Juphy Overview

Juphy addresses the challenge of fragmented customer communication by offering a unified inbox for Shopify and social media interactions. This platform automates up to 95% of support tickets, transforming routine inquiries into sales opportunities. Businesses can manage all customer interactions efficiently, enhancing satisfaction and response times. Juphy's solution is particularly beneficial for Shopify stores seeking to streamline their communication processes and improve customer experience. By centralizing conversations, it reduces the need for multiple tools, allowing teams to focus on critical interactions that drive sales.

Use Cases

Customers recommend Engagement Management, Collaboration, Social Media Management, as the business use cases that they have been most satisfied with while using Juphy.

Other use cases:

  • Rating And Review Management
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Customer Case Management
  • Product Marketing
  • Products & Pricelist Management
  • Sales Call Management
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Juphy.

Other priorities:

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Juphy Use-Cases and Business Priorities: Customer Satisfaction Data

Juphy works with different mediums / channels such as Social Media. Twitter. Instagram etc.

Juphy's features include Ticketing. and Juphy support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Juphy analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Allows businesses to engage customers across Facebook, Instagram, Twitter, and YouTube...." Peer review from Juphy

Juphy, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Juphy offers a 24/7 AI Sales Assistant for Shopify stores. Products are recommended, questions answered, and a tailored shopping experience delivered on your website.

Popular Business Setting

for Juphy

Top Industries

  • Internet

Popular in

  • Small Business

Juphy is popular in Internet, and is widely used by Small Business,

Comprehensive Insights on Juphy Use Cases

How can Juphy enhance your Engagement Management process?

How can Juphy optimize your Collaboration Workflow?

Case Studies

CASE STUDY Al Kowthar

Juphy AI helped Al Kowthar, a premium fragrance brand, improve their online shopping experience. Al Kowthar used Juphy’s AI Agent on Shopify to give real-time fragrance advice and product recommendat...ions. In 2 months, Juphy AI handled 961 conversations and made 791 personalized recommendations. The AI generated $250 in new revenue and saved 89+ hours for the support team. Juphy AI also provided 24/7 support, boosting customer confidence and engagement.

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CASE STUDY NumberC

Juphy AI helped NumberC, a Dubai-based beauty store, deliver expert-level, personalized support online. NumberC used Juphy’s AI agent to answer detailed customer questions, recommend products, and pr...ovide 24/7 multilingual support. In 60 days, Juphy delivered 506 personalized recommendations, drove a 15% increase in cross-sell engagement, and generated $2,500 in direct sales. The AI managed 300+ buyer conversations, saving over 32 hours of manual work and reducing cart abandonment by 12%. NumberC also saw an 8% lift in average order value.

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Food & Beverages

CASE STUDY JungKwanJang

Juphy AI helped JungKwanJang educate customers and boost sales on their Shopify store. The Smart Product Recommender gave tailored advice, leading to 994 product recommendations and $5,454.10 in sale...s over 13 months. Juphy AI saved the support team over 185 hours by automating 1,944 customer conversations. The AI provided 24/7 support, with 63% of recommendations made at night, helping customers worldwide get answers anytime.

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Consumer Goods

CASE STUDY Kinkly

Juphy AI helped Kinkly deliver expert, private support for adult product shoppers. Kinkly used Juphy’s AI agent on Shopify to answer sensitive questions 24/7. In 30 days, Juphy handled 701 customer c...hats, made 461 tailored product recommendations, and drove 16 direct sales worth $1,009.68. The AI saved 52 hours of manual work and increased average order value by 15%. Kinkly’s customers got fast, respectful help, boosting trust and sales.

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CASE STUDY Perfume Parlour

Juphy AI helped Perfume Parlour, a UK-based fragrance retailer, scale personalized support on Shopify. The team used Juphy’s AI agent for instant product recommendations, automated customer support, ...and pre-sale consultations. In one month, Juphy AI handled 174 customer conversations, made 198 personalized recommendations, and drove 7 sales worth $16,842.70. The solution saved over 20 hours of manual work and increased average order value by 7%. Perfume Parlour now delivers 24/7 expert support, boosting customer confidence and sales.

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Consumer Electronics

CASE STUDY ProTech Projection

Juphy AI helped ProTech Projection solve complex AV sales challenges. Before Juphy, their team spent over 10 hours a week answering technical questions, leading to cart abandonment and missed deadlin...es. Juphy AI automated compatibility checks, product recommendations, and 24/7 support. In 2 months, it generated $53,028.45 in revenue from 8 AI-driven sales, delivered 241 personalized recommendations, and handled 323 customer conversations. The team saved 29+ hours of manual work and saw a 25% increase in average order value.

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Juphy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.18/5 ★

Read Reviews (4)
Custom Reports

3.47/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.18/5 ★

Read Reviews (4)
Custom Reports

3.47/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Juphy

Top Failure Risks for Juphy

Juphy Digital Inc. News

Partnership

Exciting Partnership Announcement: Juphy AI x Cross Sell & Upsell

Juphy AI has partnered with Cross Sell & Upsell to enhance Shopify merchants' sales and customer service. This collaboration integrates Juphy AI's customer support automation with Cross Sell & Upsell's sales optimization tools, enabling Shopify store owners to increase conversion rates and revenue while improving the overall shopping experience.

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Customer

The Juphy AI Edge: Hygge Bikes Winning Formula for Sales and Support

Hygge Bikes, an e-commerce bicycle retailer, leverages Juphys AI Agent for E-Commerce to enhance sales and customer support. Key features used include smart product recommendations, real-time support automation, cross-sell optimization, and order tracking, integrated with their Shopify store.

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Product

Juphys Weekly E-Commerce News Express 07-11 April 2025

Juphy's weekly e-commerce news highlights consumer resilience, Shopify's AI initiatives, and strategic collaborations. It mentions Juphy's visitor footprint tracking for smarter insights, indicating a product update or feature enhancement related to the company.

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Customer

From Visitors to Buyers: How Max Carbon Enhanced Efficiency with Juphy AI

Max Carbon improved customer engagement and shopping experience by integrating Juphy AI into their Shopify store, automating 98% of inquiries and providing personalized recommendations, enhancing efficiency and saving time.

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Juphy Digital Inc. Profile

Company Name

Juphy Digital Inc.

Company Website

https://www.juphy.com/

HQ Location

1007 N Orange St, Wilmington, Delaware 19801, US

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

NA