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Influitive: Use-Cases, Insights and Reviews | 2026 Cuspera

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Customer Advocacy SaaS – Gamify, Engage and Reward

Influitive Overview

Influitive helps companies boost customer lifetime value and sales through customer advocacy. The platform features gamified challenges, feedback management, and community engagement to foster customer connections and loyalty.

Use Cases

Customers recommend Engagement Management, Advocacy Management, Referral Management, as the business use cases that they have been most satisfied with while using Influitive.

Other use cases:

Content Management
Social Media Management
Communication Management
Generation Of New Leads
Campaign Management
Community Building
Rating And Review Management

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Business Priorities

Improve ROI and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Influitive.

Other priorities:

Improve Digital And Social Presence
Enhance Customer Relationships
Establish Thought Leadership
Build Brand Awareness
Grow Market Share
Acquire Customers
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Launch New Products
Improve Internal Communications
Improve Stakeholder Relations
Increase Customer Life Time Value

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Influitive Use-Cases and Business Priorities: Customer Satisfaction Data

Influitive works with different mediums / channels such as User Generated Content. Blogs. and Social Media.

Influitive's features include Gamification, Alerts: Popups & Notifications, Feedback Surveys, etc. and Influitive support capabilities include Chat Support, Email Support, Phone Support, etc. also Influitive analytics capabilities include Analytics, and Custom Reports.

Reviews

"...If you want to engage with customers and help retention, upsells and more, you have to use this product...." Peer review by Natalie G., Marketing Specialist, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...The site has allowed us to increase referrals and engage more advocates...." Peer review by Sara L., Customer Success Manager, Computer Software

"...I work for an agency, and thanks to Influitive, customer advocacy has become a huge part of my career...." Peer review by Kelly C., Director of social media & customer advocacy, Marketing and Advertising

"...Let your team know you are setting up a robust referral program complete with KPI s and ownership...." Setting Up Referrals as a Service for B2B

Influitive, OSI Affiliate Software, Submittable, Sociabble, MarketBeam, etc., all belong to a category of solutions that help Advocacy Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Influitive

Top Industries

Computer Software
Information Technology and Services
Marketing and Advertising

Popular in

Mid Market
Enterprise
Large Enterprise

Influitive is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Enterprise, and Large Enterprise.

Influitive Customer wins, Customer success stories, Case studies

How can Influitive optimize your Engagement Management Workflow?

Influitive Engagement Management capabilities allow companies to engage customers through gamification, challenges, and leaderboards. The platform offers various methods for building rapport with customers and mobilizing advocates for increased engagement. Limitations include the need for daily follow-up to provide advocates with timely feedback.

"...The site has allowed us to increase referrals and engage more advocates...." Peer review by Sara L., Customer Success Manager, Computer Software

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How does Influitive address your Advocacy Management Challenges?

Influitive Advocacy Management provides a platform for managing customer advocacy programs, engaging customers, and tracking program performance. It streamlines and scales customer advocacy efforts, enabling the creation of a vibrant and engaged customer community. While Influitive is primarily designed for customer advocacy, some functionality for employee advocacy is missing.

"...I work for an agency, and thanks to Influitive, customer advocacy has become a huge part of my career...." Peer review by Kelly C., Director of social media & customer advocacy, Marketing and Advertising

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What benefits does Influitive offer for Referral Management?

How can Influitive optimize your Content Management Workflow?

Influitive Content Management enables users to engage customers as advocates, facilitating content creation, reviews, and referrals. The platform empowers companies to identify, nurture, and manage advocate relationships, thereby driving content marketing efforts and revenue. The platform lacks a reliable mechanism to guarantee completion of assigned tasks by advocates.

"...We needed a better way to manage our content development process and our relationships with enthusiastic advocates...." Peer review by Meghan Gill, Director of Demand Generation & Community, MongoDB

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How efficiently Does Influitive manage your Social Media Management?

Influitive facilitates community building by inviting customers, partners, and employees to participate in challenges, including social media posts, product reviews, and referrals. This platform empowers organizations to track and reward advocate engagement, ultimately expanding content reach and driving social media engagement. While Influitive offers a range of features for social media management, its moderation and editing capabilities lag behind those of dedicated forum solutions.

"...Helps to boost social engagement - more tweets, likes and posts...." Peer review by Meagen Eisenberg, VP of Demand Generation, DocuSign, Inc.

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11 buyers and buying teams have used Cuspera to assess how well Influitive solved their Advocacy Marketing needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Advocacy Marketing needs.

Built Technologies - Computer Software - Medium

Nashville, USA

Built Technologies used Influitive to boost customer advocacy. The platform helped them mobilize advocates and increase referrals, references, and reviews. Built achieved a 363% ROI for closed-won op...portunities. They also saw a 1,400% ROI for pipeline generation. The solution supported their client marketing team in driving measurable business growth.

Cvent - Events Services - Large

Influitive helped Cvent refresh its advocate community, Celebrity, driving an 11% increase in engagement. Cvent used Influitive's advocacy platform to improve community design, rewards, and onboardin...g. The team focused on quality challenges and personalized interactions, boosting advocate participation. Influitive's reporting and customer support enabled fast responses and better collaboration across Cvent teams. Celebrity became a key tool for internal knowledge sharing and business growth.

Emburse - Financial Services - Large

Influitive Managed Services helped Emburse grow and engage its customer advocacy community. Emburse used Managed Services to re-engage over 110 inactive members and support a 50% membership growth go...al. The team provided campaign support, content creation, and reporting. Managed Services also handled rewards integration and improved recruitment. Emburse saw higher engagement and more leadership buy-in for its advocacy program.

isolved - Information Technology And Services - Large

isolved used PostBeyond to boost employee advocacy and Influitive for customer advocacy. They aimed to increase user adoption by 50% and social reach by 50%. With PostBeyond, isolved achieved a 5.9 m...illion increase in reach, $313,000+ earned media value, and 21,000+ clickthroughs in one year. Leadership and internal teams drove engagement. The Influitive platform helped launch a formal customer advocacy program, improving customer relationships and social proof.

FloQast - Accounting - Medium

Influitive helped FloQast grow its customer community by 105% in the first month. FloQast switched from a discussion-only platform to Influitive for better engagement and gamification. Features like ...points, rewards, and leaderboards increased customer participation. The integration with Salesforce supported business goals. FloQast surpassed its FY23 goal with 2,300 community members by June.

Thycotic - Computer Software - Medium

Thycotic used Influitive to build a customer engagement community. They wanted to connect all departments with customers and improve onboarding. Influitive offered discussion forums, physical rewards..., and a price that fit their budget. After four months, Thycotic automated onboarding and increased engagement across teams. The platform helped scale resources and improved the customer journey.

Influitive Product Demo

Frequently Asked Questions (FAQ)

What buyers ask before choosing Influitive

What is Influitive?

Influitive is an engagement and advocacy software used by the Product, Support, Marketing and Customer teams across organization to engage with the brands in the relevant space from anywhere. It is used to generate product feedback from detractors and give promoters opportunities to advocate.

Some of the primary features of this platform include Feedback Management, Campaign Management, Lead Management, Customer Advocacy, Referral Tracking & Management, Rewards Program, Gamification, Community Management, Reporting & Analytics and Social Engagement.

The engagement platform uses fun & interactive challenges to help the organizations connect with peers and customers alike. The online community is built by sending out the invite to the customers, partners and employees where they post reviews and complete challenges. Based on the activities, they earn points, badges, and move up the levels to redeem perks and privileges.

What is Influitive used for?

Influitive is a Advocacy Marketing Software mainly used by its customers to Improve ROI and Improve Brand Engagement by Engagement Management, Advocacy Management and Referral Management .