Khoros Platform Overview
Khoros-platform offers a digital customer engagement solution for enterprises to connect with customers seamlessly. A demo can be requested to experience its features across important channels.
Use Cases
Customers recommend Engagement Management, Community Building, Onboarding, as the business use cases that they have been most satisfied with while using Khoros Platform.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Khoros Platform.
Khoros Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Platform works with different mediums / channels such as Website. User Generated Content. and Blogs.
Reviews
"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy." - Kriti Kapoor
Khoros Platform, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Platform
Top Industries
- Information Technology and Services
- Consumer Services
Popular in
- Enterprise
Khoros Platform is popular in Information Technology And Services, and Consumer Services, and is widely used by Enterprise,
Comprehensive Insights on Khoros Platform Use Cases
What Are the key features of Khoros Platform for Engagement Management?
What Are the key features of Khoros Platform for Community Building?
What benefits does Khoros Platform offer for Onboarding?
How efficiently Does Khoros Platform manage your Customer Feedback Management?
14+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Khoros Platform solved their Customer Experience Management needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
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Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal |
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We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kriti Kapoor Global Director of Social Customer Care HP |
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
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Ved Prakash Agarwal Engineer Manager Visa |
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal |
|
Mary Devine Director of Brand Services AAA |
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine |
Case Studies
CASE STUDY Microsoft
CASE STUDY Schneider Electric
CASE STUDY Hughesnet
CASE STUDY Microsoft
CASE STUDY Qlik
CASE STUDY Schneider Electric
Video
Khoros Communities—Delivering the next generation of online communities
Peers used Khoros Platform for engagement management and community building
Khoros Platform Competitors
Khoros Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Khoros Platform
Top Failure Risks for Khoros Platform
Khoros, LLC News
Customer Engagement Specialist Khoros Acquired
IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital brand management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.
Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals
Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was finalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.
IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era - PR Newswire
IgniteTech has acquired Khoros, aiming to enhance customer engagement solutions by leveraging AI-powered answer engine technology. This acquisition is positioned to transform digital customer connections, integrating Khoros' community management software with IgniteTech's broader technology portfolio.
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
What solutions does Khoros Platform provide for Social Media Marketing?