Iterable Overview

Iterable, the cross-channel marketing platform, powers unified customer experiences. It enables creation, optimization, and measurement of every customer interaction.

Use Cases

Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Iterable.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Training & Onboarding
  • Helpdesk Management
  • Segmentation And Targeting
  • Collaboration
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Iterable.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Improve ROI
  • Grow Market Share
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Consistency
  • Improve Internal Communications
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Iterable Use-Cases and Business Priorities: Customer Satisfaction Data

Iterable works with different mediums / channels such as E-Mail.

Iterable's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Iterable support capabilities include Email Support, Chat Support, Phone Support, etc. also Iterable analytics capabilities include Analytics, and Custom Reports.

Reviews

"Iterable makes it so easy to accomplish my work. I don’t need to swap between tabs or different Uls. Unlike other tools I’ve used, iterable is not another hurdle to jump over. It helps me do my job." - Jamie Plankenhorn

Peer review evidence (same sources as the product rating summary)

"...If they\u2019re using their mobile devices, and you send an SMS, the chances of engagement are much greater...." Resources about Growth Marketing and User Engagement
"...Behavioral based segmentation, dynamic lists, and large workflows all have a lot flexibility but that can cause errors in incorrect lists/segments/emails. ...." Peer review by Sheel C., Dir of Operations
"...This platform is designed to help B2C marketers to send the right message to the right devices at the right time...." Peer review

Iterable, AgencyAnalytics, Yespo Оmnichannel CDP, omnisend, VBOUT, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Iterable

Top Industries

  • Hospital & Health Care
  • Marketing and Advertising
  • Health, Wellness and Fitness

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Iterable is popular in Hospital & Health Care, Marketing And Advertising, and Health, Wellness And Fitness and is widely used by Mid Market, Small Business, and Enterprise.

Iterable Customer wins, Customer success stories, Case studies

What benefits does Iterable offer for Engagement Management?

How efficiently Does Iterable manage your Workflow Management?

How efficiently Does Iterable manage your Communication Management?

What makes Iterable ideal for Campaign Management?

How does Iterable facilitate Channel Marketing?

8 buyers and buying teams have used Cuspera to assess how well Iterable solved their Marketing Automation needs. Cuspera uses 6263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
Iterable testimonial

Jamie Plankenhorn

Senior Client Success Manager

Shaw/Scott

Iterable makes it so easy to accomplish my work. I don’t need to swap between tabs or different Uls. Unlike other tools I’ve used, iterable is not another hurdle to jump over. It helps me do my job. Testimonial By Jamie Plankenhorn
Iterable testimonial

Anu Verma

VP of Marketing

Care/of

Personalization helps customers see the connection between our products and their goals. It promotes a two-way conversation that enhances the customer experience and allows us to gain more insight into our customers. Testimonial By Anu Verma
Iterable testimonial

Ben Clark

VP of Customer Retention

SeatGeek

We didn't want an email application with mobile capabilities bolted on or vice versa. We wanted a platform to support the channels we use now as well as the ones we plan to use in the future. That ruled out pretty much every solution except iterable. Testimonial By Ben Clark
CUSTOMERS TESTIMONIALS
Iterable testimonial

Jamie Plankenhorn

Senior Client Success Manager

Shaw/Scott

Iterable makes it so easy to accomplish my work. I don’t need to swap between tabs or different Uls. Unlike other tools I’ve used, iterable is not another hurdle to jump over. It helps me do my job. Testimonial By Jamie Plankenhorn
Iterable testimonial

Anu Verma

VP of Marketing

Care/of

Personalization helps customers see the connection between our products and their goals. It promotes a two-way conversation that enhances the customer experience and allows us to gain more insight into our customers. Testimonial By Anu Verma
Iterable testimonial

Ben Clark

VP of Customer Retention

SeatGeek

We didn't want an email application with mobile capabilities bolted on or vice versa. We wanted a platform to support the channels we use now as well as the ones we plan to use in the future. That ruled out pretty much every solution except iterable. Testimonial By Ben Clark
 

Stanley Black & Decker - Consumer Goods - Very Large

New Britain, USA

Stanley Black & Decker used Iterable Catalog to personalize emails for customers. This led to a 7% increase in clicks to their e-commerce stores. The team reduced email templates by 80% using automat...ion. They saved 5-10 hours per template and became less dependent on outside agencies. The solution helped them send more relevant messages and build trust with users.

 

ResortPass - Hospitality - Medium

Santa Monica, USA

Iterable helped ResortPass boost customer engagement by 30% using personalized, location-based marketing. ResortPass unified messy location data and activated it in Iterable without engineering suppo...rt. The marketing team built a dynamic location engine, targeting users with relevant offers. This led to a 2x increase in audience coverage and higher click-through rates. ResortPass saw more revenue from CRM channels thanks to real-time, moments-based messaging.

 

Redfin - Real Estate - Large

Seattle, USA

Iterable helped Redfin achieve a 72% increase in active sellers and a 15% increase in active buyers using AI-driven Predictive Goals. Redfin used advanced segmentation and personalized email campaign...s to target inactive users. The solution led to a 9% lift in seller-to-agent meeting conversions. Redfin’s marketing team gained agility, reducing reliance on engineering and saving weeks of time. The company now delivers more relevant communications, boosting customer engagement and retention.

 

Prosper - Financial Services - Medium

San Francisco, USA

Iterable’s Embedded Messaging helped Prosper increase conversions by 15%. The marketing team saw a 5% boost in personal loan originations. With Iterable, Prosper’s marketers gained control over cross...-channel messaging and targeting. Copy Assist reduced campaign copywriting time from a day to minutes. The team now delivers timely, personalized messages without engineering help. This led to faster campaigns and better customer engagement.

 

OneVision Resources - Information Technology And Services - Small

Boston, USA

Iterable helped OneVision Resources fix a major data disconnect. Before, their CRM could not give real-time customer insights. This made it hard to send targeted messages. With Iterable, they now syn...c data across all touchpoints. They use advanced audience segmentation to send the right content to each client. Dynamic content and personalization make their emails more relevant. This improved onboarding and client engagement for their smart home services.

 

Nextdoor - Internet - Medium

San Francisco, USA

Iterable helped Nextdoor send 1.3 billion emails with a 99.9% deliverability rate. The team cut manual campaign setup time by up to 75%. They re-engaged over 26 million lapsed users and tripled conve...rsions in lifecycle campaigns. Automation increased from 20% to 70%, supporting global expansion and compliance. Nextdoor won awards for best data activation and marketing innovation.

Iterable: The All-in-One Customer Communication Platform

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Frequently Asked Questions(FAQ)

for Iterable

What is Iterable?

Iterable is a cross-channel marketing platform, which enables sales and marketing teams to increase create and optimize campaigns and enhance customer engagement.

It is primarily used to create seamless cross-channel customer engagement across e-mail, SMS, push, in-app and social media.

Iterable helps to create growth cross-channel campaigns by effective audience identification, flexible data integration, lifecycle campaign composition, behavior-based personalization and performance optimization.

What is Iterable used for?

Iterable is a Marketing Automation Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Workflow Management and Communication Management .

What are the top features of Iterable?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Iterable.

Who uses Iterable?

Iterable is used by Hospital & Health Care, Marketing And Advertising and Health, Wellness And Fitness among other industries.

What are Iterable alternatives?

AgencyAnalytics, Yespo Оmnichannel CDP, Omnisend and VBOUT are popular alternatives for Iterable.

Where is Iterable located?

Iterable is headquartered at 71 Stevenson St, #300, San Francisco, CA, 94105.
lightning

Peers used Iterable for engagement management and workflow management

Iterable Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (53)
Analytics

3.79/5

Read Reviews (277)
Custom Reports

3.41/5

Read Reviews (1035)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (53)
Analytics

3.79/5

Read Reviews (277)
Custom Reports

3.41/5

Read Reviews (1035)

Software Failure Risk Guidance

?

for Iterable

Overall Risk Meter

Low Medium High

Top Failure Risks for Iterable

Iterable, Inc News

Product

Iterable Command Center: A Real-Time View of Marketing Performance

Iterable has launched the Command Center, a centralized tool for real-time marketing performance analysis. Powered by Nova Intelligence, it integrates campaign performance, goals, and alerts into a single view, enabling marketers to make faster decisions and focus on impactful actions. The Command Center enhances efficiency by allowing teams to build, manage, and measure campaigns seamlessly, improving ROI tracking and demonstrating marketing impact.

Product

Iterable Nova Agent targets real-time personalization at enterprise scale

Iterable has launched Nova Agent, an AI-driven tool for real-time customer engagement, enhancing campaign optimization and audience activation. New features include a Command Center, Google Ads integration, and SMS compliance tools, aiming to streamline marketing workflows and improve personalization. This positions Iterable competitively in the AI-native SaaS market, focusing on reducing operational workload while maintaining governance.

Product

Iterable Launches AI Agent to Scale Personalization

Iterable has introduced an AI-powered agent designed to enhance personalization in customer communications. This tool automates tasks like follow-up emails and re-engagement messages, adjusting based on customer behavior without manual segmentation. The AI agent aims to bridge the gap between businesses using AI for customer engagement and those relying on manual processes, offering a scalable solution for personalized interactions.

Product

Iterable launches Nova Agent to automate real-time campaign ...

Iterable introduced Nova Agent, an AI-driven tool that automates real-time personalization in marketing campaigns. Nova Agent continuously adapts messaging based on customer behavior to maintain relevance as campaigns grow. It integrates features like a command center, Google Ads synchronization, and compliance tools. Joybird, a furniture retailer, reported improved campaign setup and optimization with Nova Agent.

Iterable, Inc Profile

Company Name

Iterable, Inc

Company Website

https://iterable.com/

Year Founded

2013

HQ Location

71 Stevenson St, #300, San Francisco, CA, 94105

Employees

501-1000

Social

Financials

SERIES E