Hootsuite Overview

Hootsuite enables management and analysis of social posts across 20+ networks. Key features streamline social media flow.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Hootsuite.

Other use cases:

  • Content Management
  • Social Media Marketing
  • Advertisement
  • Collaboration
  • Campaign Management
  • Lead Engagement
  • Media Planning
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Hootsuite.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve Visibility
  • Improve Consistency
  • Manage Risk
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Improve Navigation
See all business priorities See less business priorities

Hootsuite Use-Cases and Business Priorities: Customer Satisfaction Data

Hootsuite works with different mediums / channels such as Social Media.

Hootsuite's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Hootsuite support capabilities include AI Powered, Phone Support, Email Support, etc. also Hootsuite analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having the listening tools and knowledge is key to socially securing the brand. Our compliance department is more comfortable with the medium now that protocol, standards, and guidelines are established." - Courtney Fischbach

Peer review evidence (same sources as the product rating summary)

"...If you re looking for a social media dashboard & management tool, Hootsuite definitely deserves to be in your short list...." Peer review by Tapan J., dunnhumby
"...I appreciate the ability to use one dashboard to manage social posts across our platforms...." Peer review by User in Non-Profit Organization Management, Non-Profit Organization Management
"...Hoot suite allows me to focus on what matters when engaging on social media...." Peer review by Matthew L., Executive Pastor, Religious Institutions

Hootsuite, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hootsuite

Top Industries

  • Marketing and Advertising
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Hootsuite is popular in Marketing And Advertising, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Hootsuite Customer wins, Customer success stories, Case studies

How does Hootsuite address your Social Media Management Challenges?

What Are the key features of Hootsuite for Communication Management?

How does Hootsuite address your Engagement Management Challenges?

What makes Hootsuite ideal for Content Management?

How can Hootsuite enhance your Social Media Marketing process?

23 buyers and buying teams have used Cuspera to assess how well Hootsuite solved their Social Media Marketing needs. Cuspera uses 58847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Hootsuite testimonial

Courtney Fischbach

VP Social Media

Leggmason

Having the listening tools and knowledge is key to socially securing the brand. Our compliance department is more comfortable with the medium now that protocol, standards, and guidelines are established. Testimonial By Courtney Fischbach
Hootsuite testimonial

Nick Nunes

Social Media and Search Manager

Bell

I found the case studies particularly helpful. In the B2B space, I'm not necessarily thinking of how other businesses are marketing to customers, but they made me think outside of the box; that knowledge adds value to my partnerships across Bell. Testimonial By Nick Nunes
Hootsuite testimonial

Jason Boucher

Social Media Manager

UNH

Hootsuite and Syracuse University are both renowned in their industries. With this higher education, I am confident that I can grow from manager to director of social media as I bring that much more to the table. Testimonial By Jason Boucher
CUSTOMERS TESTIMONIALS
Hootsuite testimonial

Courtney Fischbach

VP Social Media

Leggmason

Having the listening tools and knowledge is key to socially securing the brand. Our compliance department is more comfortable with the medium now that protocol, standards, and guidelines are established. Testimonial By Courtney Fischbach
Hootsuite testimonial

Nick Nunes

Social Media and Search Manager

Bell

I found the case studies particularly helpful. In the B2B space, I'm not necessarily thinking of how other businesses are marketing to customers, but they made me think outside of the box; that knowledge adds value to my partnerships across Bell. Testimonial By Nick Nunes
Hootsuite testimonial

Jason Boucher

Social Media Manager

UNH

Hootsuite and Syracuse University are both renowned in their industries. With this higher education, I am confident that I can grow from manager to director of social media as I bring that much more to the table. Testimonial By Jason Boucher
 

Vancouver-based Hootsuite standing by ICE contract

Hootsuite, a social media management platform, is maintaining its contract with U.S. federal agencies, including ICE, despite internal employee objections. The contract, initially a $95,000 pilot pro...ject, could expand significantly. Hootsuite's CEO, Irina Novoselsky, affirmed the deal's continuation, provided ICE adheres to the platform's terms of service, which prohibit law enforcement use. Internal discussions revealed concerns over the potential misuse of Hootsuite's social listening technology.

Read on →
 

Global insurance provider - Insurance - Very Large

Hootsuite helped a global insurance provider generate $76 million in annual business impact. The company used Hootsuite to centralize social media management and automate compliance. Agents received ...training and tools to engage clients and prospects online. This led to $42.7 million in new revenue and $24.8 million in cost savings. The solution also reduced risk, saving $3 million in avoided costs each year.

 

Barceló Hotel Group - Hospitality - Large

Palma de Mallorca, Spain

Barceló Hotel Group used Hootsuite Enterprise to manage over 250 social media accounts. They centralized their global brand strategy and empowered local hotels to create native-language content. Hoot...suite Analytics helped them cut reporting time by 30%. The group saw a 46% increase in new followers and a 12% rise in engagement. Social listening enabled faster, more personal guest responses.

TransLink - Transportation/Trucking/Railroad - Large

Vancouver, Canada

TransLink used Hootsuite and Talkwalker to boost social media engagement by 1,385%. The team monitored and analyzed rider conversations to improve customer experience and brand sentiment. A creative ...campaign led to a 5% increase in positive brand sentiment and a 7.5% rise in passengers. Social listening helped TransLink understand and respond to rider needs. The campaign also improved passenger behavior, as seen in social feedback.

Global Insurance Provider - Insurance - Very Large

Hootsuite helped a global insurance provider generate $76 million in business impact. The company used Hootsuite to centralize social media management and automate reporting. Agents received training... through Hootsuite Academy, improving social media skills and engagement. The solution saved 651,000 hours annually and reduced costs by $24,800. Predictive compliance features helped avoid $3,000 in annual business costs. The provider gained 11 new clients per month through social selling.

Johnson Financial Group - Financial Services - Large

Milwaukee, USA

Johnson Financial Group used Hootsuite to unify and scale their social media strategy. With Hootsuite Enterprise, Advanced Analytics, and Amplify, they managed content, ensured compliance, and empowe...red advisors to share approved posts. Their campaigns achieved 1.6 million impressions, a 5.26% engagement rate, and a 28% year-over-year increase in impressions. The team coordinated content across channels and used analytics to prove business impact. Advisors gained new reach, especially on Instagram, using the mobile app.

How to Use the App Directory in Hootsuite

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Hootsuite

What is Hootsuite?

Hootsuite is a social media management platform for advertising ,social media , digital marketing teams to find prospects and schedule content, review analytics, and engage with customers.

It provides capability to improve ad effectiveness, make data driven business decisions, monitor brands, and expand social reach by using social analytics solution. It helps in scheduling, managing report on social media content .There are both full and lite versions of the service.

It provides a browser-based dashboard that allows users to keep their social media brands updated. It provides ability to submit messages to a variety of social media services, through its integrations with Facebook, Google, Twitter etc. It helps build smart, scalable and automated workflows for delivering and demonstrating ROI.

What is Hootsuite used for?

Hootsuite is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Social Media Management, Communication Management and Engagement Management .

What are the top features of Hootsuite?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Hootsuite.

Who uses Hootsuite?

Hootsuite is used by Marketing And Advertising, Education and Non-Profit Organization Management among other industries.

What are Hootsuite alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Hootsuite.

Where is Hootsuite located?

Hootsuite is headquartered at 5 E 8th Ave, Vancouver, BC V5T 1R6, Canada.
lightning

Peers used Hootsuite for social media management and communication management

Hootsuite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5

Read Reviews (48)
Analytics

4.07/5

Read Reviews (3366)
Custom Reports

4.02/5

Read Reviews (7387)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5

Read Reviews (48)
Analytics

4.07/5

Read Reviews (3366)
Custom Reports

4.02/5

Read Reviews (7387)

Software Failure Risk Guidance

?

for Hootsuite

Overall Risk Meter

Low Medium High

Top Failure Risks for Hootsuite

Hootsuite Inc. News

Product

Hootsuite Rebuilds for the AI Era, Introduces Wisdom AI Agent

Hootsuite introduces Wisdom, a social-first AI agent that transforms live social signals into actionable insights. Alongside Wisdom, Hootsuite unveils Social OS, an AI-powered operating system that integrates social intelligence, publishing, customer care, and advocacy. The new Model Context Protocol connectors enable seamless integration of Hootsuite's insights into existing AI tools, enhancing social intelligence across platforms.

Product

Hootsuite launches Social OS and Wisdom

Hootsuite launched Social OS, reorganizing its product suite into four AI-driven tools: Perch, Nest, Parliament, and Lumen, all connected by the Wisdom AI layer. New MCP connectors enable integration of Hootsuite's social intelligence into external AI workflows. The launch emphasizes real-time social data utilization to enhance customer anticipation and decision-making.

Product

Meet Hootsuite Social OS: The social media AI tool for 2026

Hootsuite has introduced Social OS, an AI-native social operating system designed to integrate social intelligence, content creation, customer care, and employee advocacy. The platform includes four apps—Perch, Nest, Lumen, and Parliament—unified by Wisdom, a social-first AI agent. This rebuild focuses on AI-driven workflows, enhancing capabilities across social media management and employee advocacy.

Product

Hootsuite Rebuilds for the AI Era, Introducing Wisdom

Hootsuite introduces Wisdom, a social-first AI agent, transforming live social signals into actionable intelligence. This launch is part of Hootsuite's new Social OS, an AI-driven operating system that integrates social intelligence, publishing, customer care, and advocacy. The system includes MCP connectors, enabling AI agents to access Hootsuite insights within existing workflows.

Hootsuite Inc. Profile

Company Name

Hootsuite Inc.

Company Website

https://hootsuite.com/

Year Founded

2008

HQ Location

5 E 8th Ave, Vancouver, BC V5T 1R6, Canada

Employees

501-1000

Social

Financials

SERIES C