIn Resolve, they gained full visibili...ty and control over their IT infrastructure. The platform made IT management easier and more efficient. RPGCC now supervises all devices from one easy-to-use dashboard.

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BPP Education Group - Education - Large

LogMeIn Resolve helped BPP Education Group support 2,700 users worldwide. The university needed a single remote IT support tool during the pandemic. After testing LogMeIn Resolve, BPP standardized it... across all campuses. The platform offers stable connections and easy use for staff and students. BPP now delivers high IT standards globally with simplified integration.

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Cobb Technologies - Information Technology And Services - Medium

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier dealer in Virginia, serves over 9,000 clients with offic...e technology and consultancy services. The company needed to grow its managed services division. Easy deployment and responsive support enabled Cobb Technologies to provide high service levels to clients.

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Law School Admission Council (LSAC) - Education - Medium

LogMeIn Rescue helped the Law School Admission Council (LSAC) cut average support session times from over 40 minutes to under 10 minutes for candidates and 20 minutes for administrators. LSAC also re...duced software installation time from 4 hours to just 20–30 minutes. The switch to Rescue saved LSAC thousands of dollars each year. The tool's fast remote access and easy session start improved the support experience for both users and technicians.

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360 Orthodontics - Medical Devices

LogMeIn Resolve helped 360 Orthodontics improve remote support for dental imaging equipment. Before, they needed to send technicians on-site, which was slow and costly. With LogMeIn Resolve's camera ...sharing, they now fix equipment issues much faster. The tool is easy to use and affordable, making customer support better.

Read more →

LogMeIn Rescue – Remote meeting tools aren’t built for IT support

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Frequently Asked Questions(FAQ)

for LogMeIn Rescue

What is LogMeIn Rescue?

LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.

It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.

Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.

What is LogMeIn Rescue used for?

LogMeIn Rescue is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Engagement Management .

What are the top features of LogMeIn Rescue?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of LogMeIn Rescue.

Who uses LogMeIn Rescue?

LogMeIn Rescue is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Rescue alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for LogMeIn Rescue.

Where is LogMeIn Rescue located?

LogMeIn Rescue is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Rescue for helpdesk management and collaboration

LogMeIn Rescue Competitors

LogMeIn Rescue Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)

LogMeIn Rescue Integrations

LogMeIn Rescue integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (69)
Data Export

4.10/5 ★

Read Reviews (72)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

unbounce

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Calendly

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for LogMeIn Rescue

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Rescue

Logmein Inc News

Product

GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions

GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.

Read more →
Partnership

GoTo Launches New LogMeIn Partner Network -

GoTo has launched the LogMeIn Partner Network to support IT resellers, MSPs, and GSIs. This network offers AI-driven solutions like LogMeIn Resolve and Rescue, expert support, training, co-marketing opportunities, and partner rewards. The initiative aims to enhance partner success and expand GoTo's presence in the IT partner ecosystem.

Read more →
Partnership

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

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Partnership

GoTo reinvents the channel: Meet the new LogMeIn Partner Network

GoTo has launched the LogMeIn Partner Network, focusing on AI-driven solutions for IT resellers, MSPs, and GSIs. This network enhances tools like LogMeIn Resolve and Rescue, emphasizing proactive endpoint management and Zero Trust security. The initiative, led by VP Steve Shattuck, includes tiered rewards and training to transform resellers into experts. The network aims to foster collaboration and growth, positioning GoTo as a forward-thinking partner.

Read more →

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO