Interactions Platform Overview
Interactions Digital Roots leverages AI to enhance customer conversations and insights. Highly relevant interactions are delivered through advanced artificial social intelligence.
Use Cases
Customers recommend Engagement Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using Interactions Platform.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Interactions Platform.
Interactions Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Interactions Platform works with different mediums / channels such as Social Media.
Interactions Platform's features include Intelligent Assistant, and Personalization. and Interactions Platform support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Interactions Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Categories: Social Media Analytics , Social Media Monitoring , Social Media Customer Service...." Peer review
Interactions Platform, belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Interactions Platform
Top Industries
- Financial Services
- Utilities
- Restaurants
Popular in
- Large Enterprise
Interactions Platform is popular in Financial Services, Utilities, and Restaurants and is widely used by Large Enterprise,
Comprehensive Insights on Interactions Platform Use Cases
How does Interactions Platform facilitate Engagement Management?
How does Interactions Platform facilitate Communication Management?
Why is Interactions Platform the best choice for Lifetime Value Management?
How does Interactions Platform facilitate Measuring Customer Satisfaction?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Interactions Platform solved their Social Media Marketing needs. Cuspera uses 585 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Frequently Asked Questions(FAQ)
for Interactions Platform
What is Interactions Platform?
Interactions Digital Roots is a social media marketing platform that leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and insights. It helps to increase sales and revenue and improve ROI.
Interactions Digital Roots processes text and images alike, driving a complete understanding of intent and context. Leveraging this level of understanding improves the productivity. It also dramatically reduces time spent sifting through and reading social posts, freeing up social customer representatives from having to perform manual searches to get ahead of trend shifts and use the real-time voice of the customers to plan for emerging topics.
Its features include delivers actionable insights on the customers in real-time, easily monitor the performance for the brand and the competitors, easily find, prioritize and classify social media posts in real-time, find More Relevant Opportunities and so on.
What is Interactions Platform used for?
What are the top features of Interactions Platform?
Who uses Interactions Platform?
Where is Interactions Platform located?
Peers used Interactions Platform for engagement management and social media management
Interactions Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (48) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (48) |
Software Failure Risk Guidance
?for Interactions Platform
Overall Risk Meter
Top Failure Risks for Interactions Platform
Interactions LLC News
De-Risking AI: 7 Ways Interactions Builds Compliant IVAs for Financial Services
Interactions focuses on building compliant Intelligent Virtual Assistants (IVAs) for financial services, emphasizing data security and compliance to meet industry regulations.
Revolutionizing Customer Service: The Blueprint for Partnership and Saving 60M+ Agent Minutes
Interactions partnered with a leading insurance provider to enhance customer service, saving over 60 million agent minutes through innovative technology and strategic collaboration.
Twilio's Product Roadmap: Enhancing Customer Support and Engagement - CMSWire.com
Personalized IVR uses real-time data. Enhances customer interactions with AI-derived traits for personalized experiences. Twilio, a San Franciso-based ...
Interactions LLC Feeds
Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences
Interactions and Kyndryl have a lot in common; we’re both technology leaders in our respective fields, work with the world’s most recognizable brands and are obsessed with the success of our customers. Naturally, a partnership makes sense. Today, that idea becomes a reality. Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are [...]
Read More... from Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences
The post Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences appeared first on Interactions.
Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap
If you missed the recent Interactions webinar with Opus Research, don’t worry – we’ve got you covered. Joe Kuhn, Solutions Architect at Interactions, dropped some serious knowledge bombs during the Q&A session, and we’ve rounded up his answers into a one stop guide. So, let’s dive right in! Authentication: The Gatekeeper of Secure Transactions Q. [...]
The post Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap appeared first on Interactions.
Crafting Craveable Customer Experiences
Did you know that 89% of customers switch to a competitor after a single instance of poor customer service(1)? That’s because no one wants to do business with an organization that treats customers poorly. In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just [...]
Read More... from Crafting Craveable Customer Experiences
The post Crafting Craveable Customer Experiences appeared first on Interactions.
Interactions LLC Profile
Company Name
Interactions LLC
Company Website
https://www.interactions.com/HQ Location
Franklin, MA
Employees
501-1000
Social
Financials
SERIES D
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How does Interactions Platform facilitate Social Media Management?