LogMeIn Rescue Overview
LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using LogMeIn Rescue.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LogMeIn Rescue.
LogMeIn Rescue Use-Cases and Business Priorities: Customer Satisfaction Data
LogMeIn Rescue works with different mediums / channels such as Chat. Offline. Phone Calls etc.
LogMeIn Rescue's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and LogMeIn Rescue support capabilities include Chat Support, Phone Support, Email Support, etc. also LogMeIn Rescue analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I can share my screen, but if I need demo something, I would use another software for that purpose...." Peer review by Amber Lesperance, ECM Implementation Specialist, Konica Minolta Business Solutions U.S.A., Inc.
Peer review evidence (same sources as the product rating summary)
"...LogMeIn helps us support our users on various issues remotely...." Peer review by Lionel Medina, Network Engineer, Medina Network Technologies
"...Very easy to walk non-technical users through the process of sharing their screen...." Peer review by Nathan Polsky, Help Desk Technician, Children's Medical Center
"...Tear away tabs and the chat features allow for an organized display of current engaged sessions, and those on hold...." Peer review by Eric and Candace Strickler, CEO, PCRx Computers
LogMeIn Rescue, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for LogMeIn Rescue
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Mid Market
- Small Business
- Enterprise
LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.
LogMeIn Rescue Customer wins, Customer success stories, Case studies
How can LogMeIn Rescue enhance your Helpdesk Management process?
What solutions does LogMeIn Rescue provide for Collaboration?
What Are the key features of LogMeIn Rescue for Engagement Management?
What makes LogMeIn Rescue ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Integrated Partner Solutions - Information Technology And Services - Small
LogMeIn Rescue – Remote meeting tools aren’t built for IT support
Frequently Asked Questions (FAQ)
What buyers ask before choosing LogMeIn Rescue
What is LogMeIn Rescue?
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.
It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
What is LogMeIn Rescue used for?
What are the top features of LogMeIn Rescue?
Who uses LogMeIn Rescue?
What are LogMeIn Rescue alternatives?
Where is LogMeIn Rescue located?
Peers used LogMeIn Rescue for helpdesk management and collaboration
LogMeIn Rescue Competitors
LogMeIn Rescue Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (9) |
LogMeIn Rescue Integrations
LogMeIn Rescue integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for LogMeIn Rescue
Overall Risk Meter
Top Failure Risks for LogMeIn Rescue
Logmein Inc News
GoTo and Nexthink Deepen Collaboration with LogMeIn Rescue and Nexthink Infinity Integration
GoTo and Nexthink have deepened their collaboration by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances digital workplace support by providing IT teams with one-click access to connect device intelligence with AI-powered remote support. The integration streamlines IT troubleshooting, improving speed, accuracy, and employee experience.
GoTo and Nexthink Expand Partnership with Bidirectional Integration Between LogMeIn Rescue and Nexthink Infinity
GoTo and Nexthink have expanded their partnership by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances IT support workflows by allowing technicians to launch sessions directly from Nexthink, access live device data, and execute remote actions. The integration aims to improve speed, accuracy, and employee experience for IT teams globally.
GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions
GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.
GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers
GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.
Logmein Inc Profile
HQ Location
320 Summer Street, Boston, MA 02210
Employees
1001-5000
Social
Financials
IPO
