Keatext: Product updates, Customer stories, and Insights | 2026 Cuspera

Keatext integrated with Alchemer to help a logistics company automate survey data ingestion. The company struggled to build dashboards and visualize survey results using Alchemer alone. Keatext provi...ded flexible dashboarding, sentiment analysis, and automated reporting. The team now quickly builds multiple dashboards from survey responses and metadata. Dedicated support from Keatext enabled a seamless workflow and improved customer insights.
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Keatext helps Sampler cut review analysis time by 98%. Sampler struggled to find trends in thousands of consumer reviews. With Keatext's AI sentiment analysis, account managers now get insights in 10... minutes instead of 8 hours. The platform highlights top topics and customer sentiment, making reports clearer for clients. Custom dashboards and topic grouping features add value for Sampler's marketing campaigns.
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Keatext helped a global spacecraft manufacturer analyze employee feedback from 18,000 staff. The company needed to understand safety culture using open-ended survey responses. Keatext's text analytic...s platform quickly processed large volumes of unstructured data. Insights were delivered in 20 minutes instead of months. The HR team now uses Keatext to improve employee safety and communication.
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Keatext helped Bombardier Recreational Products (BRP) turn 10 years of unstructured product feedback into actionable insights. BRP faced challenges with siloed data, multilingual sentiment analysis, ...and manual processes. Keatext's text analytics platform aggregated feedback from multiple channels and provided sentiment scores. The solution enabled BRP to act quickly on customer needs and foster a customer-centric culture. Implementation was seamless, requiring minimal IT involvement.
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Keatext's text analytics helped Breckenridge Grand Vacations improve customer experience. The team used sentiment analysis to spot friction points and quickly update cancellation policies. They integ...rated Keatext with their customer management tools to remove information silos. Custom dashboards let them track trends and measure real-time customer satisfaction. The result was better internal communication and higher customer happiness.
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Keatext's Zendesk integration helped COOLA boost their customer satisfaction score by 5 points. COOLA used Keatext to analyze support tickets in real time and improve response speed. The solution inc...reased COOLA.com website conversion rates by up to 40%. Keatext provided AI-powered analytics, sentiment analysis, and actionable insights. COOLA now delivers a better customer experience across all channels.
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