Home Knowledge Management inSided inSided Alternatives
inSided: Reviews, Testimonials and Expert Opinions
(1457)All-in-one customer success engagement platform
Top 33 inSided Alternatives
Answerbase
Q&A Community and Support Software
Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises. ...
Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-ÂOn, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.
The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.
Shelf.io
The Future of Knowledge Management is here...
Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere. ...
Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.
Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.
livepro
Customer Experience Knowledge Management
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes. The platform helps find answers ...
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
Bloomfire
Best in Class Knowledge Sharing Platform
Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers. ...
The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.
The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.
KnowledgeOwl
KnowledgeOwl helps organizations of all sizes build be
KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance. The platform ...
The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.
PageUp
Powerful HR Software for Talent Management
PageUp is a talent management platform to recruit, develop and retain high-performing teams that helps to optimize every step of the talent management lifecycle from recruitment and onboarding to learning, performance, and succession planning, all backed by people analytics so that everyone can reach their full potential. ...
It helps to attract, nurture and convert high-quality talent with less manual effort. Improve the recruiting efficiency and effectiveness. Deliver an outstanding onboarding experience. Empower employees to learn wherever and whenever they desire to boost compliance, competence and engagement also capture goals and record progress.
pageUp attracts quality talent to the organization and converts interest into action, automates time-consuming tasks, from high volume recruiting to pre-boarding at scale and gives new starters everything they need to be prepared, connected and compliant. Also provides a single source of truth for hiring managers, recruiters and HR with user-friendly dashboards.
DokuWiki
dokuwiki wiki software
DokuWiki is an open source wiki software designed for companies to help create corporate knowledge base, private notebook, software manual, project workspace and CMS – intranet. The primary ...
The platform does not require any database and utilizes plain text based files. The layout can be customized through multiple available templates and features can be extended via available plugins.
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff. ...
PHPKB helps the company to share information with the customers on the company public website or Intranet with a professional-grade searchable, customizable and brand-able knowledgebase platform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing the time the staff or customers spend searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.
Some of its features include a browser-based interface, mobile-friendly knowledge base software, a single knowledgebase system for both internal and external users, control over document lifecycle, automatic document versioning, and many more.
livepro
Customer Experience Knowledge Management
InSided and livepro are both integral to knowledge management solutions, but they cater to distinct customer needs and industries. InSided excels in integration and analytics, making it suitable for large enterprises in sectors like telecommunications and manufacturing. Conversely, livepro focuses on compliance and customer satisfaction, appealing to industries such as government administration and financial services. Both products offer comprehensive support, yet inSided's focus on user-generated content and large enterprises contrasts with livepro’s strengths in smaller scale implementations. ...
SmartBots
Conversational AI for Enterprises
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates. ...
It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.
It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.
Panviva
Knowledge Management - Connect, Collaborate and Communicate
InSided excels in engaging telecommunications and manufacturing industries with robust integration and analytics features, catering primarily to large enterprises and improving customer relationships. Meanwhile, Panviva finds a niche in healthcare and financial sectors, with strong compliance and reporting features, favoring small to enterprise-sized markets, helping improve ROI and efficiency. Each product serves distinct operational needs and industries, offering unique support and integration options. ...
Confluence
Confluence - Team Collaboration Software | Atlassian
Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work. This tool can be used by different ...
It supports collaborative review with ability to give feedback inline with comments.
Guru knowledge network
Guru - Knowledge management software for the future of work
Both inSided and Guru knowledge network offer robust knowledge management solutions, though they cater to slightly different use cases. inSided is preferred by telecommunications and manufacturing industries, focusing on community engagement and feedback management. Guru knowledge network excels in knowledge sharing and workflow management, with strong adoption in the internet and software sectors. Businesses need to align their specific industry requirements and operational objectives with these aspects to choose the optimal solution. ...
Bloomfire
Best in Class Knowledge Sharing Platform
InSided and Bloomfire both cater to knowledge management needs but serve distinct market segments and operational workflows. inSided excels in engagement and content management, suitable for telecommunications and large enterprises. Bloomfire prioritizes collaboration and knowledge sharing, making it a strong choice for marketing and advertising industries. While both offer comprehensive support, inSided is skewed towards larger entities, whereas Bloomfire also addresses small business needs. ...
Notion
Notion The all-in-one workspace for your notes, tasks, wikis, and ...
Notion is a collaborative document editor where one can write, plan, collaborate and organize content. It is suited for businesses looking for real-time collaboration tools to increase productivity. ...
It features tools such as Notes & Docs, knowledge base, tasks & projects, spreadsheets and Databases. It offers slash commands, drag & drop editor and real-time collaboration with coworkers that boost personal productivity.
It supports to have all important company information and documents well organized and accessible in one central location. It allows to plan, track and keep everyone aligned with a shared project roadmap. It supports to keep track of all your docs with custom keywords, set due dates and add team mates.
KnowledgeOwl
KnowledgeOwl helps organizations of all sizes build be
InSided thrives in telecommunications and IT sectors with a strong focus on engagement, community building, and integrating various platforms. It's popular with mid-market to large enterprises. KnowledgeOwl excels at knowledge management and caters to diverse industries, including software and design. It offers powerful content management and integration features, appealing to smaller enterprises with comprehensive 24/7 support. ...
DokuWiki
dokuwiki wiki software
inSided excels in engagement and customer relationship management, appealing broadly to telecommunications and large enterprises. DokuWiki, meanwhile, is more suited for smaller scale content and communication management, attracting mainly IT services and small enterprises. The products cater to different business scales and needs, with inSided focusing on customer interaction and DokuWiki on internal communication and content management efficiency. ...
Syniti
Knowledge Platform that unlock and reuse insights and knowledge trapped in data
InSided primarily enhances customer relationships and scales best practices by offering robust engagement management. It caters well to telecommunications and large enterprises with powerful integration and migration features. On the other hand, Syniti supports contract and sales document management, helping businesses refine ROI and establish thought leadership. Syniti is more versatile in addressing analytics and AI needs, suitable for undefined sectors seeking workflow efficiencies. ...
PageUp
Powerful HR Software for Talent Management
inSided excels in telecommunications and IT services, offering robust community and content management for mid to large enterprises, with strong integration features and comprehensive support. PageUp, serving smaller businesses in sectors like accounting and education, focuses on training, social media management, and onboarding, providing analytics and strong data handling capabilities. For businesses in these industries seeking different aspects, inSided supports expansive customer engagement, whereas PageUp aids in efficient process management. ...
Shelf.io
The Future of Knowledge Management is here...
In the knowledge management space, inSided emphasizes engagement and user interaction, with a strong focus on analytics and integration, making it a powerful tool for enterprises in telecommunications and manufacturing. It shines in customer relationship enhancement and content management. Shelf.io, on the other hand, prioritizes knowledge management and collaboration, appealing to smaller customer bases in the software and advertising sectors due to its ease of migration and AI capabilities. Both products offer 24/7 support, but inSided's broader range of capabilities and focus on digital presence might make it more suited for larger scale operations. ...
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
InSided and PHPKB Knowledge Management Software both cater to the knowledge management category but target different areas. InSided excels in engagement management and customer interaction, widely used in telecommunications and manufacturing. It supports a range of customer segments from mid-market to large enterprise. On the other hand, PHPKB focuses strongly on knowledge management and document sharing, with a unique concentration on custom reporting and integration, but lacks specific industry targeting. Both products offer robust support, though InSided's is more comprehensive. ...
Answerbase
Q&A Community and Support Software
inSided excels in robust engagement and follow-up capabilities, making it a popular choice across telecommunications and manufacturing industries. It supports large enterprises with a comprehensive suite of features, including 24/7 support, extensive analytics, and personalized reports. Answerbase, with its primary focus on small to large enterprises in niche markets like publishing and sports, offers valuable tools for customer acquisition and engagement enhancement. It effectively manages knowledge and content, providing a streamlined user experience. ...
BlueSpice MediaWiki
BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki.
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
