Khoros Platform Overview

Khoros-platform offers a digital customer engagement solution for enterprises to connect with customers seamlessly. A demo can be requested to experience its features across important channels.

Use Cases

Customers recommend Engagement Management, Community Building, Onboarding, as the business use cases that they have been most satisfied with while using Khoros Platform.

Other use cases:

  • Customer Feedback Management
  • Social Media Marketing
  • Social Media Management
  • Campaign Management
  • Coaching
  • Public Relations
  • Content Curation
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Khoros Platform.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Khoros Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Platform works with different mediums / channels such as Website. User Generated Content. and Blogs.

Reviews

"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy." - Kriti Kapoor

Peer review evidence (same sources as the product rating summary)

"...Khoros all-ways connected solution is used by over half of the Interbrand 100 and powers more than 500 million digital interactions every day enabling brands to develop stronger relationships with their customers and a deeper understanding of how to best drive continued customer engagement. ..." Khoros Appoints Jack Blaha as New CEO
"...The Visa Developer community page is the most visited page on the Visa Developer Center...." Digital Customer Engagement Platform for Enterprise I Khoros
"...Before onboarding Khoros Community, the first version of Visa s online community page was too blog-heavy and not easy to navigate to the developer forum...." Case Study Visa

Khoros Platform, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Platform

Top Industries

  • Information Technology and Services
  • Consumer Services

Popular in

  • Enterprise

Khoros Platform is popular in Information Technology And Services, and Consumer Services, and is widely used by Enterprise,

Khoros Platform Customer wins, Customer success stories, Case studies

How does Khoros Platform facilitate Engagement Management?

How can Khoros Platform enhance your Community Building process?

What solutions does Khoros Platform provide for Onboarding?

How does Khoros Platform facilitate Customer Feedback Management?

What solutions does Khoros Platform provide for Social Media Marketing?

11 buyers and buying teams have used Cuspera to assess how well Khoros Platform solved their Customer Experience Management needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS TESTIMONIALS
Khoros Platform testimonial

Kriti Kapoor

Global Director of Social Customer Care

HP
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor
Khoros Platform testimonial

Mary Devine

Director of Brand Services

AAA
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
Khoros Platform testimonial

Ved Prakash Agarwal

Engineer Manager

Visa
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal
CUSTOMERS TESTIMONIALS
Khoros Platform testimonial

Kriti Kapoor

Global Director of Social Customer Care

HP
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor
Khoros Platform testimonial

Mary Devine

Director of Brand Services

AAA
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
Khoros Platform testimonial

Ved Prakash Agarwal

Engineer Manager

Visa
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal

Sky - Entertainment - Entertainment

Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community messaging, letting advisors address complex account-based queries. Engagement... on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.

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Qlik - Computer Software - Computer Software

Qlik used Khoros to relaunch and scale their online community. After migrating from Jive, Qlik grew its community from 58,000 to over 100,000 members in one year. Employee engagement in the community... increased by 25%. Qlik saw a 70% year-over-year reduction in support cases. The Khoros platform helped Qlik improve customer experience and foster collaboration across teams.

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Schneider Electric - Electrical/Energy/Automation - Electrical/Energy/Automation

Khoros Community helped Schneider Electric boost engagement and support for their global ecosystem. The company built a digital platform to connect customers, partners, and experts. Their Khoros-powe...red community sees 20,000 unique visitors monthly. Experts solve up to 90% of posted problems, with responses in under 24 hours. Schneider Electric now saves customers time and increases partner engagement through collaborative support.

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Microsoft - Computer Software - Computer Software

Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600% while support headcount stayed flat. Microsoft saved over $1 million ea...ch month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.

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Hughesnet - Telecommunications - Telecommunications

Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to help each other and for staff to manage content. This led to fewer support tick...ets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.

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Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

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Khoros Communities—Delivering the next generation of online communities

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Peers used Khoros Platform for engagement management and community building

Khoros Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (3)
Custom Reports

3.81/5 ★

Read Reviews (14)
Analytics

3.61/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (3)
Custom Reports

3.81/5 ★

Read Reviews (14)
Analytics

3.61/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Khoros Platform

Top Failure Risks for Khoros Platform

Khoros, LLC News

Product

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

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Product

Khoros: Unified Messaging Across All Brand Channels

Khoros has launched Iris AI, an AI-native platform to unify social media management and brand care, aiming to replace fragmented tools with a single intelligent system. This launch follows Khoros' acquisition by IgniteTech and reflects a strategic shift towards AI-driven solutions. Iris AI integrates social listening, publishing, engagement, and analytics to maintain context across customer interactions, enhancing resolution speed and accountability.

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Product

Khoros Launches Aurora AI: A New Dawn for Enterprise Community

Khoros has introduced Aurora AI, a new solution aimed at enhancing enterprise community engagement. This launch signifies a strategic move to leverage artificial intelligence in improving user interaction and community management for businesses.

Read more →
Product

Khoros Launches Iris AI: Your Messenger Across Every Brand Channel

Khoros has launched Iris AI, an AI-native platform that integrates social listening, publishing, engagement, and analytics into a single system. This platform aims to streamline brand care by eliminating fragmented tools and enhancing customer interaction management. Iris AI supports real-time monitoring across multiple social channels and offers AI-driven content creation and intelligent engagement routing. It is part of Khoros' AI-native customer engagement suite, alongside Aurora AI.

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Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE