KnowMax Overview
Knowmax addresses the challenge of managing and accessing scattered information by providing a centralized knowledge management platform. It ensures customer experience (CX) teams have instant access to precise information across various touchpoints, reducing the time spent searching for answers. This solution is particularly beneficial for organizations aiming to enhance customer interactions by delivering accurate responses swiftly. By integrating seamlessly with existing tools, Knowmax supports efficient content migration, ensuring a smooth transition without data loss. This platform empowers businesses to maintain consistent and reliable knowledge delivery, ultimately improving customer satisfaction and operational efficiency.
Use Cases
Customers recommend Knowledge Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using KnowMax.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using KnowMax.
KnowMax Use-Cases and Business Priorities: Customer Satisfaction Data
KnowMax works with different mediums / channels such as Mobile. and Phone Calls.
KnowMax's features include Ticketing, Dashboard, and Bot. and KnowMax support capabilities include AI Powered, Phone Support, 24/7 Support, etc. also KnowMax analytics capabilities include Analytics, and Custom Reports.
Reviews
"Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as wel...l as our customers on Mobile App, ChatBot & Website, engage with our brand regularly; helping us achieve our digital transformation goals." - ooreedoo
KnowMax, Looop LMS, Kahoot!, Skilljar, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Knowmax offers instant access to accurate knowledge across touchpoints for better customer experience. A demo can be requested today.
Popular Business Setting
for KnowMax
Top Industries
- Information Technology and Services
- Telecommunications
- Consumer Services
Popular in
- Mid Market
- Enterprise
KnowMax is popular in Information Technology And Services, Telecommunications, and Consumer Services and is widely used by Mid Market, and Enterprise,
Comprehensive Insights on KnowMax Use Cases
What benefits does KnowMax offer for Knowledge Management?
Why is KnowMax the best choice for Engagement Management?
What solutions does KnowMax provide for Helpdesk Management?
What makes KnowMax ideal for Content Management?
How does KnowMax facilitate Communication Management?
21+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well KnowMax solved their Learning Management System needs. Cuspera uses 1024 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & We...bsite, engage with our brand regularly; helping us achieve our digital transformation goals. |
|
Knowmax device knowledge management offers unique capabilities like picture guides and vast repositories of device information that have helped us enhance our CX. Knowmax is integrated with our Celcom Life App, pushing self-service and reducing the volume of tickets for our CX teams. Knowmax’s robu...st functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition. |
|
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us thro...ughout our Knowledge Management journey. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Manager-Process & Project Management ooreedoo |
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & We...bsite, engage with our brand regularly; helping us achieve our digital transformation goals. |
|
Journey & GTM, Customer Experience Celcom |
Knowmax device knowledge management offers unique capabilities like picture guides and vast repositories of device information that have helped us enhance our CX. Knowmax is integrated with our Celcom Life App, pushing self-service and reducing the volume of tickets for our CX teams. Knowmax’s robu...st functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition. |
|
Chief Operating Officer OneCard |
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us thro...ughout our Knowledge Management journey. |
Case Studies
CASE STUDY Fortune 500 retailer
CASE STUDY FinTech Unicorn (a product of FPL Technologies Pvt. Ltd.)
CASE STUDY a leading telecommunications company with a customer base of over 100 million across the Middle East, North Africa and Southeast Asia
CASE STUDY leading Telco (credible mobile network operator in Indian telecommunication industry)
CASE STUDY Fortune 500 telecom group with Middle East operations
CASE STUDY An ISP in India
Video
Knowmax Product Overview | The Next Generation Knowledge Management Platform For Better CX
Frequently Asked Questions(FAQ)
for KnowMax
What is KnowMax used for?
What are the top features of KnowMax?
Who uses KnowMax?
What are KnowMax alternatives?
Where is KnowMax located?
Peers used KnowMax for knowledge management and engagement management
KnowMax Competitors
KnowMax Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (41) |
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (140) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (41) |
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (140) |
KnowMax Integrations
KnowMax integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for KnowMax
Overall Risk Meter
Top Failure Risks for KnowMax
Knowmax Profile
Company Name
Knowmax
Company Website
https://knowmax.ai/HQ Location
76-B, Udyog Vihar, Phase 4, Gurgaon, Haryana 122001, IN
Employees
51-100
Social
Financials
PRIVATE
