Customer stories

Product Business Settings

LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Conversion Rate Optimization
Calendar
Marketing Automation
Digital Signature

LogMeIn Rescue Product Overview

LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.

How satisfied the customers are with LogMeIn Rescue use-cases

Reviews

"...I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides...." Peer review by Shadab S., Analyst

LogMeIn Rescue Customer Insights, Testimonials and Case Studies

How can LogMeIn Rescue optimize your Helpdesk Management Workflow?

How does LogMeIn Rescue address your Collaboration Challenges?

How does LogMeIn Rescue address your Engagement Management Challenges?

What benefits does LogMeIn Rescue offer for Customer Feedback Management?

What is LogMeIn Rescue?

LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.

It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.

Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.

What is LogMeIn Rescue used for?

LogMeIn Rescue is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Engagement Management .

What are the top features of LogMeIn Rescue?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of LogMeIn Rescue.

Who uses LogMeIn Rescue?

LogMeIn Rescue is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Rescue alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for LogMeIn Rescue.

Where is LogMeIn Rescue located?

LogMeIn Rescue is headquartered at 320 Summer Street, Boston, MA 02210.

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

FUJIFILM - Consumer Electronics - Large

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support solution reduced field onsite costs and person ho...urs. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new value-added services and open new revenue streams.

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Step 1 Software - Information Technology And Services - Small

LogMeIn Central and Rescue helped Step 1 Software boost security, productivity, and customer satisfaction. The company needed a secure, reliable IT support solution for small business clients. LogMeI...n Central enabled easy remote access and patch management, while Rescue provided instant support for computers and mobile devices. Troubleshooting time dropped by up to 5x, and staff needs decreased by 4–5x. These tools are now critical to Step 1 Software’s IT operations.

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Cobb Technologies - Information Technology And Services - Medium

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier dealer in Virginia, serves over 9,000 clients with offic...e technology and consultancy. The company needed to grow its managed services division. With GoTo solutions, they provided high service levels and met client needs. Deployment was easy and support was responsive.

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Telecom Technicians, Inc. - Information Technology And Services

LogMeIn Resolve helped Telecom Technicians, Inc. cut their tech stack by 80%. The company reduced IT spending by nearly 70%. Sam Kauffmann, IT manager, increased his capacity to support customers by ...50%. TTI now manages both company and customer equipment more easily. LogMeIn Resolve replaced multiple IT support tools with one solution.

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Wipro - Information Technology And Services - Very Large

LogMeIn Rescue and Rescue Lens integrated with Wipro's IT ecosystem to automate service desk operations. The solution enabled seamless remote support for both PC and mobile devices. Wipro saw a 25% r...eduction in on-desk visits using Rescue Lens for remote video support. Service desk agents improved first call resolution and productivity with automated ticketing and detailed reporting. The tools provided reliable end user interactions and enhanced agent efficiency.

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FUJIFILM - Consumer Electronics - Very Large

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support solution reduced field onsite costs and person ho...urs. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new professional services and value-added support.

Read on →

LogMeIn Rescue – Remote meeting tools aren’t built for IT support

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Peers used LogMeIn Rescue for helpdesk management and collaboration

LogMeIn Rescue Competitors

LogMeIn Rescue Features

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  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)

LogMeIn Rescue Integrations

LogMeIn Rescue integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (69)
Data Export

4.10/5 ★

Read Reviews (72)

unbounce

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Calendly

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for LogMeIn Rescue

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Rescue

Logmein Inc News

Partnership
 

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

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Partnership
 

GoTo launches new LogMeIn Partner Network to drive MSP growth | ChannelPro

GoTo has launched the LogMeIn Partner Network, a new channel initiative aimed at boosting growth for IT partners and managed service providers (MSPs). This program provides access to GoTo's LogMeIn portfolio, including solutions like LogMeIn Resolve and Rescue, and offers tools, incentives, and resources to support resellers, MSPs, and global systems integrators. The initiative includes co-marketing opportunities, training, and tiered incentives to drive demand and revenue growth.

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Partnership
 

GoTo Launches New Logmein Partner Network

GoTo has launched the LogMeIn Partner Network to enhance collaboration with IT resellers, MSPs, and GSIs. This initiative offers AI-driven solutions like LogMeIn Resolve and Rescue, along with dedicated support, training, co-marketing opportunities, and reward programs. The network aims to strengthen GoTo's technology partner offerings and invites IT resellers to join for new resources and incentives.

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Product
 

GoTo Introduces New AI, Automation, and Management Features to Bolster IT Productivity and Business Value - Business Wire

GoTo introduces new AI, automation, and management features to enhance IT productivity and business value.

Read more →

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

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Financials

IPO