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Top 32 KnowledgeOwl Alternatives
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff. ...
PHPKB helps the company to share information with the customers on the company public website or Intranet with a professional-grade searchable, customizable and brand-able knowledgebase platform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing the time the staff or customers spend searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.
Some of its features include a browser-based interface, mobile-friendly knowledge base software, a single knowledgebase system for both internal and external users, control over document lifecycle, automatic document versioning, and many more.
Shelf.io
The Future of Knowledge Management is here...
Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere. ...
Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.
Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.
livepro
Customer Experience Knowledge Management
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes. The platform helps find answers ...
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
Bloomfire
Best in Class Knowledge Sharing Platform
Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers. ...
The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.
The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.
Guru knowledge network
Guru - Knowledge management software for the future of work
Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon ...
It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.
Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence
inSided
All-in-one customer success engagement platform
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships. ...
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
DokuWiki
dokuwiki wiki software
DokuWiki is an open source wiki software designed for companies to help create corporate knowledge base, private notebook, software manual, project workspace and CMS – intranet. The primary ...
The platform does not require any database and utilizes plain text based files. The layout can be customized through multiple available templates and features can be extended via available plugins.
Answerbase
Q&A Community and Support Software
Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises. ...
Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-On, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.
The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.
MadCap Flare
MadCap Flare - Cutting-edge technical authoring and publishing
MadCap Flare is authoring and publishing software that helps content developers and technical writers. It is built with a goal to streamline content delivery, while ensuring readers have access to the content they need, in any format and language, on any device. ...
It manages the entire content development workflow, from importing and content creation, to subject matter expert contribution and review, to multi-channel publishing, translation and integrated cloud-based workflows. It enables content developers to create, publish, and manage content in multiple formats including desktop, online, mobile, and print. The platform allows technical writers to create PDF user guides, responsive HTML5 online help, policy and procedure manuals, API documentation, maintenance manuals, and illustrated parts catalogs.
Some of its features include patented XML editor, single-source authoring, multichannel publishing, project management, content management, and integrated cloud-based editing.
Confluence
Confluence - Team Collaboration Software | Atlassian
Confluence excels in catering to companies with an expansive need for collaboration and knowledge sharing, backed by extensive enterprise-level features like custom reporting and data integration. Ideal for larger businesses, it supports thorough communication and documentation processes. KnowledgeOwl, while smaller in scale, stands out with its focus on creating comprehensive knowledge bases and helpdesk management, making it a choice for enterprises that lean towards customer support and content management. Its industry-specific deployment is well suited for software and internet businesses. ...
Guru knowledge network
Guru - Knowledge management software for the future of work
When comparing Guru knowledge network and KnowledgeOwl, businesses can find distinctive advantages. Guru, with its robust knowledge-sharing capabilities, is ideal for enterprises aiming to enhance collaboration and internal communications. It supports a wide range of activities including workflow management, supported by strong integration features and 24/7 support. KnowledgeOwl, on the other hand, excels in creating content management systems, making it suitable for industries focusing on customer engagement and brand communication. It offers streamlined data handling and reliable support options. ...
Bloomfire
Best in Class Knowledge Sharing Platform
Bloomfire and KnowledgeOwl both provide robust knowledge management solutions tailored for different business scales and needs. While Bloomfire shines with its focus on enterprise-level collaboration and content management, KnowledgeOwl stands out in helpdesk integration and extensive reporting capabilities. Bloomfire is the choice for marketing-heavy environments, whereas KnowledgeOwl caters well to the tech industry. This makes Bloomfire a good fit for large-scale operations, while KnowledgeOwl suits specialized needs in smaller settings. ...
Notion
Notion The all-in-one workspace for your notes, tasks, wikis, and ...
Explore the strengths of Notion and KnowledgeOwl in the realm of knowledge management. Notion excels in collaboration and workflow management, making it ideal for large enterprises and marketing teams. Meanwhile, KnowledgeOwl shines in helpdesk and content management, resonating well with enterprises and the software industry. Both provide strong vendor support, but cater to slightly different user needs and priorities. ...
inSided
All-in-one customer success engagement platform
InSided thrives in telecommunications and IT sectors with a strong focus on engagement, community building, and integrating various platforms. It's popular with mid-market to large enterprises. KnowledgeOwl excels at knowledge management and caters to diverse industries, including software and design. It offers powerful content management and integration features, appealing to smaller enterprises with comprehensive 24/7 support. ...
DokuWiki
dokuwiki wiki software
DokuWiki excels in content and communication management with key features like custom reports and security, targeting primarily large enterprises in IT and services. KnowledgeOwl stands out with a strong focus on knowledge management and scalability, offering extensive analytics and training support, appealing to a wide range of industries and business sizes seeking customer engagement and internal communication improvements. ...
livepro
Customer Experience Knowledge Management
livepro excels in the Government Administration and Financial Services sectors, emphasizing knowledge and engagement management. It is well-suited for large enterprises needing robust vendor support. KnowledgeOwl focuses on content management and communication, popular among computer software industries. It appeals to enterprises that prioritize integration and data features with strong vendor support. ...
Syniti
Knowledge Platform that unlock and reuse insights and knowledge trapped in data
KnowledgeOwl and Syniti both excel in knowledge management, but serve different purposes. KnowledgeOwl is tailored for enterprises seeking robust knowledge bases with strong support and content management features. Syniti focuses on data-centric processes and integrating AI for enhanced decision-making, appealing to those interested in competitive intelligence and sales document management. Both have unique advantages depending on the business's core operational needs. ...
PageUp
Powerful HR Software for Talent Management
PageUp is a talent management platform to recruit, develop and retain high-performing teams that helps to optimize every step of the talent management lifecycle from recruitment and onboarding to learning, performance, and succession planning, all backed by people analytics so that everyone can reach their full potential. ...
It helps to attract, nurture and convert high-quality talent with less manual effort. Improve the recruiting efficiency and effectiveness. Deliver an outstanding onboarding experience. Empower employees to learn wherever and whenever they desire to boost compliance, competence and engagement also capture goals and record progress.
pageUp attracts quality talent to the organization and converts interest into action, automates time-consuming tasks, from high volume recruiting to pre-boarding at scale and gives new starters everything they need to be prepared, connected and compliant. Also provides a single source of truth for hiring managers, recruiters and HR with user-friendly dashboards.
Shelf.io
The Future of Knowledge Management is here...
Shelf.io and KnowledgeOwl both excel in the knowledge management space but cater to different needs. Shelf.io is tailored for large enterprises focusing on analytics and report generation, offering advanced features like AI integration and strong vendor support channels. It aligns well with businesses prioritizing customer acquisition and operational efficiency. KnowledgeOwl shines with its robustness in content and helpdesk management, appealing to a broad range of business sizes. It supports enhancing customer relationships, backed by comprehensive training and onboarding features. ...
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
PHPKB Knowledge Management Software and KnowledgeOwl excel in knowledge management, each offering unique strengths. PHPKB emphasizes helpdesk and sales document management, while KnowledgeOwl shines with social media and content management. PHPKB is geared towards customization and security, appealing to those valuing report customization and data integration. KnowledgeOwl's strong training support and comprehensive reporting suit enterprises needing robust onboarding solutions. Both offer 24/7 support, with PHPKB favoring phone and chat options and KnowledgeOwl excelling in onboarding and email support. ...
Answerbase
Q&A Community and Support Software
Answerbase and KnowledgeOwl are both knowledge management solutions, but they cater to different audience needs. Answerbase emphasizes engagement and helpdesk management with a focus on large enterprises in publishing and sports. In contrast, KnowledgeOwl specializes in content and communication management, supporting enterprises across computer software and internet industries. The choice between these products hinges on specific business needs: whether engaging customers or managing internal knowledge is more critical. ...
Panviva
Knowledge Management - Connect, Collaborate and Communicate
Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction. The ...
The built in knowledge ecosystem offers APIs to connect with all applications and channels. It offers Live APIs and content APIs to ensure right content is displayed to right user.
BlueSpice MediaWiki
BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki.
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
