Keatext Overview

Keatext addresses the challenge of fragmented customer feedback by consolidating reviews, surveys, and support tickets into a single platform. This AI-driven text analytics tool provides actionable insights, enabling businesses to enhance customer satisfaction. By unifying data from multiple feedback channels, Keatext allows marketing, customer experience, and HR teams to gain a comprehensive understanding of customer sentiments at every stage of their journey. A notable example is Intelcom, which utilized Keatext for its digital transformation, highlighting the platform's capability to drive impactful changes. This solution is tailored for businesses aiming to improve customer interactions through informed, data-backed decisions.

Use Cases

Customers recommend Rating And Review Management, Helpdesk Management, Engaging On Social Media, as the business use cases that they have been most satisfied with while using Keatext.

Other use cases:

  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Engaging And Following Up
  • Market Research
  • Call Transcription
  • Knowledge Management
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Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keatext.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
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Keatext Use-Cases and Business Priorities: Customer Satisfaction Data

Keatext works with different mediums / channels such as Social Media. Chat. Phone Calls etc.

Keatext's features include Feedback Surveys, Dashboard, and Voice Transcription. and Keatext support capabilities include Chat Support, Email Support, AI Powered, etc. also Keatext analytics capabilities include Custom Reports, and Analytics.

Reviews

"...- Keatext synthesizes in seconds large volumes of unstructured feedback data from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard...." Peer review

Keatext, Xola, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Keatext offers strong dashboard customization and AI-based recommendations. Customer feedback is easily understood and actionable.

Popular Business Setting

for Keatext

Top Industries

  • Management Consulting
  • Research
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Keatext is popular in Management Consulting, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Keatext Customer wins, Customer success stories, Case studies

How does Keatext facilitate Rating And Review Management?

How can Keatext optimize your Helpdesk Management Workflow?

What benefits does Keatext offer for Engaging On Social Media?

Why is Keatext the best choice for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Amy's company (logistics industry) - Transportation/trucking/railroad

Keatext helped a logistics company improve customer insights by integrating with Alchemer. The company sent thousands of surveys each quarter but struggled to build dashboards and visualize data in A...lchemer. Keatext provided flexible dashboarding and automated data ingestion, saving time and effort. The team could now easily create multiple dashboards and analyze both structured and unstructured survey data. Dedicated support from Keatext made the transition smooth and impactful.

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Sampler - Marketing And Advertising

Keatext helps Sampler analyze thousands of product reviews fast. Sampler struggled to find trends in large amounts of text feedback. Keatext's AI tool reduced review analysis time from 8 hours to 10 ...minutes. Account managers use Keatext to pull key topics and present clear insights to clients. Custom dashboards show top comments, topics, and statistics. Sampler now delivers better insights and value to its clients.

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Lenovo - Consumer Electronics

Lenovo used Keatext to analyze customer feedback from over 120,000 comments across 250+ products in 180+ markets. Before Keatext, Lenovo struggled to collect and measure feedback from global licensee...s, making it hard to ensure product quality. Keatext's AI-powered analytics automated feedback consolidation and provided deep insights into customer sentiment. This helped Lenovo improve licensee performance and streamline onboarding. The solution enabled Lenovo to maintain high product standards and enhance the customer experience worldwide.

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A global spacecraft manufacturer - Manufacturing

Keatext helped a global spacecraft manufacturer analyze employee feedback from 18,000 staff. The company needed to understand safety culture through large-scale surveys. Keatext's text analytics plat...form quickly processed open-ended responses, saving months of manual work. Insights were delivered in just 20 minutes instead of weeks. The HR team now uses Keatext to spot trends and improve employee safety across departments.

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A manufacturing company - Manufacturing

Keatext helped a large manufacturing company manage a product recall that affected 15,000 customers. The company used Keatext's text analytics to quickly analyze customer feedback from surveys, socia...l media, and support channels. The Customer Sentiment Score dropped 68% after the recall, showing clear customer dissatisfaction. After targeted communications, the score improved by 29%. Keatext enabled the company to respond faster, align internal teams, and improve customer care during the crisis.

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Bombardier Recreational Products (BRP) - Consumer Goods

Keatext helped Bombardier Recreational Products (BRP) turn 10 years of unstructured survey and contact center data into actionable insights. BRP needed a way to quickly analyze multilingual feedback ...from many channels. Keatext's text analytics platform provided fast, easy sentiment analysis and categorized feedback into problems, praises, questions, and suggestions. The solution was easy to implement and required no IT support. BRP gained agility and made customer feedback central to daily operations.

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Introducing Keatext

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Peers used Keatext for rating and review management and helpdesk management

Keatext Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)

Software Failure Risk Guidance

?

for Keatext

Overall Risk Meter

Low Medium High

Top Failure Risks for Keatext

Keatext Inc. News

Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - The Manila Times

Keatext and QuestionPro have partnered to enhance conversational analytics and unify insights.

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Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - Financial Post

Keatext partners with QuestionPro to enhance conversational analytics and integrate insights.

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Keatext Inc. Profile

Company Name

Keatext Inc.

Company Website

https://www.keatext.ai/en/

HQ Location

5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE