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Jira Service Management: Reviews, Testimonials and Expert Opinions
(746)Jira Service Management | flexible, collaborative ITSM solution...
Top 18 Jira Service Management Alternatives : 2025
Lokalise
web & mobile app localization. Translation platform & services
Lokalise is a continuous localization and translation management platform. It integrates into development workflows to expedite the shipping of localized products.
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Pipefy
The Work Management Platform
Pipefy brings structure, visibility, and organization to work processes. The platform allows users to take control and improve their workflows.
LogMeIn Rescue
LogMeIn Remote Access | Secure Remote Desktop Software
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships. It is a comprehensive ...
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
Help Scout
Simple Customer Service Software and Education
Help Scout excels in comprehensive helpdesk management and robust integration capabilities, catering primarily to large enterprises and industries like computer software and health and wellness. Its strong 24/7 support makes it highly accessible and convenient for users across various sectors. Jira Service Management, while offering significant helpdesk and workflow functionalities, leans more towards smaller collaborative environments, with a focus on enhancing customer relations and improving internal communications. Its support offerings are more limited, although 24/7 support is present, and it appeals to a varied customer base. ...
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
OneLogin
Identity & Access Management (IAM) Made Simple
OneLogin is an Identity and Access Management (IAM) software designed to simplify business logins while improving the efficiency and security of systems. It provides everything needed to secure workforce, customers, and partners at a price that works with budget. It streamlines many of a user’s workflows and processes, resulting in improved productivity without compromising security. ...
OneLogin enables security policy enforcement and instantly disables app access for employees who leave or change roles in real time. It employs machine learning to detect high-risk login attempts and trigger additional authentication factor requests, along with providing access to web enterprise applications through a mobile device, enabling companies to secure company data, while increasing information technology administration and end users efficiency.
Key features include cloud directory, single directory integration, desktop SSO, mobile SSO, branding, advanced password reset, standard reports, multi-factor authentication, RADIUS, VPN integration, multiple directory integration, multiple languages, custom reports, security policies, custom connectors, federation, social sign-in, and custom fields and mapping.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.
Mojo Helpdesk
Help Desk Software and Ticket Tracking
Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
SysAid
ITSM, Service Desk & Help Desk Software with ...
SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.
Datadog
Modern monitoring and security
Datadog offers comprehensive cloud monitoring for any stack, app, or scale. Users gain deep insights into their infrastructure and applications.
RaiseATicket
Customer experiences are managed better with Raiseaticket....
Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
TaskRay
TaskRay - More than Project Management. Customer Onboarding in Salesforce
TaskRay is a comprehensive customer onboarding and project management app for Salesforce, offering a wide array of features. It is recognized for its robust functionality and extensive capabilities.
GoTo Resolve
Experience smarter, faster, easier-than-ever IT management and support
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
Cadalys Concierge™
A One-Stop Help center app for Salesforce
Cadalys Concierge™ offers a strong blend of engagement and collaboration features, ideal for businesses prioritizing client interaction and content management. It focuses on improving ROI and scaling best practices. Jira Service Management excels in helpdesk management and workflow automation, supporting goals like enhancing customer relationships and improving efficiency. Both products provide robust vendor support, catering to various operational needs across industries, though Cadalys places more emphasis on AI capabilities, while Jira leads in integration and risk management. ...
