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Juphy: Use-Cases, Insights and Reviews | 2025 Cuspera

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Juphy: Social Customer Service Tool

Juphy Overview

Juphy addresses the challenge of fragmented customer communication by offering a unified inbox for Shopify and social media interactions. This platform automates up to 95% of support tickets, transforming routine inquiries into sales opportunities. Businesses can manage all customer interactions efficiently, enhancing satisfaction and response times. Juphy's solution is particularly beneficial for Shopify stores seeking to streamline their communication processes and improve customer experience. By centralizing conversations, it reduces the need for multiple tools, allowing teams to focus on critical interactions that drive sales.

Use Cases

Customers recommend Engagement Management, Collaboration, Social Media Management, as the business use cases that they have been most satisfied with while using Juphy.

Other use cases:

Rating And Review Management
Helpdesk Management
Measuring Customer Satisfaction
Customer Case Management
Product Marketing
Products & Pricelist Management
Sales Call Management

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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Juphy.

Other priorities:

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Juphy Use-Cases and Business Priorities: Customer Satisfaction Data

Juphy works with different mediums / channels such as Social Media. Twitter. Instagram etc.

Juphy's features include Ticketing. and Juphy support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Juphy analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Allows businesses to engage customers across Facebook, Instagram, Twitter, and YouTube...." Peer review from Juphy

Juphy, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Juphy offers a 24/7 AI Sales Assistant for Shopify stores. Products are recommended, questions answered, and a tailored shopping experience delivered on your website.

Popular Business Setting

for Juphy

Top Industries

Internet

Popular in

Small Business

Juphy is popular in Internet, and is widely used by Small Business,

Comprehensive Insights on Juphy Use Cases

How can Juphy optimize your Engagement Management Workflow?

Why is Juphy the best choice for Collaboration?

Case Studies

Apparel & Fashion

CASE STUDY House of Silk

Juphy AI helped House of Silk, a luxury lingerie brand, improve customer support and sales. The Smart Product Recommender gave 1,328 personalized suggestions, leading to 107 extra sales and 352,797.2...0 TRY in revenue over 13 months. Juphy’s AI Agent handled 4,766 customer conversations and saved 475+ hours of support time. The AI provided 24/7 support, with 28% of recommendations made at night, boosting customer satisfaction and conversion rates.

Food & Beverages

CASE STUDY JungKwanJang

Juphy AI helped JungKwanJang educate customers and boost sales on their Shopify store. The Smart Product Recommender gave tailored advice, leading to 994 product recommendations and $5,454.10 in sale...s over 13 months. Juphy AI saved the support team over 185 hours by automating 1,944 customer conversations. The AI provided 24/7 support, with 63% of recommendations made at night, helping customers worldwide get answers anytime.

Consumer Goods

CASE STUDY Daily Beauty

Juphy AI helped Daily Beauty, a skincare brand, improve their online store on Shopify. The Smart Product Recommender gave customers personalized skincare advice, making it easier to find the right pr...oducts. Juphy AI’s 24/7 Automated Support answered questions at any time, helping customers feel supported and confident. In 6 months, Daily Beauty saw higher customer satisfaction, better product discovery, and improved conversion rates. The support team also saved time by letting Juphy AI handle routine questions.

CASE STUDY Al Kowthar

Juphy AI helped Al Kowthar, a premium fragrance brand, improve their online shopping experience. Al Kowthar used Juphy’s AI Agent on Shopify to give real-time fragrance advice and product recommendat...ions. In 2 months, Juphy AI handled 961 conversations and made 791 personalized recommendations. The AI generated $250 in new revenue and saved 89+ hours for the support team. Juphy AI also provided 24/7 support, boosting customer confidence and engagement.

Apparel & Fashion

CASE STUDY Camille Boutique Paris

Juphy AI helped Camille Boutique Paris improve customer support and sales on their Shopify store. The AI chatbot answered questions about sizing, fabric care, and shipping. In 3 months, Juphy AI deli...vered 531 product recommendations and managed 806 customer conversations. The tool generated 4 direct sales and saved over 60 support hours. Camille Boutique Paris now offers 24/7 support, boosting engagement and conversion rates.

Consumer Goods

CASE STUDY Hamm Design

Juphy AI helped Hamm Design, a Turkish furniture brand, improve customer engagement and sales. Hamm Design used Juphy’s AI Agent on their Shopify store to provide 24/7 support and personalized produc...t recommendations. The AI handled 95% of customer inquiries, reducing the support workload and increasing satisfaction. AI-driven pop-ups boosted website engagement rates by 40%. Hamm Design gained insights into customer behavior, helping them optimize their product offerings.

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FEATURE	RATINGS AND REVIEWS
Analytics	4.18/5 ★ Read Reviews (4)
Custom Reports	3.47/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.18/5 ★ Read Reviews (4)
Custom Reports	3.47/5 ★ Read Reviews (6)

Software Failure Risk Guidance

for Juphy

Top Failure Risks for Juphy

Juphy Digital Inc. News

Partnership 14/05/2025

Exciting Partnership Announcement: Juphy AI x Cross Sell & Upsell

Juphy AI has partnered with Cross Sell & Upsell to enhance Shopify merchants' sales and customer service. This collaboration integrates Juphy AI's customer support automation with Cross Sell & Upsell's sales optimization tools, enabling Shopify store owners to increase conversion rates and revenue while improving the overall shopping experience.

Customer 23/04/2025

The Juphy AI Edge: Hygge Bikes Winning Formula for Sales and Support

Hygge Bikes, an e-commerce bicycle retailer, leverages Juphys AI Agent for E-Commerce to enhance sales and customer support. Key features used include smart product recommendations, real-time support automation, cross-sell optimization, and order tracking, integrated with their Shopify store.

Product 13/04/2025

Juphys Weekly E-Commerce News Express 07-11 April 2025

Juphy's weekly e-commerce news highlights consumer resilience, Shopify's AI initiatives, and strategic collaborations. It mentions Juphy's visitor footprint tracking for smarter insights, indicating a product update or feature enhancement related to the company.

Customer 29/01/2025

From Visitors to Buyers: How Max Carbon Enhanced Efficiency with Juphy AI

Max Carbon improved customer engagement and shopping experience by integrating Juphy AI into their Shopify store, automating 98% of inquiries and providing personalized recommendations, enhancing efficiency and saving time.

Juphy Digital Inc. Profile

Company Name

Juphy Digital Inc.

Company Website

https://www.juphy.com/

HQ Location

1007 N Orange St, Wilmington, Delaware 19801, US

Employees

1-10

Social

Financials