Hootsuite Overview

Hootsuite enables management and analysis of social posts across 20+ networks. Key features streamline social media flow.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Hootsuite.

Other use cases:

  • Content Management
  • Social Media Marketing
  • Advertisement
  • Collaboration
  • Campaign Management
  • Lead Engagement
  • Media Planning
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Hootsuite.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve Visibility
  • Improve Consistency
  • Manage Risk
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Improve Navigation
See all business priorities See less business priorities

Hootsuite Use-Cases and Business Priorities: Customer Satisfaction Data

Hootsuite works with different mediums / channels such as Social Media.

Hootsuite's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Hootsuite support capabilities include AI Powered, Phone Support, Email Support, etc. also Hootsuite analytics capabilities include Analytics, and Custom Reports.

Reviews

"Hootsuite and Syracuse University are both renowned in their industries. With this higher education, I am confident that I can grow from manager to director of social media as I bring that much more to the table." - Jason Boucher

Peer review evidence (same sources as the product rating summary)

"...When you're managing multiple social media networks for a person, group, or company Hootsuite shines...." Peer review by Sharon A. Dawson, DTM, Marketing Manager, TheeDesign
"...We use Hootsuite to automate our social media posts across Facebook, Instagram and Twitter for our entire organization...." Peer review by Ed Hart, Chief Marketing Officer, South Cypress
"...I received a follow up to my ticket saying they were behind, and then never heard from anyone...." Peer review by Shilleah S., Sales and Marketing Manager, Consumer Services

Hootsuite, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hootsuite

Top Industries

  • Marketing and Advertising
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Hootsuite is popular in Marketing And Advertising, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Hootsuite Customer wins, Customer success stories, Case studies

What solutions does Hootsuite provide for Social Media Management?

What Are the key features of Hootsuite for Communication Management?

What benefits does Hootsuite offer for Engagement Management?

How can Hootsuite enhance your Content Management process?

What makes Hootsuite ideal for Social Media Marketing?

23 buyers and buying teams have used Cuspera to assess how well Hootsuite solved their Social Media Marketing needs. Cuspera uses 58847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Hootsuite testimonial

Jason Boucher

Social Media Manager

UNH

Hootsuite and Syracuse University are both renowned in their industries. With this higher education, I am confident that I can grow from manager to director of social media as I bring that much more to the table. Testimonial By Jason Boucher
Hootsuite testimonial

Nick Nunes

Social Media and Search Manager

Bell

I found the case studies particularly helpful. In the B2B space, I'm not necessarily thinking of how other businesses are marketing to customers, but they made me think outside of the box; that knowledge adds value to my partnerships across Bell. Testimonial By Nick Nunes
Hootsuite testimonial

Dominique Jolicoeur

Advisor, Digital Marketing

CMA

A social media strategy presents us with a guide on how to modernize and personalize the CMA. Using ASMS as a blueprint, we did an audit of our social channels, determined our maturity, and established a social media strategy that included employee advocacy and social campaigns. Testimonial By Dominique Jolicoeur
CUSTOMERS TESTIMONIALS
Hootsuite testimonial

Jason Boucher

Social Media Manager

UNH

Hootsuite and Syracuse University are both renowned in their industries. With this higher education, I am confident that I can grow from manager to director of social media as I bring that much more to the table. Testimonial By Jason Boucher
Hootsuite testimonial

Nick Nunes

Social Media and Search Manager

Bell

I found the case studies particularly helpful. In the B2B space, I'm not necessarily thinking of how other businesses are marketing to customers, but they made me think outside of the box; that knowledge adds value to my partnerships across Bell. Testimonial By Nick Nunes
Hootsuite testimonial

Dominique Jolicoeur

Advisor, Digital Marketing

CMA

A social media strategy presents us with a guide on how to modernize and personalize the CMA. Using ASMS as a blueprint, we did an audit of our social channels, determined our maturity, and established a social media strategy that included employee advocacy and social campaigns. Testimonial By Dominique Jolicoeur
 

Vancouver-based Hootsuite standing by ICE contract

Hootsuite, a social media management platform, is maintaining its contract with U.S. federal agencies, including ICE, despite internal employee objections. The contract, initially a $95,000 pilot pro...ject, could expand significantly. Hootsuite's CEO, Irina Novoselsky, affirmed the deal's continuation, provided ICE adheres to the platform's terms of service, which prohibit law enforcement use. Internal discussions revealed concerns over the potential misuse of Hootsuite's social listening technology.

Read on →

Johnson Financial Group - Financial Services - Large

Milwaukee, USA

Johnson Financial Group used Hootsuite to unify and scale their social media strategy. With Hootsuite Enterprise, Advanced Analytics, and Amplify, they managed content, ensured compliance, and empowe...red advisors to share approved posts. Their campaigns achieved 1.6 million impressions, a 5.26% engagement rate, and a 28% year-over-year increase in impressions. The team coordinated content across channels and used analytics to prove business impact. Advisors gained new reach, especially on Instagram, using the mobile app.

Global insurance provider - Insurance - Very Large

Hootsuite helped a global insurance provider generate $76 million in business impact. The company used Hootsuite to centralize social media management and automate reporting. Agents received training... through Hootsuite Academy, improving social media skills and engagement. The solution led to $42.7 million in new revenue, $24.8 million in cost savings, and $3 million in risk mitigation. Nearly 20,000 agents benefited from streamlined workflows and compliance tools.

 

Sodexo Universities - Hospitality - Very Large

Gaithersburg, USA

Sodexo Universities used Hootsuite to connect with students across 380 campuses. They managed over 800 social media accounts to boost engagement and satisfaction. Hootsuite helped them train 100 on-s...ite marketing managers and centralize content planning. Their "Thx :) for Making My Day!" campaign saw over 1 million engagements and 10,000 student submissions. Sodexo won a Loyalty360 Silver Award for customer experience metrics.

 

NBA team - Sports - Large

USA

Talkwalker by Hootsuite helped an NBA team boost social video views by 352% and social impressions by 46%. The team used audience and sentiment insights to create more original, authentic content. En...gagement rose 27% across social channels, even with fewer posts. Data-driven reporting made it easy to track top posts and prove business impact. The results supported hiring a new team member to expand content efforts.

 

Melia Hotels International - Hospitality - Very Large

Palma de Mallorca, Spain

Hootsuite helped Melia Hotels International manage a 170% spike in social media mentions during the COVID-19 crisis. The company unified communications across 127 hotel profiles using Hootsuite Inbox... for fast customer response. Melia ran a #StaySafewithMelia campaign with 34 influencers, achieving 1.8 million engagements and a 4x return. Employees shared campaign content 6,500 times, reaching 5.6 million people. Social listening and ambassador programs built loyalty and supported business recovery.

How to Use the App Directory in Hootsuite

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Hootsuite

What is Hootsuite?

Hootsuite is a social media management platform for advertising ,social media , digital marketing teams to find prospects and schedule content, review analytics, and engage with customers.

It provides capability to improve ad effectiveness, make data driven business decisions, monitor brands, and expand social reach by using social analytics solution. It helps in scheduling, managing report on social media content .There are both full and lite versions of the service.

It provides a browser-based dashboard that allows users to keep their social media brands updated. It provides ability to submit messages to a variety of social media services, through its integrations with Facebook, Google, Twitter etc. It helps build smart, scalable and automated workflows for delivering and demonstrating ROI.

What is Hootsuite used for?

Hootsuite is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Social Media Management, Communication Management and Engagement Management .

What are the top features of Hootsuite?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Hootsuite.

Who uses Hootsuite?

Hootsuite is used by Marketing And Advertising, Education and Non-Profit Organization Management among other industries.

What are Hootsuite alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Hootsuite.

Where is Hootsuite located?

Hootsuite is headquartered at 5 E 8th Ave, Vancouver, BC V5T 1R6, Canada.
lightning

Peers used Hootsuite for social media management and communication management

Hootsuite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5

Read Reviews (48)
Analytics

4.07/5

Read Reviews (3366)
Custom Reports

4.02/5

Read Reviews (7387)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5

Read Reviews (48)
Analytics

4.07/5

Read Reviews (3366)
Custom Reports

4.02/5

Read Reviews (7387)

Software Failure Risk Guidance

?

for Hootsuite

Overall Risk Meter

Low Medium High

Top Failure Risks for Hootsuite

Hootsuite Inc. News

Product

Hootsuite Rebuilds for the AI Era, Introduces Wisdom AI Agent

Hootsuite introduces Wisdom, a social-first AI agent, and Social OS, an AI-powered operating system, to enhance social intelligence and business operations. Wisdom leverages proprietary social data for real-time insights, while Social OS integrates Hootsuite's products for seamless social media management. New MCP connectors enable integration with existing AI tools.

Product

Hootsuite launches Social OS and Wisdom

Hootsuite launched Social OS, reorganizing its product suite into four AI-driven tools: Perch, Nest, Parliament, and Lumen, all connected by the Wisdom AI layer. New MCP connectors enable integration of Hootsuite's social intelligence into external AI workflows. The launch emphasizes real-time social data utilization to enhance customer anticipation and decision-making.

Product

Meet Hootsuite Social OS: The social media AI tool for 2026

Hootsuite has introduced Social OS, an AI-native social operating system designed to integrate social intelligence, content creation, customer care, and employee advocacy. The platform includes four apps—Perch, Nest, Lumen, and Parliament—unified by Wisdom, a social-first AI agent. This rebuild focuses on AI-driven workflows, enhancing capabilities across social media management and employee advocacy.

Product

Hootsuite Rebuilds for the AI Era, Introducing Wisdom

Hootsuite introduces Wisdom, a social-first AI agent, transforming live social signals into actionable intelligence. This launch is part of Hootsuite's new Social OS, an AI-driven operating system that integrates social intelligence, publishing, customer care, and advocacy. The system includes MCP connectors, enabling AI agents to access Hootsuite insights within existing workflows.

Hootsuite Inc. Profile

Company Name

Hootsuite Inc.

Company Website

https://hootsuite.com/

Year Founded

2008

HQ Location

5 E 8th Ave, Vancouver, BC V5T 1R6, Canada

Employees

501-1000

Social

Financials

SERIES C