I6 omnichannel suite Overview
Here’s the scoop on I6 omnichannel suite! We've gathered over 42 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
I6 omnichannel suite, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if I6 omnichannel suite is right for your needs? Our Cuspera AI engine can evaluate how I6 omnichannel suite fits your specific business needs, industry, and context. Get your personalized assessment report today.
I6 omnichannel suite supports business activities such as:
- Engagement Management
- Communication Management
I6 omnichannel suite can help you with many business goals, such as Grow Market Share, and Acquire Customers. It can help manage these activities if you use Omnichannel Social Media Facebook etc. for these needs.
I6 omnichannel suite Reviews
11 buyers and buying teams have used Cuspera to assess how well I6 omnichannel suite solved their Customer Experience Management needs. Cuspera uses 42 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Grow Market Share and Acquire Customers are the most popular business priorities peers achieved using I6 omnichannel suite.
Use Cases
Peers recommend Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using I6 omnichannel suite.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel, Social Media, Facebook and Chat |
3.77/5 ★ |
"...Manage OmniChannel interactions from the single universal action queue you ve dreamed of...." i6 OmniChannel Suite. |
| Communication Management with Omnichannel |
3.15/5 ★ |
"...Manage OmniChannel interactions from the single universal action queue you ve dreamed of...." i6 OmniChannel Suite. |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel, Social Media, Facebook and Chat |
3.77/5 ★ |
"...Manage OmniChannel interactions from the single universal action queue you ve dreamed of...." i6 OmniChannel Suite. |
|
| Communication Management with Omnichannel |
3.15/5 ★ |
"...Manage OmniChannel interactions from the single universal action queue you ve dreamed of...." i6 OmniChannel Suite. |
|
IT and Other Capabilities
for I6 omnichannel suite
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (8) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (8) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (3) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (3) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for I6 omnichannel suite
Top Failure Risks for I6 omnichannel suite
Vendor Profile Details
Company Name
inConcert
Company Website
https://www.inconcertcc.com/en/HQ Location
1221 Brickell Ave. 9th Floor Miami, Florida 33131, US
Employees
11-50
Social
Financials
PRIVATE
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