Keatext Overview

Keatext addresses the challenge of fragmented customer feedback by consolidating reviews, surveys, and support tickets into a single platform. This AI-driven text analytics tool provides actionable insights, enabling businesses to enhance customer satisfaction. By unifying data from multiple feedback channels, Keatext allows marketing, customer experience, and HR teams to gain a comprehensive understanding of customer sentiments at every stage of their journey. A notable example is Intelcom, which utilized Keatext for its digital transformation, highlighting the platform's capability to drive impactful changes. This solution is tailored for businesses aiming to improve customer interactions through informed, data-backed decisions.

Use Cases

Customers recommend Rating And Review Management, Helpdesk Management, Engaging On Social Media, as the business use cases that they have been most satisfied with while using Keatext.

Other use cases:

  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Engaging And Following Up
  • Market Research
  • Call Transcription
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keatext.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
See all business priorities See less business priorities

Keatext Use-Cases and Business Priorities: Customer Satisfaction Data

Keatext works with different mediums / channels such as Social Media. Chat. Phone Calls etc.

Keatext's features include Feedback Surveys, Dashboard, and Voice Transcription. and Keatext support capabilities include Chat Support, Email Support, AI Powered, etc. also Keatext analytics capabilities include Custom Reports, and Analytics.

Reviews

"...- Keatext synthesizes in seconds large volumes of unstructured feedback data from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard...." Peer review

Keatext, Xola, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Keatext offers strong dashboard customization and AI-based recommendations. Customer feedback is easily understood and actionable.

Popular Business Setting

for Keatext

Top Industries

  • Management Consulting
  • Research
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Keatext is popular in Management Consulting, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Keatext Use Cases

Why is Keatext the best choice for Rating And Review Management?

How does Keatext address your Helpdesk Management Challenges?

Why is Keatext the best choice for Engaging On Social Media?

How can Keatext optimize your Sending & Publishing Communications Workflow?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Intelcom

Keatext helped Intelcom move from manual VOC reports to a data-driven customer experience strategy. Intelcom used Keatext’s AI-based text analytics to analyze 5000 daily CSAT survey responses. The pl...atform enabled fast, easy implementation and robust analytics, replacing guesswork with research-based decisions. Intelcom improved operational efficiency and brought multiple teams together around customer insights. Keatext became the foundation for Intelcom’s digital transformation in customer satisfaction.

Read more →
Marketing and Advertising

CASE STUDY Sampler

Keatext helps Sampler analyze thousands of product reviews fast. Sampler struggled to find trends in large amounts of text feedback. Keatext's AI tool reduced review analysis time from 8 hours to 10 ...minutes. Account managers use Keatext to pull key topics and present clear insights to clients. Custom dashboards show top comments, topics, and statistics. Sampler now delivers better insights and value to its clients.

Read more →
Consumer Goods

CASE STUDY COOLA

Keatext helped COOLA analyze support tickets in Zendesk in real time. COOLA used Keatext's AI-powered analytics to understand customer feedback and improve service. The integration boosted COOLA's cu...stomer satisfaction score by 5 points during their busiest season. Website conversion rates increased by up to 40%. COOLA now uses customer insights to improve decisions and unify the customer experience.

Read more →
Consumer Electronics

CASE STUDY Lenovo

Lenovo used Keatext to analyze customer feedback from over 120,000 comments across 250+ products in 180+ markets. Before Keatext, Lenovo struggled to collect and measure feedback from global licensee...s, making it hard to ensure product quality. Keatext's AI-powered analytics automated feedback consolidation and provided deep insights into customer sentiment. This helped Lenovo improve licensee performance and streamline onboarding. The solution enabled Lenovo to maintain high product standards and enhance the customer experience worldwide.

Read more →
Transportation/Trucking/Railroad

CASE STUDY Amy's company (logistics industry)

Keatext helped a logistics company improve customer insights by integrating with Alchemer. The company sent thousands of surveys each quarter but struggled to build dashboards and visualize data in A...lchemer. Keatext provided flexible dashboarding and automated data ingestion, saving time and effort. The team could now easily create multiple dashboards and analyze both structured and unstructured survey data. Dedicated support from Keatext made the transition smooth and impactful.

Read more →
Hospitality

CASE STUDY CustomerCount

CustomerCount used Keatext to analyze unstructured customer feedback. They wanted a tool that was easy to use and did not require building a large word library. Keatext helped CustomerCount centraliz...e and analyze data from surveys, social media, and reviews. This made it easier for hospitality teams to understand customer sentiment and improve Net Promoter Scores. CustomerCount clients saw real-time, actionable insights that improved business decisions and performance.

Read more →

Video

Introducing Keatext

Video Thumbnail
lightning

Peers used Keatext for rating and review management and helpdesk management

Keatext Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)

Software Failure Risk Guidance

?

for Keatext

Overall Risk Meter

Low Medium High

Top Failure Risks for Keatext

Keatext Inc. News

Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - The Manila Times

Keatext and QuestionPro have partnered to enhance conversational analytics and unify insights.

Read more →
Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - Financial Post

Keatext partners with QuestionPro to enhance conversational analytics and integrate insights.

Read more →

Keatext Inc. Profile

Company Name

Keatext Inc.

Company Website

https://www.keatext.ai/en/

HQ Location

5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE