LogMeIn Rescue Overview
LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using LogMeIn Rescue.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LogMeIn Rescue.
LogMeIn Rescue Use-Cases and Business Priorities: Customer Satisfaction Data
LogMeIn Rescue works with different mediums / channels such as Chat. Offline. Phone Calls etc.
LogMeIn Rescue's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and LogMeIn Rescue support capabilities include Chat Support, Phone Support, Email Support, etc. also LogMeIn Rescue analytics capabilities include Custom Reports, and Analytics.
Reviews
"...This is my favorite product for screen sharing and establishing a remote desktop connection with another user...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...It really helped me to support customers with so much ease...." Peer review by Lawrence Lindsey-Dean
"...This high level of collaboration and interactivity helps us address the end user's question or issue as quickly as possible...." Peer review by Patrick Kielion, Software Trainer, TEAM Software
"...Ability to connect directly to computers on LAN without any user interaction...." Peer review by Engineer in Information Technology
LogMeIn Rescue, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for LogMeIn Rescue
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Mid Market
- Small Business
- Enterprise
LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.
LogMeIn Rescue Customer wins, Customer success stories, Case studies
How can LogMeIn Rescue enhance your Helpdesk Management process?
Why is LogMeIn Rescue the best choice for Collaboration?
What makes LogMeIn Rescue ideal for Engagement Management?
How does LogMeIn Rescue address your Customer Feedback Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Integrated Partner Solutions - Information Technology And Services - Small
RPG Crouch Chapman LLP - Accounting - Medium
BPP Education Group - Education - Large
LogMeIn Rescue – Remote meeting tools aren’t built for IT support
Frequently Asked Questions (FAQ)
What buyers ask before choosing LogMeIn Rescue
What is LogMeIn Rescue?
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.
It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
What is LogMeIn Rescue used for?
What are the top features of LogMeIn Rescue?
Who uses LogMeIn Rescue?
What are LogMeIn Rescue alternatives?
Where is LogMeIn Rescue located?
Peers used LogMeIn Rescue for helpdesk management and collaboration
LogMeIn Rescue Competitors
LogMeIn Rescue Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (9) |
LogMeIn Rescue Integrations
LogMeIn Rescue integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for LogMeIn Rescue
Overall Risk Meter
Top Failure Risks for LogMeIn Rescue
Logmein Inc News
GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions
GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.
GoTo Launches New LogMeIn Partner Network -
GoTo has launched the LogMeIn Partner Network to support IT resellers, MSPs, and GSIs. This network offers AI-driven solutions like LogMeIn Resolve and Rescue, expert support, training, co-marketing opportunities, and partner rewards. The initiative aims to enhance partner success and expand GoTo's presence in the IT partner ecosystem.
GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers
GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.
GoTo reinvents the channel: Meet the new LogMeIn Partner Network
GoTo has launched the LogMeIn Partner Network, focusing on AI-driven solutions for IT resellers, MSPs, and GSIs. This network enhances tools like LogMeIn Resolve and Rescue, emphasizing proactive endpoint management and Zero Trust security. The initiative, led by VP Steve Shattuck, includes tiered rewards and training to transform resellers into experts. The network aims to foster collaboration and growth, positioning GoTo as a forward-thinking partner.
Logmein Inc Profile
HQ Location
320 Summer Street, Boston, MA 02210
Employees
1001-5000
Social
Financials
IPO
