Jenny platform Overview

GetJenny's customer service chatbot platform focuses on reducing response and resolution times to enhance customer experiences. A notable feature is its flexibility, allowing users to tailor JennyBot to specific needs, whether for sales growth or productivity improvements. An impressive case study is LocalTapiola’s ChattiJenni, which autonomously handled 87% of customer chats, showcasing the platform's capability to manage high volumes effectively. The platform integrates seamlessly with existing contact center solutions, ensuring a smooth transition and enhanced support capabilities. This adaptability and efficiency make it a valuable tool for businesses aiming to exceed customer service KPIs.

Use Cases

Customers recommend Customer Feedback Management, Generation Of New Leads, Business Development, as the business use cases that they have been most satisfied with while using Jenny platform.

Other use cases:

  • Lifetime Value Management
  • Rating And Review Management
  • Engagement Management
  • Customer Case Management
  • Conversion Management
  • Subscription Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jenny platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
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Jenny platform Use-Cases and Business Priorities: Customer Satisfaction Data

Jenny platform's features include Ticketing. and Jenny platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Jenny platform analytics capabilities include Analytics, and Custom Reports.

Jenny platform, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jenny-platform offers a customer service chatbot for professionals. It aims to reduce response and resolution times while enhancing customer experiences.

Comprehensive Insights on Jenny platform Use Cases

What Are the key features of Jenny platform for Customer Feedback Management?

How can Jenny platform optimize your Generation Of New Leads Workflow?

What solutions does Jenny platform provide for Business Development?

9+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Jenny platform solved their Chatbot needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Case Studies

Non-Profit Organization Management

CASE STUDY Yrittäjät

GetJenny chatbot helped Yrittäjät, Finland’s largest NGO for entrepreneurs, automate 90% of customer service chats in just four months. Yrittäjät wanted to make it easier for members to find informat...ion and reduce the load on phone support. They chose GetJenny after comparing several chatbot providers. The chatbot now handles most common questions, letting staff focus on more complex issues. Members report positive feedback, and Yrittäjät plans to expand chatbot use for internal communication and digital sales.

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Financial Services

CASE STUDY The Finnish Center for Pensions (ETK)

GetJenny's Jenny platform powers the Tyyne chatbot for the Finnish Center for Pensions (ETK). Before Tyyne, ETK's live chat was limited and agents handled all queries. With Tyyne, customer service is... now 24/7 and 54.1% of chats are fully automated. Chat conversations increased by 40%. The bot saves 37.4 hours of work per month, giving agents more time for complex issues. ETK's team now has an extra week each month to focus on tasks that need a human touch.

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Financial Services

CASE STUDY YTK (Yleinen työttömyyskassa)

GetJenny chatbot Iiris helped YTK handle a 400% surge in service inquiries during COVID-19. The chatbot managed 9 out of 10 conversations, freeing up 1-2 customer advisors for other tasks. Chat volum...es jumped from 41,000 in 2019 to 75,000 by May 2020. Deflection rates rose from 66.2% to 71.3%. Customer satisfaction stayed high at 8.3 out of 10, even as feedback volume nearly tripled.

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Insurance

CASE STUDY Varma

GetJenny chatbot Helmi helped Varma automate 85% of customer service chats. Varma saved 330 hours per month in customer service time. Chat opening hours increased by 400% with 24/7 availability. Two ...agents moved to more demanding roles. The number of chats rose by 14.5% on average. Helmi improved customer satisfaction and reduced common phone issues.

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Media Production

CASE STUDY A-Lehdet

GetJenny chatbots helped A-Lehdet automate customer service with robotic process automation. Aaro, the chatbot, lets customers manage subscriptions 24/7 and answers frequent questions. Chat engagemen...t tripled and chat opening hours increased by 363%. Aaro now automates 86% of chat conversations, so human agents only handle 14%. Customers can cancel subscriptions without waiting for a human. This saves time for both customers and advisors.

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Events Services

CASE STUDY Väre

GetJenny's JennyBot helped Väre, an energy company, create a chatbot named Johan Helbotti that matches their brand personality. The chatbot uses GIFs, images, and varied responses to engage customers... and answer questions. After three months, Johan Helbotti automated 63% of customer chat questions and 94% of messages, reducing the workload for human agents. The chatbot also guides users to relevant pages and connects them to human advisors when needed. Väre's team says the chatbot makes life easier for their customer experience staff.

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lightning

Peers used Jenny platform for customer feedback management and generation of new leads

Jenny platform Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (9)
Analytics

3.79/5 ★

Read Reviews (12)
Custom Reports

3.72/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (9)
Analytics

3.79/5 ★

Read Reviews (12)
Custom Reports

3.72/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Jenny platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Jenny platform

GetJenny Oy Profile

Company Name

GetJenny Oy

Company Website

https://www.getjenny.com/

HQ Location

Urho Kekkosen katu 4-6, Helsinki, Uusimaa 00100, FI

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