LogMeIn Rescue Overview

LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using LogMeIn Rescue.

Other use cases:

  • Conference Call Management
  • Customer Feedback Management
  • Generation Of New Leads
  • Coaching
  • Contacts History
  • Content Sharing
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LogMeIn Rescue.

Other priorities:

  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

LogMeIn Rescue Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Rescue works with different mediums / channels such as Chat. Offline. Phone Calls etc.

LogMeIn Rescue's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and LogMeIn Rescue support capabilities include Chat Support, Phone Support, Email Support, etc. also LogMeIn Rescue analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Our help desk department uses it mostly, more than anyone else in the organization...." Peer review by Rob Rotundo, Service Manager, Professional Computer Associates

LogMeIn Rescue, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Rescue

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Mid Market
  • Small Business
  • Enterprise

LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

LogMeIn Rescue Customer wins, Customer success stories, Case studies

Why is LogMeIn Rescue the best choice for Helpdesk Management?

How does LogMeIn Rescue address your Collaboration Challenges?

What benefits does LogMeIn Rescue offer for Engagement Management?

What makes LogMeIn Rescue ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

FUJIFILM - Consumer Electronics - Large

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support solution reduced field onsite costs and person ho...urs. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new value-added services and open new revenue streams.

Read on →

Step 1 Software - Information Technology And Services - Small

LogMeIn Central and Rescue helped Step 1 Software boost security, productivity, and customer satisfaction. The company needed a secure, reliable IT support solution for small business clients. LogMeI...n Central enabled easy remote access and patch management, while Rescue provided instant support for computers and mobile devices. Troubleshooting time dropped by up to 5x, and staff needs decreased by 4–5x. These tools are now critical to Step 1 Software’s IT operations.

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Cobb Technologies - Information Technology And Services - Medium

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier dealer in Virginia, serves over 9,000 clients with offic...e technology and consultancy. The company needed to grow its managed services division. With GoTo solutions, they provided high service levels and met client needs. Deployment was easy and support was responsive.

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Telecom Technicians, Inc. - Information Technology And Services

LogMeIn Resolve helped Telecom Technicians, Inc. cut their tech stack by 80%. The company reduced IT spending by nearly 70%. Sam Kauffmann, IT manager, increased his capacity to support customers by ...50%. TTI now manages both company and customer equipment more easily. LogMeIn Resolve replaced multiple IT support tools with one solution.

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Wipro - Information Technology And Services - Very Large

LogMeIn Rescue and Rescue Lens integrated with Wipro's IT ecosystem to automate service desk operations. The solution enabled seamless remote support for both PC and mobile devices. Wipro saw a 25% r...eduction in on-desk visits using Rescue Lens for remote video support. Service desk agents improved first call resolution and productivity with automated ticketing and detailed reporting. The tools provided reliable end user interactions and enhanced agent efficiency.

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FUJIFILM - Consumer Electronics - Very Large

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support solution reduced field onsite costs and person ho...urs. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new professional services and value-added support.

Read on →

LogMeIn Rescue – Remote meeting tools aren’t built for IT support

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Frequently Asked Questions(FAQ)

for LogMeIn Rescue

What is LogMeIn Rescue?

LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.

It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.

Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.

What is LogMeIn Rescue used for?

LogMeIn Rescue is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Engagement Management .

What are the top features of LogMeIn Rescue?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of LogMeIn Rescue.

Who uses LogMeIn Rescue?

LogMeIn Rescue is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Rescue alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for LogMeIn Rescue.

Where is LogMeIn Rescue located?

LogMeIn Rescue is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Rescue for helpdesk management and collaboration

LogMeIn Rescue Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for LogMeIn Rescue

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Rescue

Logmein Inc News

Partnership

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

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Partnership

GoTo launches new LogMeIn Partner Network to drive MSP growth | ChannelPro

GoTo has launched the LogMeIn Partner Network, a new channel initiative aimed at boosting growth for IT partners and managed service providers (MSPs). This program provides access to GoTo's LogMeIn portfolio, including solutions like LogMeIn Resolve and Rescue, and offers tools, incentives, and resources to support resellers, MSPs, and global systems integrators. The initiative includes co-marketing opportunities, training, and tiered incentives to drive demand and revenue growth.

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Partnership

GoTo Launches New Logmein Partner Network

GoTo has launched the LogMeIn Partner Network to enhance collaboration with IT resellers, MSPs, and GSIs. This initiative offers AI-driven solutions like LogMeIn Resolve and Rescue, along with dedicated support, training, co-marketing opportunities, and reward programs. The network aims to strengthen GoTo's technology partner offerings and invites IT resellers to join for new resources and incentives.

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Product

GoTo Introduces New AI, Automation, and Management Features to Bolster IT Productivity and Business Value - Business Wire

GoTo introduces new AI, automation, and management features to enhance IT productivity and business value.

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Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO